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  1. Joined : Feb 2016
    Posts : 9
    windows 10 x64
       20 Feb 2016 #1

    random freezes


    I have been having issues with windows 10 since my fresh install 3/4 days ago. at random times my pc will just freeze if there is sound when it hangs it just continuously makes noise. this wont go away unless i hard restart
    the pc freezes mostly randomly, while gaming, browsing the web, installing software ,just rebooted 3 seconds ago it will crash.
    OS:windows 10 pro
    MOBO: MSI 970A-G46
    RAM: 8gb gskill 2133mhz
    OS drive: samsung evo 840 evo 250gb
    XTRADrive: 1tb WD drive
    G CARD : nvidia gforce gtx 970


    I tried:
    updated all my MB drivers (the lan drivers and sound actually had updates)
    Samsung 840 evo ssd firmware update
    updating windows (currently up to date)
    google'ing other error related things and trying those solutions
    chkdsk passed
    REsults for memtest86+ 8 passes no errors

    Im not sure if this is one problem or multiple.
    By that i mean when i look at the event viewer I see multiple errors at and around the time of freezing most recently:::: Microsoft.Windows.Photos_8wekyb3d8bbwe!App failed with error: The remote procedure call failed....
    Also :::: Faulting application name: backgroundTaskHost.exe .........
    And ::::: Metadata staging failed .........

    since my OP it has occured twice the 1st time 2 errors and 4 warnings
    errors
    ::Audit events have been dropped by the transport. 0
    ::Metadata staging failed, result=0x80070490 for container '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
    the warnings are all related to loss of internet connection

    Then crash #2
    no errors only 4 warnings
    ::The Network List Manager reports no connectivity to the internet.
    ::A connection to the Windows Update service could not be established.
    ::The Network List Manager reports no connectivity to the internet.
    ::A connection to the Windows Metadata and Internet Services (WMIS) could not be established.
    these warnings are the same warnings from the last crash

    3 days later crash 3
    1 errors and 4 warnings
    Error
    ::Audit events have been dropped by the transport. 0
    Warnings
    ::The Network List Manager reports no connectivity to the internet.
    ::A connection to the Windows Update service could not be established.
    ::The Network List Manager reports no connectivity to the internet.
    ::A connection to the Windows Metadata and Internet Services (WMIS) could not be established.
    these warnings are the same warnings from the last crash

    crash 5-6
    same errors with lack of connection even tho im BROWSING THE WEB

    help on this issue is very appreciated.
    my DM log
    DESKTOP-H4GHN9S-Wed_02_17_2016_171112_57.zip
    Last edited by kingkris232; 24 Feb 2016 at 19:49.
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,552
    Win 10 Pro (1607)
       24 Feb 2016 #2

    Hello, could I direct you to this huge thread on this topic? You may find sthg helpful.
    Windows 10 freezes randomly - Page 45 - Windows 10 Forums
      My System SpecsSystem Spec


  3. Joined : Feb 2016
    Posts : 9
    windows 10 x64
       24 Feb 2016 #3

    none of the posts in this thread helped at all i still need assistance here !!!!

    why can i go 8 years using pirated software like windows xp 7 and 8.1 just fine but i purchase windows 10 and its broken?? GG micro$oft
      My System SpecsSystem Spec


  4. Joined : Jan 2015
    UK, Midlands
    Posts : 6,552
    Win 10 Pro (1607)
       25 Feb 2016 #4

    Freezing is non-diagnostic- only indicative. Could be RAM, disk, driver, conflicting programs, PSU...

    Please list what you've actually tried (from the thread etc) so we don't duplicate.

    I'll assume you're confident in your hardware as it's been running ok and you've done some tests.

    You said you've recently clean installed and then installed programs.
    If so, at what point in that process did you start to notice freezes?

    Have you looked at your event log (Event viewer) - does it give any clues?
    For a quick indicative view try
    Appcrash (Nirsoft)
    Whocrashed (resplendence)


    How old is your hardware? Please advise.

    Here's what I'd try:

    Make a disk image of what you have, so you can restore it.
    Clean install Win 10.
    Check for freezes.
    That way all added programs and drivers are excluded, and you can focus on issues related to drivers and hardware.
    Check for freezes.

    or you could try
    Clean boot - check for freezes, crashes
    If so
    Download and install Shellexview, hide MS items, disable all others, check for freezes
    Safe Mode - check for freezes

    Please gets you further than !!!!
      My System SpecsSystem Spec


  5. Joined : Feb 2016
    Posts : 9
    windows 10 x64
       25 Feb 2016 #5

    thank you for the response since my OP. I have done a repair pc LEAVING my files since the repair tho i have not tried much just realizing last night the pc crashed its self OFF the latest group of errors from the event viewer
    errors :MID SLEEP ::The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.
    :The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {D63B10C5-BB46-4990-A94F-E40B9D520160}
    and APPID
    {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
    to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
    :Metadata staging failed, result=0x80070490 for container '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
    :Metadata staging failed, result=0x80070490 for container '{FD6ACAB7-A339-5559-B185-7D3FFCD4D40E}'
    Warnings :::: A connection to the Windows Metadata and Internet Services (WMIS) could not be established.
    :The Network List Manager reports no connectivity to the internet.
    :A connection to the Windows Update service could not be established.
    :The Network List Manager reports no connectivity to the internet.
    those warnings happened over and over? like 3 times in the time span of last night

    this morning tho i have used whocrashed and originally it told me there was no dump files. so i forced crash using whocrashed
    the event viewer showed up with 1 error and those same 4 warnings again. the one error was provided by whocrashed the warnings are the no connection to internet listed above

    As far as how old the system is it was all purchased most of the components were purchased 3/7/2014
    tho again im not thinking its dieing hardward because these crashes only stared with windows 10. i have used windows 7 and 8.1( pirated) for the time in between then and now. Please NOTE:: I Purchased a windows 10 key, then i stared having issues
    ____
    so my next attempt is going to be a clean install of windows without installing any other software im going to do full updates on windows and drivers ...
    im guessing i just have to wait for these things to be done then hope i crash again ?! :P
    will post again after fresh install

    EDIT: im using the media creation tool by micro$oft
    Update:: clean install of windows 10 is good:
    using MSI live update 6 to install reltek_hd_audio_drivers_6.0.1.7708 x64 (this auto detected my speakers and microphone)
    and Realtek_pcie_network_drivers_10.3.723.2015
    Last edited by kingkris232; 25 Feb 2016 at 12:15.
      My System SpecsSystem Spec


  6. Joined : Jan 2015
    UK, Midlands
    Posts : 6,552
    Win 10 Pro (1607)
       25 Feb 2016 #6

    Hi, on drivers:
    Uncle MS basically looks after this in Win 10. That's different to previous versions.
    If you try to change the driver version from that installed by Windows (older or newer) Windows will replace it, unless you take special measures. That is, unless you have good and necessary reasons to use a different driver, don't.

    Good idea to try a clean install- if you wish, you can use disk imaging to preserve your current system's state, and potentially restore it. Depends how much work that is for you.

    Good luck..

    It's worth keeping the iso/boot device - this can be useful if doing an in-place upgrade repair install (see Tutorial for some details).

    Don't use driver scanner programs, unless you can't find a driver or have very special reason.
      My System SpecsSystem Spec


  7. Joined : Feb 2016
    Posts : 9
    windows 10 x64
       25 Feb 2016 #7

    well then i alredy installed the 2 drivers listed above should i reinstall windows or will windows replace all the drivers i just installed

    EDIT: i just uninstalled the drivers i installed just now windows replaced those drivers currently
    Also im not sure how or why my pc crashes so should i just use this pc till it crashes then update here?
    the best way i have seen to crash this pc is watch youtube full screen and run agario on my 2nd display
      My System SpecsSystem Spec


  8. Joined : Jan 2015
    UK, Midlands
    Posts : 6,552
    Win 10 Pro (1607)
       25 Feb 2016 #8

    What you're looking for is anything that gives more specific info about your crash.

    First, run some stress tests. Ideas here:
    10 Stress Test Tools to Determine the Stability of Your Computer • Raymond.CC
    (I have no special knowledge of this... but for example the supplier of this custom laptop makes a practice of running stress tests before shipping them out).

    If it fails during that, then suggests looking more closely at the hardware + drivers.

    1st call- event viewer - and the two utilities I mentioned.

    Have you made any hardware changes since it was running Win 7?
      My System SpecsSystem Spec


  9. Joined : Feb 2016
    Posts : 9
    windows 10 x64
       25 Feb 2016 #9

    dalchina said: View Post
    What you're looking for is anything that gives more specific info about your crash.

    First, run some stress tests. Ideas here:
    10 Stress Test Tools to Determine the Stability of Your Computer • Raymond.CC
    (I have no special knowledge of this... but for example the supplier of this custom laptop makes a practice of running stress tests before shipping them out).

    If it fails during that, then suggests looking more closely at the hardware + drivers.

    1st call- event viewer - and the two utilities I mentioned.

    Have you made any hardware changes since it was running Win 7?
    i have purchased my ssd and gtx970 since windows 7 however both of those were in use during windows 8.1 with no issues.
    i have had another crash with 12 warnings and 4 errors ( it has gotten worse)
    all of the warnings have to do with connection to the internet and the 4 errors
    :Metadata staging failed, result=0x80070490 for container '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
    :The lmhosts service failed to start due to the following error: The service did not start due to a logon failure.
    :The lmhosts service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error:
    A specified logon session does not exist. It may already have been terminated.


    To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
    :Audit events have been dropped by the transport. 0

    should i still run the stress tests like heavyload that you posted?
    also rereading my last post it seams weird that chrome has been involved in every crash. but im hesitant to say chrome is causing these crashes . it might just be that i always have chrome open when windows freaks out..


    EDIT::::: using appcrash view skydrive.exe and systemsettings.exe both poped up
    skydrive:Version=1EventType=SkyDriveClientError
    EventTime=131008967334838492
    Consent=1
    UploadTime=131008967335685206
    ReportIdentifier=6e0b58ec-dbe9-11e5-a24d-448a5b62fed2
    WOW64=1
    Response.BucketId=6c38f7fdca84a9f8bbb7adb45bcf122e
    Response.BucketTable=5
    Response.LegacyBucketId=125522762046
    Response.type=4
    Sig[0].Name=AppName
    Sig[0].Value=OneDrive.exe
    Sig[1].Name=AppVer
    Sig[1].Value=17.3.6301.0127
    Sig[2].Name=ModName
    Sig[2].Value=OneDrive.exe
    Sig[3].Name=ModVer
    Sig[3].Value=17.3.6301.0127
    Sig[4].Name=ErrorCode
    Sig[4].Value=0x80004005
    Sig[5].Name=ErrorCategory
    Sig[5].Value=WatsonFaultCategory::Instrumentation
    Sig[6].Name=ErrorFile
    Sig[6].Value=instrumentation.cpp
    Sig[7].Name=ErrorLine
    Sig[7].Value=250
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.10586.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=OneDrive Client Error
    ConsentKey=SkyDriveClientError
    AppName=OneDrive.exe
    AppPath=C:\Users\krisr\AppData\Local\Microsoft\OneDrive\OneDrive.exe
    ReportDescription=<
    ApplicationIdentity=00000000000000000000000000000000


    systemsettings:Version=1
    EventType=MoAppCrash
    EventTime=131008937704082999
    ReportType=2
    Consent=1
    UploadTime=131008937704395495
    ReportIdentifier=87e16e52-dbe2-11e5-a24a-448a5b62fed2
    IntegratorReportIdentifier=dc605275-2e08-42d6-949c-8faa0004f4d8
    NsAppName=praid:microsoft.windows.immersivecontrolpanel
    Response.BucketId=a4748db31ccb0163782bdd375f7fb87f
    Response.BucketTable=5
    Response.LegacyBucketId=133230643960
    Response.type=4
    Sig[0].Name=Package Full Name
    Sig[0].Value=windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy
    Sig[1].Name=Application Name
    Sig[1].Value=praid:microsoft.windows.immersivecontrolpanel
    Sig[2].Name=Application Version
    Sig[2].Value=10.0.10586.0
    Sig[3].Name=Application Timestamp
    Sig[3].Value=5632d822
    Sig[4].Name=Fault Module Name
    Sig[4].Value=combase.dll
    Sig[5].Name=Fault Module Version
    Sig[5].Value=10.0.10586.0
    Sig[6].Name=Fault Module Timestamp
    Sig[6].Value=5632d3ca
    Sig[7].Name=Exception Code
    Sig[7].Value=80004005
    Sig[8].Name=Exception Offset
    Sig[8].Value=00000000000324dd
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.10586.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=f785
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=f78553f83f8667581797a853b4dfdf63
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=3afb
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=3afb55c07cf5f74d700b740d56d1c99f
    UI[2]=C:\Windows\ImmersiveControlPanel\SystemSettings.exe
    LoadedModule[0]=C:\Windows\ImmersiveControlPanel\SystemSettings.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\system32\msvcrt.dll
    LoadedModule[5]=C:\Windows\system32\SHLWAPI.dll
    LoadedModule[6]=C:\Windows\system32\combase.dll
    LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
    LoadedModule[8]=C:\Windows\system32\bcryptPrimitives.dll
    LoadedModule[9]=C:\Windows\system32\GDI32.dll
    LoadedModule[10]=C:\Windows\system32\USER32.dll
    LoadedModule[11]=C:\Windows\system32\SHELL32.dll
    LoadedModule[12]=C:\Windows\system32\cfgmgr32.dll
    LoadedModule[13]=C:\Windows\system32\windows.storage.dll
    LoadedModule[14]=C:\Windows\system32\advapi32.dll
    LoadedModule[15]=C:\Windows\system32\sechost.dll
    LoadedModule[16]=C:\Windows\system32\kernel.appcore.dll
    LoadedModule[17]=C:\Windows\system32\shcore.dll
    LoadedModule[18]=C:\Windows\system32\powrprof.dll
    LoadedModule[19]=C:\Windows\system32\profapi.dll
    LoadedModule[20]=C:\Windows\system32\IMM32.DLL
    LoadedModule[21]=C:\Windows\system32\clbcatq.dll
    LoadedModule[22]=C:\Windows\System32\Windows.UI.Xaml.dll
    LoadedModule[23]=C:\Windows\SYSTEM32\CoreMessaging.dll
    LoadedModule[24]=C:\Windows\SYSTEM32\wintypes.dll
    LoadedModule[25]=C:\Windows\SYSTEM32\Bcp47Langs.dll
    LoadedModule[26]=C:\Windows\SYSTEM32\iertutil.dll
    LoadedModule[27]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_8c15ae12515e1c22\Comctl32.dll
    LoadedModule[28]=C:\Windows\ImmersiveControlPanel\SystemSettings.dll
    LoadedModule[29]=C:\Windows\system32\ole32.dll
    LoadedModule[30]=C:\Windows\SYSTEM32\PROPSYS.dll
    LoadedModule[31]=C:\Windows\SYSTEM32\MrmCoreR.dll
    LoadedModule[32]=C:\Windows\SYSTEM32\wincorlib.DLL
    LoadedModule[33]=C:\Windows\system32\OLEAUT32.dll
    LoadedModule[34]=C:\Windows\ImmersiveControlPanel\Telemetry.Desktop.dll
    LoadedModule[35]=C:\Windows\System32\Windows.UI.dll
    LoadedModule[36]=C:\Windows\system32\uxtheme.dll
    LoadedModule[37]=C:\Windows\System32\twinapi.appcore.dll
    LoadedModule[38]=C:\Windows\SYSTEM32\bcrypt.dll
    LoadedModule[39]=C:\Windows\System32\ActXPrxy.dll
    LoadedModule[40]=C:\Windows\system32\CoreUIComponents.dll
    LoadedModule[41]=C:\Windows\SYSTEM32\dwmapi.dll
    LoadedModule[42]=C:\Windows\SYSTEM32\dxgi.dll
    LoadedModule[43]=C:\Windows\SYSTEM32\d3d11.dll
    LoadedModule[44]=C:\Windows\SYSTEM32\nvwgf2umx.dll
    LoadedModule[45]=C:\Windows\SYSTEM32\VERSION.dll
    LoadedModule[46]=C:\Windows\ImmersiveControlPanel\SystemSettingsViewModel.Desktop.dll
    LoadedModule[47]=C:\Windows\SYSTEM32\d2d1.dll
    LoadedModule[48]=C:\Windows\System32\Windows.ApplicationModel.dll
    LoadedModule[49]=C:\Windows\System32\dcomp.dll
    LoadedModule[50]=C:\Windows\system32\MSCTF.dll
    LoadedModule[51]=C:\Windows\System32\Windows.UI.Immersive.dll
    LoadedModule[52]=C:\Windows\system32\DataExchange.dll
    LoadedModule[53]=C:\Windows\SYSTEM32\CRYPTBASE.dll
    LoadedModule[54]=C:\Windows\System32\ieproxy.dll
    LoadedModule[55]=C:\Windows\SYSTEM32\sppc.dll
    LoadedModule[56]=C:\Windows\SYSTEM32\WTSAPI32.dll
    LoadedModule[57]=C:\Windows\SYSTEM32\WINSTA.dll
    LoadedModule[58]=C:\Windows\SYSTEM32\policymanager.dll
    LoadedModule[59]=C:\Windows\SYSTEM32\msvcp110_win.dll
    LoadedModule[60]=C:\Windows\SYSTEM32\dwrite.dll
    LoadedModule[61]=C:\Windows\System32\Windows.Globalization.dll
    LoadedModule[62]=C:\Windows\System32\Windows.UI.Xaml.Phone.dll
    LoadedModule[63]=C:\Windows\System32\SettingsHandlers_nt.dll
    LoadedModule[64]=C:\Windows\SYSTEM32\VEEventDispatcher.dll
    LoadedModule[65]=C:\Program Files\Windows Defender\DataLayer.dll
    LoadedModule[66]=C:\Windows\system32\CRYPT32.dll
    LoadedModule[67]=C:\Program Files\Windows Defender\mpclient.dll
    LoadedModule[68]=C:\Windows\SYSTEM32\USERENV.dll
    LoadedModule[69]=C:\Windows\system32\MSASN1.dll
    LoadedModule[70]=C:\Windows\system32\WINTRUST.dll
    LoadedModule[71]=C:\Windows\SYSTEM32\gpapi.dll
    LoadedModule[72]=C:\Windows\system32\directmanipulation.dll
    LoadedModule[73]=C:\Windows\system32\twinapi.dll
    LoadedModule[74]=C:\Windows\SYSTEM32\msftedit.dll
    LoadedModule[75]=C:\Windows\SYSTEM32\globinputhost.dll
    LoadedModule[76]=C:\Windows\SYSTEM32\NInput.dll
    LoadedModule[77]=C:\Windows\System32\threadpoolwinrt.dll
    LoadedModule[78]=C:\Windows\System32\Windows.Devices.Sensors.dll
    LoadedModule[79]=C:\Windows\SYSTEM32\BiWinrt.dll
    LoadedModule[80]=C:\Windows\SYSTEM32\ucrtbase.dll
    LoadedModule[81]=C:\Windows\SYSTEM32\msvcp_win.dll
    LoadedModule[82]=C:\Windows\SYSTEM32\sensorsnativeapi.dll
    LoadedModule[83]=C:\Windows\system32\SETUPAPI.dll
    LoadedModule[84]=C:\Windows\SYSTEM32\DEVOBJ.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped working
    ConsentKey=MoAppCrash
    AppName=windows.immersivecontrolpanel_cw5n1h2txyewy!microsoft.windows.immersivecontrolpanel
    AppPath=C:\Windows\ImmersiveControlPanel\SystemSettings.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=EF99997B436A3187AC3BA5E0C6F1EC91
      My System SpecsSystem Spec


  10. Joined : Jan 2015
    UK, Midlands
    Posts : 6,552
    Win 10 Pro (1607)
       25 Feb 2016 #10

    Hi, just a first comment.. I thought this was to be a clean install. No 3rd party programs.

    Sure, people run Chrome (I never have, so am unfamiliar with it).
    So I suggest you uninstall Chrome, and use IE (or Edge) - both are available. And uninstall any other programs you've added for now.

    We need to establish a baseline - can we get Win 10 stable on your PC.

    By all means, make sure a clean Win 10 does everything it should, and check the task manager shows minimal CPU and disk use when idle, Wifi, Cortana, the start menu all work....

    ****************** Possible solution to at least one of your reports ********************************************
    Metadata staging failed

    Have a look at this which seems relevant:
    Solved Metadata staging failed - Windows 10 Forums

    This may help to explain the error msg furtherm, assuming it’s what you’re experiencing:

    Continues Errors at startup



      My System SpecsSystem Spec


 
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