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  1.    12 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 7
    Windows 10

    Problem with cursor Windows 10


    I had purchased a brand new Dell laptop with Windows 10 back in August and since that time, I have been dealing with cursor lagging/freezing issues. I have spent countless hours searching for a solution and talking to Dell without any fix. Any ideas?
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  2.    12 Jan 2016 #2
    Join Date : Aug 2015
    Maine
    Posts : 40,044
    Windows10Pro 64Bit

    Quote Originally Posted by Parkeru View Post
    I had purchased a brand new Dell laptop with Windows 10 back in August and since that time, I have been dealing with cursor lagging/freezing issues. I have spent countless hours searching for a solution and talking to Dell without any fix. Any ideas?
    look for a newer update for your mouse.....from Dell......if that doesn't work...try running from a command prompt admin SFC /SCANNOW and see if it finds any errors.
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  3.    12 Jan 2016 #3
    Join Date : Aug 2015
    Maine
    Posts : 40,044
    Windows10Pro 64Bit

    Also anyone running windows 10 just got updates today from Microsoft.....did you check for new updates yet??
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  4.    12 Jan 2016 #4
    Join Date : Jan 2016
    Posts : 7
    Windows 10
    Thread Starter

    Drivers and software is up to date, doing the scan as we speak.

    *Edit*
    Command prompt did not find any errors.
      My ComputerSystem Spec
  5.    12 Jan 2016 #5
    Join Date : Aug 2015
    Maine
    Posts : 40,044
    Windows10Pro 64Bit

    Well then if Windows has no errors....and your mouse drivers are from Dell....and have not been replaced by Microsoft, because MS has a habit of replacing drivers on every update with their own, then I am out of idea's. Did you check for new updates yet?? Assuming you are running Windows 10.
      My ComputersSystem Spec
  6.    12 Jan 2016 #6
    Join Date : Jan 2016
    Posts : 7
    Windows 10
    Thread Starter

    Yeah my laptop is updating, but the problem is progressively getting worse as the cursor only lasts a few seconds before freezing.
      My ComputerSystem Spec
  7.    12 Jan 2016 #7
    Join Date : Aug 2015
    Maine
    Posts : 40,044
    Windows10Pro 64Bit

    One other thought.... can you replace this mouse on your laptop...or is it built-in type? If you can replace your mouse, with another one, I would do that, the prices for mice are cheap. Get a Logitech mouse.
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  8.    12 Jan 2016 #8
    Join Date : Jan 2016
    Posts : 7
    Windows 10
    Thread Starter

    I've never had a mouse, it's from the trackpad.
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  9.    12 Jan 2016 #9
    Join Date : Aug 2015
    Maine
    Posts : 40,044
    Windows10Pro 64Bit

    Quote Originally Posted by Parkeru View Post
    I've never had a mouse, it's from the trackpad.
    Well then it could be an internal problem with your laptop. You said its new, so I assume its under warranty ?? Or you could try plugging in a different mouse into a usb port and see if that works. Does sound like something is wrong with your laptop.
      My ComputersSystem Spec
  10.    12 Jan 2016 #10
    Join Date : Jan 2016
    Posts : 7
    Windows 10
    Thread Starter

    Quote Originally Posted by OldMike65 View Post
    Well then it could be an internal problem with your laptop. You said its new, so I assume its under warranty ?? Or you could try plugging in a different mouse into a usb port and see if that works. Does sound like something is wrong with your laptop.
    The problem with that is this is already my second laptop as the original one I bought had internal problems, so this is the one I got under warranty.
      My ComputerSystem Spec

 
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