Unable to navigate and open programs

In safe mode last night, it was responsive. My usual issue is with chrome not opening, mouse and start screen. All worked. After the clean boot last night, it also was responsive. Programs opened mouse was up etc. I have found that after a few hours, its right back to the same. I started my machine up this morning and we were right back to before. 10 min startup for Chrome. Start menu and mouse Are working though. I was in the control panel this morning wanting to look at my firewall settings. Not to change any, just to view what was in there. Its been trying to open this window for 15min, with no luck?

The issue didn't appear to be present in safe mode, all be it I was in safe for only 10 min or so. Opening and closing different things. All of them Did function. After clean boot, No. The problem remains. Ex. I had a bluetooth icon show up on the task bar a few moments ago. I tried to open it as I shouldn't have any devices hooked up to it. 5 min later, it opened.
The only that hasn't happened for your quoted portion of my original post, is the stuck in restart/shutdown loop. It restarts and shutsdown properly. I hope that helps. Next?

dalchina said:

Hi, it takes some experience of having worked through issues to have confidence in which way to go. These are pretty simple common steps so far.

"Most programs wont open or when they do its 10-15 min to do so. No mouse at times. Unable to acsess start screen on other files. Will get stuck in a restart/shutdown which I will then do a hard reset."

What we need to know is whether those basic symptoms disappeared or not when you were in Safe Mode, or after a clean boot. So I'll ask you

Did those symptoms still appear when you were in Safe Mode?
What strange behaviour did you notice, if any?

Do those symptoms still appear after a clean boot?
What strange behaviour did you notice, if any?

Please be as exact as you can.

We need a definitive answer as far as you can, as this will determine what to try next. Thanks

I should have expanded the windows so you could see it better...sorry about that. The Disk column stands out obviously. The 4 screenshots are during a slow period, sorted as you asked; while trying to open Chrome and "my computer files"

I have also been getting a message at start up. "Unable to connect to windows service" or "unable to connect to Kaspersky portal" just fyi... Hope that helps..Thanks!!

dalchina said:

Ok, thanks, so Safe Mode seems ok, but there's a problem if you do a clean boot.

That suggests it's possibly a driver-related problem, assuming your system is clean of viruses etc.
Make sure you have the minimum of devices connected to your PC.

However, noting that you say things slow down after a while in clean boot mode, could you post screenshots of your task manager when things are slow showing Detailed view, Processes, organised by
a. highest CPU use
b. highest memory use
c. highest disk use

I seem to recall reading of instances where people have reported a leaky process or driver taking up increasing amounts of RAM; another issue has been related to system and compressed memory. Yours could well be different of course.

Don't laugh...I have 855GB free of 899 on C drive. Machine is under used. Pretty much just a browser. Getting a little excited. I feel you are close to uncovering the problem!

A few days delayed..I thank you so much for your assistance thus far! I have a few follow up items though.

1. When left idle for extended periods, the usage in CPU, Memory, and disk fluctuate. But they do spike. It seems its always my AV at the top of this list. In another thread I read about Kaspersky not being installed correctly. I uninstalled it from my machine and reinstalled. No change.


2. The Relevant links you provided... I looked through the "solved" thread. It IS significantly technical, as you eluded too. I don't know that I possess that ability, but will try to work through it further. I did look into the possible of a needed driver and or other updates. I had gone through my manufacturers website "sony" Found only a hard drive update that wasn't up to date. It mentioned to go through windows update for the latest. Nothing available.

3. If there is currently no fix for this isolated issue..is there any validity to completely reinstalling win 10? And more importantly, considering my needs are very minor needing only a browser basically. Could I go back to win 8.1 with no issues? Could the issue remain?

4. Lastly. The steps we have taken so far, specifically the clean boot. Do I need to go back and enable items that were disabled? Or is my machine back to original some how? I guess my question is do I have a fully functioning laptop, less the extreme lagging at times? Will I need to replace it? Is the machine destined to be recycled?

Again, I thank you for your help!!!

dalchina said:

Hmm, System and compressed memory is a feature introduced in Win 10.. supposedly to optimise RAM use.
Can you confirm that high disk and CPU use related to that, once it begins, continues - so we know that's the issue?
I.e. leave it in the unresponsive state for, say, 20 minutes, and recheck the task manager. (No need to post a screenshot unless interesting).

If I recall correctly, such problems only arose after build 10586

There are threads and reports of high CPU use associated with it.. there is no one fix, as far as I know so far.

One approach is to try to determine what's triggering its use, which is significantly technical.

Here are a few relevant links:
Solved Is this normal? System and compressed memory process ALWAYS at 20% cpu - Windows 10 Forums
- poster found a solution
HELP - System and compressed memory constantly at 35% CPU - Windows 10 Forums
- left open (no solution)

This one is particularly interesting- read carefully thru.. I've only read the first page.
System and Compressed Memory Service High CPU Usage - Microsoft Community

Here's a (very) brief description:
In Windows 10, we have added a new concept in the Memory Manager called a compression store, which is an in-memory collection of compressed pages. This means that when Memory Manager feels memory pressure, it will compress unused pages instead of writing them to disk. This reduces the amount of memory used per process, allowing Windows 10 to maintain more applications in physical memory at a time. This also helps provide better responsiveness across Windows 10. The compression store lives in the System process’s working set. Since the system process holds the store in memory, its working set grows larger exactly when memory is being made available for other processes. This is visible in Task Manager and the reason the System process appears to be consuming more memory than previous releases."

from here:
W10.1511 - System and compressed memory | High Memory Usage | Windows 10 Forums

Amongst the above you will find some things you can try.
Note: not everyone has this problem.. so you might try a process of elimination to see if that helps.. but it could be relatively obscure, especially as you said after a clean boot it only recurs after some hours...