locked out of HP notebook


  1. Posts : 66
    Windows 10
       #1

    locked out of HP notebook


    Was just setting up my new HP Pavilion x 2-10-n107a notebook/computer when I finished up locked out.No keys were responding so I clicked on :Other user: and everything worked ok until I came to switch on again and when asked for other user password and name I had not a clue.Help please.
      My Computer

  2. philc43's Avatar
    Posts : 5,037
    64bit Win 10 Pro ver 20H2 Build 19042.985 and W10 Insider Preview Build 21376
       #2

    I presume that leaving the fields blank did not work?
      My Computers


  3. Posts : 66
    Windows 10
    Thread Starter
       #3

    Quite right it failed to work.
      My Computer

  4. philc43's Avatar
    Posts : 5,037
    64bit Win 10 Pro ver 20H2 Build 19042.985 and W10 Insider Preview Build 21376
       #4

    When you are at the login screen there should be a power icon at the lower right of the screen. Click on this and then hold down the shift key and click Restart. This should get you to a screen where you can select troubleshoot and Advanced Options to reset or repair your laptop.
      My Computers


 

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