Windows 10 freezes up and I have to reboot

jds63 said:

Sound to me like HP put a recovery partition so you are able to restore your PC to factory settings the way it was when you bought it. If you do a clean custom install you can wipe that partition and all partitions to all unallocated space, but then you will never be able to go back to Windows 7 or 8 whichever you had. Not sure they still use method of making recovery discs for older Operating system, if so was this ever done or did media for previous come with this PC ?

Inplace repair upgrade should leave this intact, the recovery partition. This is up to you if you want to wipe it to gain space or save this partition even during clean custom install this can be done, but will the recovery work well i am not sure afterwards to recover, some had issues with this with Windows 10. Just take a look at yellow tips in this tutorial for examples of what i mean on keeping partitions.
https://www.tenforums.com/tutorials/1...n-install.html

It is still good to have the Windows 10 media for repairs and troubleshooting. Windows 10 has the Advanced options to recover to your existing operating system before the upgrade and again sometimes causes issues to do this. https://www.tenforums.com/tutorials/2...dows-10-a.html

Many here use programs like Macrium Reflect to make a system image backup in case of issues like hard drive failure or other corruption that can not be foxed unless installing the OS again. This is something that can help you if you want to use it. http://www.macrium.com/reflectfree.aspx

Important files and downloaded software should be backed up on a external device as said before, do not rely only on methods from programs to do this in case of any failure to hardware or corruption to the OS. Having the Windows media and your files backed up you are at no loss even without an system image backup it will just save you time with that system image backup not having to reinstall all your software and redo all your settings again. There are USB Hard Drives that have backup programs to constantly backup your important files as they are created. Windows even has this type of feature, find it here.
Attachment 72138

Yes, HP has built in a recovery partition. The company no longer supplies physical restore discs with their computers because they built it into the computer. Though people have the option to create a physical restore disc just in case the partition should become corrupted.

I am still very confused about how to back up the operating system. The confusion is because of having the two operating systems on the computer. HP claims that even if people upgrade to Windows 10 and create a restore disc for Windows 10 that the disc will only restore the computer to factory settings with the original OS. Meaning that if the restore disc is used a person would have to upgrade to Windows 10 all over again. This makes no sense to me. People should have an option to restore Windows 10 or their original factory set OS.

I already created a Windows 10 restore disc. However, while I did it according to the instructions for Windows 10 HP claims it will only reinstall everything back to factory settings. They also suggested that I re-do it a different way. Makes no sense to me.

I see the options in the Control Panel to back up the "File History" but I think it is better to keep backing up my files manually to my flash drive.

flybynite said:

Iobit Driver Booster has a free version which is very good. It will scan your computer, and let you install updated versions of drivers.

I looked at several of those free driver programs last year or the year before. I found out that they were not safe. The advertising on them are very deceiving.

jds63 said:

I am a bit confused on this matter with the drives. Seems to me you may have mounted the ISO file and it then makes a Virtual Drive which can be used to install it. You may have never ejected it why it will show still and makes a drive letter according to the next available drive letter which became F: . You can change drive letters in Disk Management, the only one you can not is the operating system drive C: . So far this is what i make of all this you are saying, correct me if i have it wrong.

Copying files to a disc you can use either drag and drop, copy and paste methods. I rather use an external device, flash or USB hard drive. Seems you had finally got those files on a CD-RW, but had now erased them.

I am confused as to what is going on also because this has never been an issue on any other computer ever. Eject does not work, but up until now "Eject" to me has always meant pushing the eject button on the tower. See my error message when selecting Eject from Windows Explorer.

jds63 said:

I am confused myself for one if this is an ISO file but why is the icon showing as a CD ROM Drive to the left. Did you make a disc or is it a ISO file you mounted in Windows Explorer ? Where is this ISO file located on disc or external USB drive ?
Your PC shows you have SuperMulti DVD Burner Optical drive. So i wonder where is this CD Drive coming from even if on a disc should not show this way ? Then of course if on a disc you will use eject on the drive itself.

WOW! You have an "M" drive and an "N" drive! LOL! I have never seen so many drives before.

The last time I spoke with HP I mentioned this cd/dvd drive with the iso but it sort of fell by the wayside among the other things. I will have to contact them again so someone can see this and tell me what to do with it.

My computer froze up a couple of days ago too. I am wondering now if it might have something to do with the RAM.

BigBear said:

WOW! You have an "M" drive and an "N" drive! LOL! I have never seen so many drives before.

The last time I spoke with HP I mentioned this cd/dvd drive with the iso but it sort of fell by the wayside among the other things. I will have to contact them again so someone can see this and tell me what to do with it.

My computer froze up a couple of days ago too. I am wondering now if it might have something to do with the RAM.

You know out of 75 posts and mine being 76 we have went through stuff for these freezes it was a hardship getting the drivers from HP which was one step. There was many other steps mentioned for me to backtrack on every post, our thoughts was a inplace repair install, so obviously the drivers did not help. You can read back on the post for many reasons to cause this, hardware, drivers and software.
You downloaded the ISO, i am still not sure if your mounting the file on a virtual drive or you copied it to a CD/DVD disk, but why it shows as a CD Drive is beyond me.

The M: drive is my USB External Hard Drive, the N: drive is a mounted ISO file from the M: USB External Drive.
I was showing you this as an example of what i thought you were showing me and how it should look to mount the ISO File, if that is what you did or not, that was the mystery here. You had trouble ejecting.

Drives C: - F: are SSD's, G: is a HDD and the rest of the drives I: - L: are from my USB 3.0 Card Reader ( chose to show these rather then hide them, notice they are shaded).

Need to explain more on what exactly you are doing with this ISO file. Reasons you downloaded it was to try other troubleshooting options, inplace Repair upgrade. Other choses would be to then start testing hardware if do not want to do any other troubleshooting, safe mode for one.