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  1.    20 Mar 2016 #51
    Join Date : Mar 2016
    Posts : 42
    Windows 10
    Thread Starter

    Quote Originally Posted by jds63 View Post
    Many companies outsource there support to other countries to save money. Most companies do this but have english speaking people.
    Yea, it stinks too.
      My ComputerSystem Spec
  2.    20 Mar 2016 #52
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Quote Originally Posted by BigBear View Post
    Aha! Yes, I do have that!
    I only see this on smaller electronics, first for me and some Dell PC uses them. Not sure if you should jump to go buy it yet. You can investigate a price on say Ebay .Look for a model number on it.
      My ComputerSystem Spec
  3.    20 Mar 2016 #53
    Join Date : Mar 2016
    Posts : 42
    Windows 10
    Thread Starter

    Quote Originally Posted by jds63 View Post
    I only see this on smaller electronics, first for me and some Dell PC uses them. Not sure if you should jump to go buy it yet. You can investigate a price on say Ebay .Look for a model number on it.
    Well, how would I do that? The model number would not be the same for a bigger wattage, right?
      My ComputerSystem Spec
  4.    20 Mar 2016 #54
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Quote Originally Posted by BigBear View Post
    Well, how would I do that? The model number would not be the same for a bigger wattage, right?
    Do not look to buy anything, just look and it has to be right one. Model number should be right on it, i saw some already just looking but not for your model. HP would probably charge you and arm and a leg plus shipping.
    External 65 W (100V-240V) Total wattage: 65 W
    Output voltage: 19.5 V
    Output amps: 3.3

    Have a good nite, do your inplace upgrade first !!
      My ComputerSystem Spec
  5.    20 Mar 2016 #55
    Join Date : Mar 2016
    Posts : 42
    Windows 10
    Thread Starter

    Quote Originally Posted by jds63 View Post
    Do not look to buy anything, just look and it has to be right one. Model number should be right on it, i saw some already just looking but not for your model. HP would probably charge you and arm and a leg plus shipping.
    External 65 W (100V-240V) Total wattage: 65 W
    Output voltage: 19.5 V
    Output amps: 3.3

    Have a good nite, do your inplace upgrade first !!
    Will do. Thank you, and goodnight.
      My ComputerSystem Spec
  6.    21 Mar 2016 #56
    Join Date : Mar 2016
    Posts : 42
    Windows 10
    Thread Starter

    Last night before I went to bed I did the Windows 10 Repair Install. The computer ran great all day long until just a few minutes ago it froze up again. I am disappointed and concerned that if I do not return this computer right away that I could wind up being stuck with something that may never be fixed.

    Earlier this evening I took another snapshot of this CPUID HW Monitor:

    Click image for larger version. 

Name:	CPUID-HWMonitor-3.png 
Views:	2 
Size:	30.6 KB 
ID:	70862
      My ComputerSystem Spec
  7.    22 Mar 2016 #57
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Example of why reinstalling windows is not always a cure when it maybe related to something else and some do not want to go through enough troubleshooting so they do this and in end result they still have the same issues.

    Again everything seems fine to me as far as temperatures go the only thing i notice it low voltages as mentioned before. Power Supply issues will usually cause the PC to shutdown have power on /off issues, it may cause locks ups i still might not think this is it entirely.

    When you take these temperatures what are you doing on the PC is it just idle ? Heat related issues may arise more when you are doing more, watching a movie, playing a game something using more resources. Needed to monitor it when you were doing more to see how it reacts in temps for this. Did you ever open the case to see if fans are working and no excess dust accumulation inside ?

    Now that your reinstalled windows recheck all system drivers in the Device Manager are there, the same as before. They should of not been affected. This leads me to think as said before this might be a hardware issue or the drivers for them, Hardware testing would be the next step then. I am not sure what you want to do and how far you want to go or try to return it.

    I never felt positive on how successful we were on updating your system drivers and troubleshooting in safe mode enough. When exactly was this bought as this is still an older model that came with either Windows 7 or 8 ?

    Let me know if you want to go further with testing hardware as it can be number of things with that, from RAM, Motherboard, Hard Drive and Power Supply. Graphics card is integrated into the CPU and Motherboard as this would be a cause for symptoms like this to, but being integrated there is no way to remove it to test without it unless had a Slot card, which i do not think this system even has available especially with being such a low Power Supply.There is basically stress testing software for Graphic cards to see how they react.

    Sad part is the bad phone support of HP.
      My ComputerSystem Spec
  8.    22 Mar 2016 #58
    Join Date : Mar 2016
    Posts : 42
    Windows 10
    Thread Starter

    Quote Originally Posted by jds63 View Post
    Example of why reinstalling windows is not always a cure when it maybe related to something else and some do not want to go through enough troubleshooting so they do this and in end result they still have the same issues.

    Again everything seems fine to me as far as temperatures go the only thing i notice it low voltages as mentioned before. Power Supply issues will usually cause the PC to shutdown have power on /off issues, it may cause locks ups i still might not think this is it entirely.

    When you take these temperatures what are you doing on the PC is it just idle ? Heat related issues may arise more when you are doing more, watching a movie, playing a game something using more resources. Needed to monitor it when you were doing more to see how it reacts in temps for this. Did you ever open the case to see if fans are working and no excess dust accumulation inside ?

    Now that your reinstalled windows recheck all system drivers in the Device Manager are there, the same as before. They should of not been affected. This leads me to think as said before this might be a hardware issue or the drivers for them, Hardware testing would be the next step then. I am not sure what you want to do and how far you want to go or try to return it.

    I never felt positive on how successful we were on updating your system drivers and troubleshooting in safe mode enough. When exactly was this bought as this is still an older model that came with either Windows 7 or 8 ?

    Let me know if you want to go further with testing hardware as it can be number of things with that, from RAM, Motherboard, Hard Drive and Power Supply. Graphics card is integrated into the CPU and Motherboard as this would be a cause for symptoms like this to, but being integrated there is no way to remove it to test without it unless had a Slot card, which i do not think this system even has available especially with being such a low Power Supply.There is basically stress testing software for Graphic cards to see how they react.

    Sad part is the bad phone support of HP.
    Last night I screen printed that temp report during a time when I was busy on the computer for a while. Fans or overheating I do not think are the problem.

    These computers are still being sold online brand new. I bought mine just this month. I learned something last night though. HP has limited their support to only warranted computers. How this works is that when a person goes to the HP website and allows HP to automatically detect their computer then HP populates the available support offered based on whether the computer is still under warranty or not under warranty. My computer is still under warranty. In order to see further support options I had to fill out a form with my name, email etc. Then I discovered that the HP website automatically displays the country of residence as Hong Kong!!! I had to SELECT the UNITED STATES. Can you believe that?

    So anyway I did that last night and wound up talking to a very nice English speaking lady via a chat support (per my choice). She spent more than two hours with me and seemed quite happy to help me. What a blessing she was! There needs to be more people like her working in these computer support places. She accessed my computer by remote access and made changes including finding some drivers. HP-

    ...we run disk clean up, enabled computer to its best performance, did cleanboot, and install update from Windows and HP Support Assistant. We even remove the temp files.
    This HP representative is phoning me tomorrow evening to see how the computer is doing. So far today it is has been just fine. I hope that it will continue to be fine. Perhaps a Windows 10 update did not install correctly in the beginning? Or other updates. As you said, could be a driver that needed updated.

    Perhaps when I phoned HP last year I contacted a tech support number that went to Hong Kong? LOL! Me oh my!
      My ComputerSystem Spec
  9.    22 Mar 2016 #59
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    To me it looks like it might of been drivers and that you had a hard time doing these yourself there were able to do so correctly for you.
    As i did say this was a cause outdated drivers or corrupted drivers. Even after the repair install still did not work i do not think it was corrupted the Windows 10 upgrade. Hong Kong, eh ?? Here i thought you were dialing correct number i even asked this, no wonder why no english speaking. Not fond of chat support,i rather talk on phone it is better.

    You need to regularly maintain your PC with disk cleanup (CCleaner is good), monthly defrag of the hard drive, keep hardware drivers up to date, software up to date, install Windows updates, keep the inside clean from dust and dirt and try to limit the amount of running processes that startup when the PC does that also keep running and if not needed to, to operate properly. Check Startup Tab in Task Manager for this. These are some basics. Good luck keep me posted on how it goes.
      My ComputerSystem Spec
  10.    23 Mar 2016 #60
    Join Date : Mar 2016
    Posts : 42
    Windows 10
    Thread Starter

    Quote Originally Posted by jds63 View Post
    To me it looks like it might of been drivers and that you had a hard time doing these yourself there were able to do so correctly for you.
    As i did say this was a cause outdated drivers or corrupted drivers. Even after the repair install still did not work i do not think it was corrupted the Windows 10 upgrade. Hong Kong, eh ?? Here i thought you were dialing correct number i even asked this, no wonder why no english speaking. Not fond of chat support,i rather talk on phone it is better.

    You need to regularly maintain your PC with disk cleanup (CCleaner is good), monthly defrag of the hard drive, keep hardware drivers up to date, software up to date, install Windows updates, keep the inside clean from dust and dirt and try to limit the amount of running processes that startup when the PC does that also keep running and if not needed to, to operate properly. Check Startup Tab in Task Manager for this. These are some basics. Good luck keep me posted on how it goes.
    HP phoned me back tonight. The computer has not been freezing up at all. Has been performing well. Though I have found a different problem tonight which may be corrupted files, or a Windows 10 glitch. HP told me not to try to download files from their website on my own like that anymore because not all of those files were specifically for my pc. He said that especially the wrong video one will corrupt other things on my computer. Something else seems to be wrong but I do not have time tonight to post a new question.

    Thank you for all your help, jds63! Whatever the cause the freezing problem seems to be resolved. :O)
      My ComputerSystem Spec

 
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