Windows 10 freezes up and I have to reboot

BigBear said:

I don't understand it either. One of the reasons I came here before phoning HP is because I phoned them last year about the laptop I bought and the representative did not speak English hardly at all. I spent hours trying to understand the person. I asked for an English speaking person and they would not allow me to speak to someone who spoke my language. I had such a terrible time trying to communicate.

I am wondering though if no matter what I do that the power supply may be a continuous issue. If I could replace it and resolve the freezing then all would be great for me.

Again it is an educated guess, not written in stone yet just from what i saw and can be causes of this issue. Do not have PC infront of me which makes it hard and online is not going to give me a diagram of it internally.
Terrible i never dealt with HP never bought there brands. Sure dialed in America and at working hours.

jds63 said:

Marked are low should be at the values of the number to it's left, if i am completely correct for HWMonitor.
Can try another program, as these software are never exact.

Attachment 70707

Well, maybe the program is off? Or could it be possible that this power supply is defective?

BigBear said:

Well, maybe the program is off? Or could it be possible that this power supply is defective?

Yes, these programs are a good reference, true way would be with a multimeter or probe. I never had to do this yet myself and without knowing actual part and way it is made. Wow, i can not even find there support number they have me going in circles on there page even to try to find it. Easy with companies like ASUS.

If Power supply was that bad it would be shutting down the PC at times

jds63 said:

It says external which i never heard of until you, most power supplies are internal, so have to question HP on that if under warranty. To me 65w is very little unless i missed something there, but it is what i thought i saw.

I do not understand "external" either. How can it be external? This is the smallest computer I ever owned. It is slim but everything is inside the tower. Where do I find this information about the computer? Is it on my computer somewhere?

jds63 said:

Yes, these programs are a good reference, true way would be with a multimeter or probe. I never had to do this yet myself and without knowing actual part and way it is made. Wow, i can not even find there support number they have me going in circles on there page even to try to find it. Easy with companies like ASUS.

If Power supply was that bad it would be shutting down the PC at times

Yea, HP no longer likes phone calls. That is very obvious. I have the number somewhere though.

BigBear said:

I do not understand "external" either. How can it be external? This is the smallest computer I ever owned. It is slim but everything is inside the tower. Where do I find this information about the computer? Is it on my computer somewhere?

Be something like this, external power supply
http://www.techexcess.net/productinf...roductid=Y2515

BigBear said:

Yea, HP no longer likes phone calls. That is very obvious. I have the number somewhere though.

Many companies outsource there support to other countries to save money. Most companies do this but have english speaking people.

Well, I am going to be working on a repair install, and phoning HP. Will let you know what happens.

BigBear said:

Well, I am going to be working on a repair install, and phoning HP. Will let you know what happens.

Good luck, do not get frustrated look at this as a learning experience.

jds63 said:

Be something like this, external power supply
http://www.techexcess.net/productinf...roductid=Y2515

Aha! Yes, I do have that! And it does say right on it "65w"!

Well, it should be easily replaceable then shouldn't it? Couldn't I buy another through HP or anywhere on the internet?