Windows 10: Unable to navigate and open programs

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  1. Posts : 11
    Windows 10 10.0.10586
       17 Jan 2016 #1

    Unable to navigate and open programs


    You guys have had this before I can only imagine but didn't see this thread in this section. I have been fighting an issue for over a month. I think It started after I resubscribed to Kaspersky a few months ago. Most programs wont open or when they do its 10-15 min to do so. No mouse at times. Unable to acsess start screen on other files. Will get stuck in a restart/shutdown which I will then do a hard reset. After it comes back the issue remains. I am fairly capable of trying different things but have had no luck, chasing "fix's" So far I have tried the following:

    -Uninstalled and reinstalled chrome
    -Installed malwarebites and removed 144 "threats" had read Kaspersky and mw bites were competing for CPU so I uninstalled it. currently not on my machine.
    -viewed kasperskys cpu usage in task manager at the most for a moment is 23% typically 3-4%
    -contacted kasperskys support asking about its functionality within windows 10. they had my select an option in settings "concede resources to other programs
    -disabled Kaspersky "protection extension in chrome
    -reset winsock and restarted which worked for a day (yesterday) now back to same.

    I think that's it. I had read about an updated driver but got a little confused on which. Also concerned that each "fix" I try is creating a new set of issues. Would be forever in debt for some help. Thanks in advance.
      My ComputerSystem Spec

  2.    18 Jan 2016 #2

    Hi, sorry to hear of your problems.
    First, let's check the effect of 3rd party programs: what happens if you do a clean boot (including for the sake of it disabling AV protection and disconnecting your internet for safety)?
    How to perform a Clean boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


    If no change, also download and install Nirsoft's Shellexview, and a. hide all MS items b. disable the rest.
    This will check the effect of 3rd party shell extensions.

    If no change, reverse the above.

    Now - if you've not done it previously- from an elevated (admin) command prompt do
    chkdsk c: /F

    then
    SFC /scannow
    and post back your results.

    Note: Disk imaging is very strongly recommended. A disk image allows you to restore your PC partition/disk exactly as it was when you created the image. So, in under (say) 40 mins, you can restore a PC to how it was, and have the option of replacing a hard disk (for better or new), and have a full backup from which you can recover files.

    Aomei Backupper or Macrium Reflect - free- plus external storage medium + their boot disk.
    Using disk imaging regularly and before and after any major change can preserve your PC and your sanity, allowing you potentially to recover from disaster without technical help.
      My ComputerSystem Spec


  3. Posts : 11
    Windows 10 10.0.10586
    Thread Starter
       18 Jan 2016 #3

    Hello! Thank you for the response. After posting this yesterday, I kept working at it. I did find a windows update that had been tired and Failed to monitor spyware etc. I successfully updated that, and then reset the windsock again. After shutdown reboot, I have had no issue really. I am still curious if I have an issue with a 3rd party as you say. Should I continue with your first suggestion anyway? I am ready to do that or move on to the next?

    dalchina said: View Post
    Hi, sorry to hear of your problems.
    First, let's check the effect of 3rd party programs: what happens if you do a clean boot (including for the sake of it disabling AV protection and disconnecting your internet for safety)?
    How to perform a Clean boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


    If no change, also download and install Nirsoft's Shellexview, and a. hide all MS items b. disable the rest.
    This will check the effect of 3rd party shell extensions.

    If no change, reverse the above.

    Now - if you've not done it previously- from an elevated (admin) command prompt do
    chkdsk c: /F

    then
    SFC /scannow
    and post back your results.

    Note: Disk imaging is very strongly recommended. A disk image allows you to restore your PC partition/disk exactly as it was when you created the image. So, in under (say) 40 mins, you can restore a PC to how it was, and have the option of replacing a hard disk (for better or new), and have a full backup from which you can recover files.

    Aomei Backupper or Macrium Reflect - free- plus external storage medium + their boot disk.
    Using disk imaging regularly and before and after any major change can preserve your PC and your sanity, allowing you potentially to recover from disaster without technical help.
      My ComputerSystem Spec

  4.    19 Jan 2016 #4

    Hi, rather than trying random things in the hope of fixing what could be anything from system corruption to a driver issue, please try working logically thru the sequence I've suggested.

    You need to establish a baseline for your PC. At the present moment we still don't know if your disk sound and your OS files intact.

    Once that's done, we can move on and others can also make suggestions.

    Note that Win 10 for a few people demonstrates strange symptoms for unexpected reasons, not typical of previous OS versions.
      My ComputerSystem Spec


  5. Posts : 11
    Windows 10 10.0.10586
    Thread Starter
       19 Jan 2016 #5

    I have completed everything above, correctly, I believe. There was no change and the following: The final SFC /scannow resulted in finding NO "violations"

    After installing Nirsoft's Shellexview and a. hide MS there was one item remaining Kasperspy AV. I unchecked that box and cboot.
    No change after roboot. I am unsure if I reversed the steps correctly. I uninstalled shell. Then went to system config to cboot but didnt have that option.

    then I performed
    SFC /scannow as listed above, finding no violations after scan. No change in current state after clean boot
      My ComputerSystem Spec


  6. Posts : 11
    Windows 10 10.0.10586
    Thread Starter
       22 Jan 2016 #6

    Did I not perform this correctly? I am just a tad OCD..and my patience is nothing to be desired. Eager to get this resolved. Would be grateful for your help further..
      My ComputerSystem Spec

  7.    22 Jan 2016 #7

    Mhughes said: View Post
    Did I not perform this correctly? I am just a tad OCD..and my patience is nothing to be desired. Eager to get this resolved. Would be grateful for your help further..
    Hi, the results are good - in a way.. ok, you've not got your problem solved, but we now know your disk is probably ok, and there's no gross corruption of Windows. So here are the next two logical steps.

    So, the next simple test is what happens in Safe Mode?
    You'll probably know that means many drivers and programs are not loaded, in particular your graphics driver.
    (Press SHIFT + click restart in normal mode and follow the prompts to get to Safe Mode)

    If Windows functions normally in Safe Mode, the next thing to try is a clean boot:
    How to perform a Clean boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    Here drivers will load, but many programs not.

    Post back with the results.
      My ComputerSystem Spec

  8.    22 Jan 2016 #8

    Hey Mhughes,

    I noted that you uninstalled Kaspersky.
    -Installed malwarebites and removed 144 "threats" had read Kaspersky and mw bites were competing for CPU so I uninstalled it. currently not on my machine.
    I did not read through each reply so I'm not sure if this was addressed, but I wanted to suggest that MalwareBytes alone might not be enough for your 'virus' protection. I think it's meant to be used in conjunction with.. See HERE.

    b1rd
      My ComputerSystem Spec


  9. Posts : 11
    Windows 10 10.0.10586
    Thread Starter
       22 Jan 2016 #9

    I uninstalled the MWbites, not Kaspersky. I thank you for the comment though!!!

    b1rd said: View Post
    Hey Mhughes,

    I noted that you uninstalled Kaspersky.


    I did not read through each reply so I'm not sure if this was addressed, but I wanted to suggest that MalwareBytes alone might not be enough for your 'virus' protection. I think it's meant to be used in conjunction with.. See HERE.

    b1rd
      My ComputerSystem Spec


  10. Posts : 11
    Windows 10 10.0.10586
    Thread Starter
       22 Jan 2016 #10

    In safe mode, I did think it was acting slightly better. I tried to clean boot From safe mode but was unable to access the system config. I assumed my thought was incorrect. I restarted, then went through the Cboot steps. Please note: while going through the Cboot steps I noticed once I came to the task manager portion, the apps in this section were still disabled from the previous Cboot i did at your request. As I mentioned before, i was uncertain if i reversed the steps correctly. Should my mistake play a factor in anything thus far I wanted to let you know...
    I am now in a Cboot state and still feel as though "something" has my machine. Several flashes have taken place where the apps on my desktop flash and disappear for a micro second. Perhaps I am over sensitive now (OCD setting in). The apps/programs effected before did open with a bit more ease, but still doesn't feel 100% right, as it used to. I hope I'm doing this right. I'm pretty damn logical and intelligent, but alot of this stuff has humbled me! HA I am ready for hopefully a next step. Thank You!


    e t
    dalchina said: View Post
    Hi, the results are good - in a way.. ok, you've not got your problem solved, but we now know your disk is probably ok, and there's no gross corruption of Windows. So here are the next two logical steps.

    So, the next simple test is what happens in Safe Mode?
    You'll probably know that means many drivers and programs are not loaded, in particular your graphics driver.
    (Press SHIFT + click restart in normal mode and follow the prompts to get to Safe Mode)

    If Windows functions normally in Safe Mode, the next thing to try is a clean boot:
    How to perform a Clean boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    Here drivers will load, but many programs not.

    Post back with the results.
      My ComputerSystem Spec


 
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