PC Shuts Down Unexpectedly.

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  1. Posts : 4
    Windows 10
       #1

    PC Shuts Down Unexpectedly.


    Lately my PC has been shutting down out of the blue, in about 5 seconds at that. Also, upon turning it back on it starts up real slowly. This generally happens when playing games, however if I'm on the computer that's what I'm doing so not sure if that's a good assumption. No viruses, according to AVG at least. When I look at shutdowns in event viewer it doesn't say much more than it shut down due to error.

    /e I'm running windows 10 on an HP Envy with i7 Processor and 12 gb ram. Also, of 5 Hardware monitoring programs, not a single one will report any 5v or 12v readings for my motherboard. Is my power supply bad, or are none of these compatible enough to test it?
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  2. jds63's Avatar
    Posts : 3,139
    Windows 10 Pro 64 bit
       #2

    Do you receive any blue screen errors when this happens ? If not suggest to check temps and voltage with this free software, can be Power supply issue or temperature issue. Can post a screen capture from this software http://www.cpuid.com/softwares/hwmonitor.html
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  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    Hardware tests


    No, no blue screens or errors shown at all. Here's HWMonitor and HWiNFO64.
    PC Shuts Down Unexpectedly.-hw-tests.png
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  4. jds63's Avatar
    Posts : 3,139
    Windows 10 Pro 64 bit
       #4

    Temps look o.k., swore this program gave all reading from the power supply, but do not see it and is something else i would like to see how they are. Only other way i know of unless i am missing something with HWMonitor is going into the BIOS on your PC and checking Voltage of Power supply. Be concerned for readings of the voltage of the +3v, +5v, +12v. Let me know if you can access it in your BIOS. List them here, just type them out for me here.
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  5. Posts : 4
    Windows 10
    Thread Starter
       #5

    Uh oh.


    Unfortunately, I found no option to check the voltage. According to a few places on google, HP computers don't offer the option. So...not sure where to go from here. No program so far has listed my 12 or 5v stats.
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  6. jds63's Avatar
    Posts : 3,139
    Windows 10 Pro 64 bit
       #6

    solefate said:
    Unfortunately, I found no option to check the voltage. According to a few places on google, HP computers don't offer the option. So...not sure where to go from here. No program so far has listed my 12 or 5v stats.
    Odd for the BIOS not to show this, sure went through it all. Truthfully monitoring software is not really accurate for Power Supply the best would be a Digital Multi Meter or Probe. It would still give me an idea of low voltage and i feel this maybe your issue a bad Power Supply. Hate for you though to go out and buy another unless you know for sure.

    Mention you only use this PC for games, but how does it react when not playing games, does this ever happen ? If only when playing games it happens it can be a overheating issue even though it seems fine when idle in HWMonitor. To prevent damage to CPU the PC will shutdown when CPU reaches it's max temp (TJ Max.).

    Between possible overheating and a bad Power supply the causes i feel it might be right now, but by giving more detail about how it is in general without games.I did notice the temps to be high on the AMD Graphics card from HWMonitor and some system fans running bit high RPM's .

    Take a look in Event Viewer at these 4 areas tell me if find any errors pertaining to this.

    PC Shuts Down Unexpectedly.-untitled.jpg
      My Computer



  7. Posts : 4
    Windows 10
    Thread Starter
       #7

    Looking through all of those in event viewer, I have about 100 errors regarding "This app can't be activated by the Built-in Administrator." Which I have only noticed happening since I went into BIOS to look over the settings. Other than those errors, nothing about shutting down, and zero hardware errors. So far, it has not shut down when idling or just browsing the net. It is either overheating, or not getting quite enough power when my cpus work hard.
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  8. jds63's Avatar
    Posts : 3,139
    Windows 10 Pro 64 bit
       #8

    solefate said:
    Looking through all of those in event viewer, I have about 100 errors regarding "This app can't be activated by the Built-in Administrator." Which I have only noticed happening since I went into BIOS to look over the settings. Other than those errors, nothing about shutting down, and zero hardware errors. So far, it has not shut down when idling or just browsing the net. It is either overheating, or not getting quite enough power when my cpus work hard.
    O.k. originally i did not notice you used a program to post a screen capture called HWInfo32 or 64 by whichever bit your Operating system is. You did not scroll down all the way on HWInfo as it shows your Power Supply voltages +12v, +5v and so on.

    As it seems your issue lies when playing games only. Have you updated your Graphics card drivers ? Is this the original Graphics card you have had ? As said before it can be the Power supply or a heat related issues and even possibly another hardware, the Graphics card or even the Motherboard, RAM or CPU.

    Try running HWINFO again and post screen capture of it showing me the voltage of Power Supply. The other thing you can try is to monitor CPU, GPU and motherboard temps in game to see how they are and if they are causing this issue, you can use this combination of MSI Afterburner and HWInfo.
    This article here explains how to do it http://www.ronwoods.us/2014/03/how-t...s-in-real.html
    Link to Afterburner you will find in the above article.
    In case HWInfo again, http://www.hwinfo.com/download.php

    Let me know temps within a game if able to play long enough to record them.
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  9. Posts : 5
    windows 10
       #9

    sorry to bother, but my laptop randomly goes into some kind of stand by mode. the screen just turns black and it shuts itself down, but if i press the on button it just continues with whatever i was doing, nothing is gone, the weird thing is that it does'nt matter what i am doing. i can be playing games, watching videos, writing in a word document, just watching my screen, doesnt matter. i just don't know what to do anymore, i really don't know anything about computers so i'm kinda scared what is gonna happen
      My Computer


  10. Posts : 1,170
    Windows 10 2004 (19640.1)
       #10

    Riouz said:
    sorry to bother, but my laptop randomly goes into some kind of stand by mode. the screen just turns black and it shuts itself down, but if i press the on button it just continues with whatever i was doing, nothing is gone, the weird thing is that it does'nt matter what i am doing. i can be playing games, watching videos, writing in a word document, just watching my screen, doesnt matter. i just don't know what to do anymore, i really don't know anything about computers so i'm kinda scared what is gonna happen
    You need to tell us more about your system specs, it seems that your laptop overheats and need cleaning.
      My Computers


 

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