Ongoing Problem with PC Freezing/Crashing

  1. Posts : 23
    Windows 10

    Ongoing Problem with PC Freezing/Crashing

    I have an HP Pavilion 500-123a PC running Windows 10 which has been freezing and crashing frequently.

    I have attempted several diagnostic and fix options about which I have posted to this forum before, though the difficulty thus far is unresolved.

    In particular sfc/scannow does not complete; halts at 56% with the message ‘Windows Resource Protection could not perform the requested operation’.

    I also attempted a Repair Install using the Media Creation Tool iso file. This was initiated in the administrator account (PC has two accounts) and got to 97% when it failed with the error message ‘We couldn’t install Windows 10’, ‘The installation failed in the SECOND_BOOT phase with an error during PRE_OOBE operation,’ error code 0x8007002C-0x4001E.

    The diagnostic software PC Health Advisor only came up with 2 registry issues, without specifying further.

    The Dism tool was OK however reporting ‘The component store is repairable. The operation completed successfully.’

    Given that the PC is still freezing/crashing at this stage I am perplexed regarding how to arrive at a diagnosis and fix and, again, if anyone has encountered problems of this kind or has any insights into possible attempts at a remedy this would be much appreciated.
      My Computer

  2. Posts : 299
    Win-10 Pro x64

    Hey jdcallison89,

    I did not see if you tried a clean install or not. Here's some info if interested.

    Windows 10 - Clean Install - Windows 10 Forums
      My Computer


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 15:26.
Find Us

Windows 10 Forums