Windows 10: Black Screen after Log on

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  1. jds63's Avatar
    Posts : 3,105
    Windows 10 Pro 64 bit
       05 Mar 2016 #21

    axe0 said: View Post
    As I expected, the explorer.exe file is corrupted.
    Also a dll for Windows video is also corrupted

    Please try following command in admin command prompt
    DISM /Online /Cleanup-Image /RestoreHealth
    If there are problems with RestoreHealth, please follow step 6 or 7 (depending on the file you have from the download) from the tutorial DISM - Repair Windows 10 Image - Tutorial
    When restorehealth is succesful, run the sfc/scannow command again, reboot and run sfc/scannow again. Let us know what the result is :)
    2016-03-05 09:58:15, Info                  CSI    000037ac [SR] Cannot repair member file [l:12]"explorer.exe" of Microsoft-Windows-explorer, version 10.0.10586.104, arch x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2016-03-05 09:56:38, Info                  CSI    00002ba6 [SR] Cannot repair member file [l:12]"avifil32.dll" of Microsoft-Windows-Video-For-Windows, version 10.0.10586.0, arch x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    Ah, as i suspected thank you axe0 for way to get to command prompt had thoughts on it through advanced options
      My ComputerSystem Spec

  2.    05 Mar 2016 #22

    Ran the DISM /Online /Cleanup-Image /RestoreHealth with no luck( Source file can not be downloaded) Error ox800fo906. This is my daughter's computer and I have the windows10 disk at my house 300 miles away. Looks like this will have to be fix when I visit her again. Is there any thing else I can do?
      My ComputerSystem Spec

  3. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       05 Mar 2016 #23

    There are a few things you could try, but you likely have to be in Windows.
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums, a .bat file which is written to do certain commands for you in an admin command prompt including DISM commands, if you can get this working use option 3 OR
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
      My ComputersSystem Spec

  4.    05 Mar 2016 #24

    Want to Thank everyone for all your suggestions, will take Windows 10 disc to her home on next visit and try a repair. Not sure
    what even caused this problem?
      My ComputerSystem Spec

  5.    07 Mar 2016 #25

    Sent my Daughter the Windows 10 disc, should the first step is try a Fix Computer on boot up ?
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       07 Mar 2016 #26

    To fix the problem with explorer, an .iso file needs to be downloaded to restore SFC so the corruption can be resolved.
    I recommend using a program to make it easier: Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    Simply put this program on a USB and run it through task manager, you can locate this file in the way you can use explorer
    for example: C:\Users\this.batch
    Then use option 3 when the installation media is inserted and let the program run.
    Last edited by axe0; 07 Mar 2016 at 08:47.
      My ComputersSystem Spec

  7.    07 Mar 2016 #27

    Thanks for the info axe0, I download the Image Health file. As soon as she gets the dvd I will have her try step 3,I got to say I learned a lot from you on this subject. Thank You for sharing your knowledge to help others. I can access the drive from another OS in the computer, so I will put it in a folder on Windows10 C drive.
      My ComputerSystem Spec

  8.    07 Mar 2016 #28

    One more question aex0, will this affect other programs or files on the drive?
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       07 Mar 2016 #29

    The image health file only affects the system files, these files are in the %systemroot% directory.
    What basically happens is that the corrupted files are being replaced, though this is really basic and there is a bit more needed to successfully replace corrupted files sometimes.
      My ComputersSystem Spec

  10. Posts : 45
    Windows 10 Pro / Windows Server 2012 (VM)
       08 Mar 2016 #30

    zplugger said: View Post
    Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?
    Laptop or Desktop (Very important) Windows 10 build 14.586 has a very annoying BUG: That causes Black Screen after login:
    To date there is no cure until Microsoft send Update to fix the problem: OK here goes: When you Login and the Screen Goes Black ==>
    Go to your Function Keys for Screen Brightness Chose to Lighten the Screen (This will make the screen Bright) so that you can view it.
    The BUG is that they reversed (via Software) what the Brightness button does -- So it is currently reversed -- "Lighten" makes it Dark -- "Darken" makes it Bright ==> Go figure Microsoft screw the pooch on this one. . . .

    This is for LAPTOP -- I have never seen this on Desktops but they are fixed rather than adjustable
      My ComputerSystem Spec

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