Windows 10: 1 second image freeze exactly every minute

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  1.    24 Apr 2016 #11

    Sorry for the late reply, I didn't have my notebook with me with weekend

    dalchina said: View Post
    Is your laptop listed as compatible with Win 10 by Acer?
    On their website it says the Aspire V3-574G series is compatible with Win 10 and I have an Aspire 5741G (I don't know if it's part of that series though)

    dalchina said: View Post
    What you could try- and a clean boot could make it easier- is use Sysinternals Procmon which will capture all events.
    Thanks for the tip! There was only one process (aside from my antivirus) that showed up at the expected times, and that was svchost.exe. I had a look at the additional info of the events and from what I can tell (or guess) they look strangely suspicious. I haven't figured out yet if this device 0x14 is my GPU, but if it is the "Buffer too small" could probably refer to the framebuffer, and the freeze could be the result of the driver not being able to put the new image data in the buffer for about a second. But that's all just an assumption

    The events:

    Attached Thumbnails Attached Thumbnails s4aOhAH.png  
      My ComputerSystem Spec

  2.    25 Apr 2016 #12

    Thanks, unfortunately that doesn't obviously point anywhere.

    As it doesn't happen in Safe Mode, it's most likely as said before a driver issue.
    You can try an older version of the graphics driver, for example.
      My ComputerSystem Spec

  3.    26 Apr 2016 #13

    dalchina said: View Post
    Thanks, unfortunately that doesn't obviously point anywhere.

    As it doesn't happen in Safe Mode, it's most likely as said before a driver issue.
    You can try an older version of the graphics driver, for example.
    I already tried 3 versions (see post #5), plus I also just tried the 341.74 version, but it didn't work as well
      My ComputerSystem Spec

  4.    26 Apr 2016 #14

    Ninkyu said: View Post
    I already tried 3 versions (see post #5), plus I also just tried the 341.74 version, but it didn't work as well
    Ok, try disabling any drivers you don't actually need..

    You could check what differences there are in services and startups between safe mode and a clean boot, and disable those that are different using Autoruns.

    I.e. if you have this symptom after a clean boot, try to reduce that state to one closer to Safe Mode to try to identify the culprit.

    Your graphics card is definitely supported as you know from the drivers
    Which NVIDIA GPUs are supported in Windows 10?
      My ComputerSystem Spec

  5.    27 Apr 2016 #15

    ok it's definitely the gpu driver. I asked at the Nvidia forum for help but their forum isn't really helpful a lot :/
      My ComputerSystem Spec

  6.    27 Apr 2016 #16

    Ninkyu said: View Post
    ok it's definitely the gpu driver. I asked at the Nvidia forum for help but their forum isn't really helpful a lot :/
    Mm, I guess your only option with Win 10 is to try different versions and hope, or try e.g. Drivermax (driver scanner), or find someone who's succeeded. You could post on Acer's site.

    On their website it says the Aspire V3-574G series is compatible with Win 10 and I have an Aspire 5741G (I don't know if it's part of that series though)

    Note that the first came with Win 8.1 and yours with Win 7, so yours is an older model. Of course that alone doesn't mean it can't run Win 10, but if it's not on their approved list, well, there could be a reason.

    Remember you have 30 days to restore previous version (unless you created a disk image before you upgraded).
      My ComputerSystem Spec

  7.    27 Apr 2016 #17

    For what it is worth, my Acer running Windows 10 with Nvidia 630M just started doing this too. And I know it started immediately after I updated the driver for Nvidia; I was watching a video file before the update, opened the same file after updating and the computer was doing the one second freeze every minute.

    A quick search on google found the new update for Nvidia (364.72 in my case) has caused quite a few problems and there does not seem to be a good way to roll back.

    Another addition, I have noticed with my laptop that if I unplug it, the problem stops. Running on battery there is NO hang/freeze every minute. As soon as I plug it back in, it starts to hang/freeze every minute.
      My ComputerSystem Spec

  8.    28 Apr 2016 #18

    Interesting observation about the battery mode... suggests a difference in power plan affects the 1s glitch.
    If you look at some of the detailed differences between your power plan settings for AC and battery, you may be able to identify one that gives you a workaround...
    @Ninkyu - maybe you could try running on battery and advise..
      My ComputerSystem Spec

  9.    28 Apr 2016 #19

    Ok I did some tests, and for some bizarre reason the solution for me is to do it exactly the other way round: I don't get the freezes when the power is plugged in and the battery is not. I have no idea why but it works now, so thank you very much everyone for the help! (especially you dalchina)
    I'm not going to mark it as solved yet though, since StillPending might not have a solution as well.
      My ComputerSystem Spec

  10.    28 Apr 2016 #20

    Now that's not logical Mr Spock! (Well, it must be...)

    What happens if you both run on a high performance power plan?

    We know it doesn't happen in Safe Mode, but then you don't have the graphics driver running anyway.
    @StillPending - what is your laptop model, and is it listed as Win 10 compatible?
    @Ninkyu -of the driver versions you tried, was one the one you had in Win 7?
      My ComputerSystem Spec


 
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