Folder operations causing explorer to hang


  1. IsaacFL
    Posts : 75
    Windows 10 Professional (x64)
       New #1

    Folder operations causing explorer to hang


    In the last week, for one user only, folder operations, ie, create a folder, rename, or delete, take up to 30 seconds to complete. It is the same for all disk drives. I don't see anything in the event logs, but Reliability Monitor Report shows that Explorer stopped responding with the following:

    Description
    The program explorer.exe version 10.0.10586.104 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 1c64
    Start Time: 01d166d3e536a045
    Termination Time: 0
    Application Path: C:\Windows\explorer.exe
    Report Id: b3f80e6d-d2c7-11e5-9c3d-30b5c2033b34
    Faulting package full name:
    Faulting package-relative application ID:

    It is only one user account affected. Two other accounts don't seem to have the same issue.

    It started after the Patch Tuesday. I did remove Office 2013 and install Office 2016 prior to Patch Tuesday, but issue didn't start till after Patch Tuesday.
      My Computer
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  3. dalchina
    Posts : 42,945
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Hi, you could try investigating with Sysinternals Procmon (requires technical ability).

    You can also try eliminating things that might be interacting-
    - clean boot
    - Shellexview (free) - hide MS extensions, disable all others
    then
    - Safe Mode

    If no change, nothing obvious perhaps your user account is corrupt in some way.
      My Computers
    Quote Quote

  4. RolandJS
    Posts : 1,621
    Windows 10 Home
       New #3

    ?Anti-virus/anti-malware real time shield settings may be a little too assertive and/or invasive?
      My Computer
    Quote Quote

  6. IsaacFL
    Posts : 75
    Windows 10 Professional (x64)
    Thread Starter
       New #4

    I never could fix it.

    In the end, I backed up the users data, deleted the account, and then created a new account and copied the data back.
      My Computer
    Quote Quote

  7. dalchina
    Posts : 42,945
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #5

    Fair enough.. some find recreating a user account difficult.. good it was an easier case.
      My Computers
    Quote Quote

 

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