Cannot Delete a Folder

Hrant · 05 Mar 2016

When I try to delete the remaining folder after uninstalling a software in Program Files I get a message:
"You require permission from SYSTEM to make changes to this folder", although I'm the administrator.

Please help me to fix this problem.

seek · 05 Mar 2016

Did you try restarting your system yet and then try deleting?

Hrant · 05 Mar 2016

Yes, sure. After rebooting I get the same message.

davidhk · 05 Mar 2016

Hrant said:

When I try to delete the remaining folder after uninstalling a software in Program Files I get a message:
"You require permission from SYSTEM to make changes to this folder", although I'm the administrator.

Please help me to fix this problem.

Try right clicking at the folder > click Take Ownership > then try deleting again.

How to Add 'Take Ownership' to Context Menu in Windows 10
https://www.tenforums.com/tutorials/3...dows-10-a.html

cereberus · 05 Mar 2016

This is where a live linux drive comes in handy.

Hrant · 05 Mar 2016

Dear DAVIDHK, I tried the "Take Ownership". Unfortunately without success.

davidhk · 05 Mar 2016

Hrant said:

Dear DAVIDHK, I tried the "Take Ownership". Unfortunately without success.

What if you open the folder and delete the files which are inside the folder ?

If you manage to do that, then after all the files are deleted, you should be able to delete the empty folder.

cereberus · 06 Mar 2016

As alluded to, you can create a live linux drive (puppy linux is tiny (256 MB or so but fine for this), boot from it, use its file explorer equivalent to delete folder.

I always keep a small usb drive for this sort of job.

What folder are you trying to delete anyway?

Hrant · 06 Mar 2016

davidhk said:

What if you open the folder and delete the files which are inside the folder ?
If you manage to do that, then after all the files are deleted, you should be able to delete the empty folder.

The matter is that I'm trying to delete the folder "Kaspersky Lab", which contains an empty folder "Kaspersky Endpoint Security 10 for Windows SP1". The last has no files at all, including hidden files. As I cannot delete this folder I cannot re-install Kaspersky antivirus.

davidhk · 06 Mar 2016

Hrant said:

The matter is that I'm trying to delete the folder "Kaspersky Lab", which contains an empty folder "Kaspersky Endpoint Security 10 for Windows SP1". The last has no files at all, including hidden files. As I cannot delete this folder I cannot re-install Kaspersky antivirus.

Service articles: Removal tool to uninstall Kaspersky Lab products
http://support.kaspersky.com/common/service
Excerpt:
Some errors might occur when deleting Kaspersky Lab products via Start > Control Panel > Add\Remove Programs (Add/Remove Programs). As a result the application may not uninstall correctly or remnants of the application may remain in the system. In order to fully remove the installed Kaspersky Lab product, use the kavremover tool.