1.    04 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 3
    Windows 10 Pro

    Laptop fan not spinning.


    I have an Asus Rog G771JW laptop, I had it for almost 6 months now. Lately I have been noticing that when turned on it would make a loud scraping noise that would last ~10 seconds. But yesterday the fan completly stopped (from what I can hear) only the CPU fan is spinning which is rather small and cools only the CPU, the main fan, the one that cools the GPU and instakes and exausts the air is not spinning at all. I have tried rebooting it multiple times, reinstalling and the drivers. It does not allow me to control fan speeds through BIOS or afterburner. Before doing an RMA I just wanted to check if I'm missing something, I use the laptop for gaming but I'm unable to because the whole system throttles in a matter of seconds after running any game.

    I appreciate any help I can get, if not I'll just RMA it.
      My ComputerSystem Spec
  2.    04 Mar 2016 #2
    Join Date : Oct 2013
    Posts : 1,962
    Windows 7

    Give it a good cleaning. Probably full of lint.
      My ComputerSystem Spec
  3.    04 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 3
    Windows 10 Pro
    Thread Starter

    Is it safe to open the back of it without voiding warranty?
      My ComputerSystem Spec
  4.    04 Mar 2016 #4
    Join Date : Oct 2013
    Posts : 1,962
    Windows 7

    If it is still under warrenty, that will be voided. Else it will depend on the model how difficult it is to open. You can always go to a professional shop and have them do it.
      My ComputerSystem Spec
  5.    04 Mar 2016 #5
    Join Date : Mar 2016
    Posts : 3
    Windows 10 Pro
    Thread Starter

    It is still under warranty for another year and half so I guess I'll just take it to the nearest Asus service.
      My ComputerSystem Spec
  6.    04 Mar 2016 #6
    Join Date : Oct 2013
    Posts : 1,962
    Windows 7

    That's a good plan.
      My ComputerSystem Spec

 


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