Problem with cursor Windows 10

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  1. Posts : 7
    Windows 10
       #1

    Problem with cursor Windows 10


    I had purchased a brand new Dell laptop with Windows 10 back in August and since that time, I have been dealing with cursor lagging/freezing issues. I have spent countless hours searching for a solution and talking to Dell without any fix. Any ideas?
      My Computer


  2. Posts : 124,610
    Windows 11 Pro (x64) 21H2 Build 22000.739
       #2

    Parkeru said:
    I had purchased a brand new Dell laptop with Windows 10 back in August and since that time, I have been dealing with cursor lagging/freezing issues. I have spent countless hours searching for a solution and talking to Dell without any fix. Any ideas?
    look for a newer update for your mouse.....from Dell......if that doesn't work...try running from a command prompt admin SFC /SCANNOW and see if it finds any errors.
      My Computers


  3. Posts : 124,610
    Windows 11 Pro (x64) 21H2 Build 22000.739
       #3

    Also anyone running windows 10 just got updates today from Microsoft.....did you check for new updates yet??
      My Computers


  4. Posts : 7
    Windows 10
    Thread Starter
       #4

    Drivers and software is up to date, doing the scan as we speak.

    *Edit*
    Command prompt did not find any errors.
      My Computer


  5. Posts : 124,610
    Windows 11 Pro (x64) 21H2 Build 22000.739
       #5

    Well then if Windows has no errors....and your mouse drivers are from Dell....and have not been replaced by Microsoft, because MS has a habit of replacing drivers on every update with their own, then I am out of idea's. Did you check for new updates yet?? Assuming you are running Windows 10.
      My Computers


  6. Posts : 7
    Windows 10
    Thread Starter
       #6

    Yeah my laptop is updating, but the problem is progressively getting worse as the cursor only lasts a few seconds before freezing.
      My Computer


  7. Posts : 124,610
    Windows 11 Pro (x64) 21H2 Build 22000.739
       #7

    One other thought.... can you replace this mouse on your laptop...or is it built-in type? If you can replace your mouse, with another one, I would do that, the prices for mice are cheap. Get a Logitech mouse.
      My Computers


  8. Posts : 7
    Windows 10
    Thread Starter
       #8

    I've never had a mouse, it's from the trackpad.
      My Computer


  9. Posts : 124,610
    Windows 11 Pro (x64) 21H2 Build 22000.739
       #9

    Parkeru said:
    I've never had a mouse, it's from the trackpad.
    Well then it could be an internal problem with your laptop. You said its new, so I assume its under warranty ?? Or you could try plugging in a different mouse into a usb port and see if that works. Does sound like something is wrong with your laptop.
      My Computers


  10. Posts : 7
    Windows 10
    Thread Starter
       #10

    OldMike65 said:
    Well then it could be an internal problem with your laptop. You said its new, so I assume its under warranty ?? Or you could try plugging in a different mouse into a usb port and see if that works. Does sound like something is wrong with your laptop.
    The problem with that is this is already my second laptop as the original one I bought had internal problems, so this is the one I got under warranty.
      My Computer


 

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