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  1. Joined : Dec 2015
    Posts : 51
    windows 10
       03 Mar 2016 #1

    Can't Perform Clean Boot


    Hi,

    For some reason I am unable to perform a clean boot. I'm following the instructions on the Microsoft page carefully but it's not working. I'll explain what's happening with a screenshot in the hope someone can give me some pointers.

    http://social.technet.microsoft.com/...indows-10.aspx


    Basically, I am following the instructions to the letter, and it all looks ok, but when my system restarts, I go back straight back into system configuration and click on the services tab and the 'hide all Microsoft services' box has unchecked itself, also scrolling down the list only a small number of services remain unticked, and both 'enable all' and disable all' functions are available, as per screenshot;


    Click image for larger version. 

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    Obviously this isn't how it should be because there are steps in Microsofts 'How to reset the computer to start normally after clean boot troubleshooting' procedure which include, 'clear the check box beside Hide all Microsoft services'. But it's already clear when it should be in clean boot mode. And most of the services are running.

    The part of the procedure where I go into startup and disable all the items seems to work ok, they are all still disabled when I reboot.

    I wondered if it was something to do with my HP Support Assistant, so I disabled that and tried the procedure again, to no avail.

    Microsofts best advice was a system restore but I'm not keen on that.



    Has anyone come across anything like this before?
      My System SpecsSystem Spec


  2. Joined : Oct 2013
    Posts : 17,363
    64-bit Windows 10 Pro build 15007
       03 Mar 2016 #2

    Hello ouroboros,

    If you like, see if the steps in the tutorial below may work better for you.

    Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts
      My System SpecsSystem Spec


  3. Joined : Dec 2015
    Posts : 51
    windows 10
       04 Mar 2016 #3

    Brink said: View Post
    Hello ouroboros,

    If you like, see if the steps in the tutorial below may work better for you.

    Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts


    Hi,

    thanks for your reply.

    The only difference between what I was doing and your instructions was your part at the beginning where in system configuration on the general tab, you say to uncheck the 'load startup items' box. So I did that, infact I followed your instructions to the letter, but when my system rebooted that particular box had re-checked itself and I was getting exactly the same result as before (as per my screenshot).

    Worth a try though.

    Idk, my system just won't let me clean boot for some reason. Thanks anyway.
      My System SpecsSystem Spec


  4. Joined : Oct 2013
    Posts : 17,363
    64-bit Windows 10 Pro build 15007
       04 Mar 2016 #4

    Try doing PART THREE in the tutorial first for default settings, then start over to see if that helps.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 7
    Windows 7 Home x64 (ex-Win10)
       04 Mar 2016 #5

    Clean boot, by definition, is a startup mode with all non-Microsoft programs and services disabled.

    The "Hide all Microsoft Services" check box is not a static selection. It just hides them "for the moment" so you don't have to hunt through a long list to find non-MS services. It also allows the Enable/Disable All buttons to apply to non-MS services only.

    That box will always be unchecked when you first open MSCONFIG. If a tutorial says to clear that checkbox, it's wrong, unless you're still in the original MSCONFIG session where you checked it.

    Again, in a clean boot, all Microsoft services remain in their default configuration and will be either running or stopped, not disabled. If your non-Microsoft services and Startup programs are disabled then you ARE in a clean boot mode. I don't think you have a problem.

    Kevin
      My System SpecsSystem Spec


  6. Joined : Oct 2013
    Posts : 17,363
    64-bit Windows 10 Pro build 15007
       04 Mar 2016 #6

    Hello Kevin,

    I don't think ouroboros has a problem either, but felt that using OPTION THREE to reset back to normal should help him start over to make following the tutorial easier for him.
      My System SpecsSystem Spec


  7. Joined : Dec 2015
    Posts : 51
    windows 10
       05 Mar 2016 #7

    Brink said: View Post
    Hello Kevin,

    I don't think ouroboros has a problem either, but felt that using OPTION THREE to reset back to normal should help him start over to make following the tutorial easier for him.

    I gave it a go but still no joy unfortunately. Whatever I do it still starts as per original screen shot when it's supposed to be in clean boot.

    What I noticed was, even after doing your step 3, (checking 'normal startup' on general tab, and enabling all services 'hide all' box unchecked, and all items in start up enabled) then restarting ....when it boots up (supposedly now in normal mode), if I go into config, the general tab is as following screenshot;

    fig2

    Click image for larger version. 

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    So it seems as if it never actually boots up in 'normal startup' mode to start with, (although at this stage all services in list are ticked and all items in startup are enabled).

    But from here, if I go through your procedure from step 1, and just uncheck the 'load startup items' box on general, etc, etc, then when I reboot, it will always be as my original screenshot (with only a small number of services remaining unchecked and the 'hide all' box having unchecked itself). The following screenshot in how it now looks in general tab (so when it's supposed to be in clean boot);

    fig3

    Click image for larger version. 

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    I'm not sure whats going on in that 'load system services box there. It's all quite confusing.
      My System SpecsSystem Spec


  8. Joined : Dec 2015
    Posts : 51
    windows 10
       05 Mar 2016 #8

    kkehoe said: View Post
    Clean boot, by definition, is a startup mode with all non-Microsoft programs and services disabled.

    The "Hide all Microsoft Services" check box is not a static selection. It just hides them "for the moment" so you don't have to hunt through a long list to find non-MS services. It also allows the Enable/Disable All buttons to apply to non-MS services only.

    That box will always be unchecked when you first open MSCONFIG. If a tutorial says to clear that checkbox, it's wrong, unless you're still in the original MSCONFIG session where you checked it.

    Again, in a clean boot, all Microsoft services remain in their default configuration and will be either running or stopped, not disabled. If your non-Microsoft services and Startup programs are disabled then you ARE in a clean boot mode. I don't think you have a problem.

    Kevin


    Sorry, just saw this.

    That's interesting, it sounds like I might be getting some wonky instruction from the 'Microsoft Community' forum techs then.

    This is the original link they referred me to;

    http://support.microsoft.com/en-us/kb/929135


    .... and if you scroll down to the section about 'How to reset the computer to start normally after clean boot troubleshooting' it's giving me instructions to uncheck that 'hide all services' (so while in a different session).

    I gave them the same screenshots and they told me that as I was clearly unable to perform a clean boot, I should do a system restore. They may well have me just chasing my tail. They gave me some other advice about something related to all this that was contradicted by someone here, and when I asked some pointed questions about that they just dissapeared. It feels like they're reading off a sheet!

    I appreciate your response.

      My System SpecsSystem Spec


  9. Joined : Dec 2015
    Posts : 51
    windows 10
       05 Mar 2016 #9

    Brink said: View Post
    Hello Kevin,

    I don't think ouroboros has a problem either, but felt that using OPTION THREE to reset back to normal should help him start over to make following the tutorial easier for him.

    "That box will always be unchecked when you first open MSCONFIG. If a tutorial says to clear that checkbox, it's wrong, unless you're still in the original MSCONFIG session where you checked it."

    To me what kkehoe says above seems to contradict step 21 in your tutorial??

    (although in fairness I am pretty tech clueless)
      My System SpecsSystem Spec


  10. Joined : Oct 2013
    Posts : 17,363
    64-bit Windows 10 Pro build 15007
       05 Mar 2016 #10

    ouroboros72 said: View Post
    "That box will always be unchecked when you first open MSCONFIG. If a tutorial says to clear that checkbox, it's wrong, unless you're still in the original MSCONFIG session where you checked it."

    To me what kkehoe says above seems to contradict step 21 in your tutorial??

    (although in fairness I am pretty tech clueless)
    He's referring to that for a clean boot.

    Step 21 in PART THREE is to just return you back to the default normal mode after you have finished troubleshooting using clean boot.
      My System SpecsSystem Spec


 
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