Ongoing Problem with PC Freezing/Crashing


  1. Posts : 23
    Windows 10
       #1

    Ongoing Problem with PC Freezing/Crashing


    I have an HP Pavilion 500-123a PC running Windows 10 which has been freezing and crashing frequently.

    I have attempted several diagnostic and fix options about which I have posted to this forum before, though the difficulty thus far is unresolved.

    In particular sfc/scannow does not complete; halts at 56% with the message ‘Windows Resource Protection could not perform the requested operation’.

    I also attempted a Repair Install using the Media Creation Tool iso file. This was initiated in the administrator account (PC has two accounts) and got to 97% when it failed with the error message ‘We couldn’t install Windows 10’, ‘The installation failed in the SECOND_BOOT phase with an error during PRE_OOBE operation,’ error code 0x8007002C-0x4001E.

    The diagnostic software PC Health Advisor only came up with 2 registry issues, without specifying further.

    The Dism tool was OK however reporting ‘The component store is repairable. The operation completed successfully.’

    Given that the PC is still freezing/crashing at this stage I am perplexed regarding how to arrive at a diagnosis and fix and, again, if anyone has encountered problems of this kind or has any insights into possible attempts at a remedy this would be much appreciated.
      My Computer

  2. b1rd's Avatar
    Posts : 299
    Win-10 Pro x64
       #2

    Hey jdcallison89,

    I did not see if you tried a clean install or not. Here's some info if interested.

    Windows 10 - Clean Install - Windows 10 Forums
      My Computer


 

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