Windows 10: Problem with cursor Windows 10

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  1. Posts : 28,860
    Windows10Pro 64Bit - Build 14393.1198
       12 Jan 2016 #11

    Parkeru said: View Post
    The problem with that is this is already my second laptop as the original one I bought had internal problems, so this is the one I got under warranty.
    Well Dell should fix this laptop and should not give you a hard time. This is just my opinion, but I would be calling them tomorrow. Explain what is happening to them again....and that you want this issue fixed ASAP. I would also make sure no personal information is left on your laptop if you have to send it to them. This laptop must have a USB port, either use a mouse you might have around, or just buy a cheap one that uses a usb connection. Might cost 15 to 20 bucks. That way you at least will have a mouse that does work, until you have Dell repair your laptop. Soon as you plug in the mouse, Windows should see it and install a driver for the mouse.
      My ComputersSystem Spec

  2.    12 Jan 2016 #12

    I have been in contact with Dell and they are sending me some parts. Any idea on what they would be? If I did get a us but mouse, would the cursor problems go away or would they continue?
      My ComputerSystem Spec


  3. Posts : 28,860
    Windows10Pro 64Bit - Build 14393.1198
       12 Jan 2016 #13

    Parkeru said: View Post
    I have been in contact with Dell and they are sending me some parts. Any idea on what they would be? If I did get a us but mouse, would the cursor problems go away or would they continue?
    That's a good question, but it would tell you if its because of the mouse in your laptop, or something else. If the external mouse does not work......I would be surprised. Maybe you could borrow one from a buddy, just for a test?? Heck I have 4 or 5 mice around my place, because of buying newer models etc. Would be interesting to see just how that 2nd mouse would act thou.
    You can disable your mouse just by clicking on its driver in device manager and choose Disable.....do NOT delete the driver, just disable the driver.....then you can enable it later .....
      My ComputersSystem Spec

  4.    12 Jan 2016 #14

    Okay I will try that and update this thread in a bit. Thanks for the help
      My ComputerSystem Spec


  5. Posts : 28,860
    Windows10Pro 64Bit - Build 14393.1198
       12 Jan 2016 #15

    Parkeru said: View Post
    Okay I will try that and update this thread in a bit. Thanks for the help
    Good luck!!
      My ComputersSystem Spec


 
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