1. Joined : Aug 2015
    Posts : 66
    Windows 10
       02 Dec 2015 #1

    locked out of HP notebook


    Was just setting up my new HP Pavilion x 2-10-n107a notebook/computer when I finished up locked out.No keys were responding so I clicked on :Other user: and everything worked ok until I came to switch on again and when asked for other user password and name I had not a clue.Help please.
      My System SpecsSystem Spec


  2. Joined : Nov 2015
    Posts : 1,870
    64bit Win 10 Pro ver 1607 Build 14393.693
       02 Dec 2015 #2

    I presume that leaving the fields blank did not work?
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 66
    Windows 10
       02 Dec 2015 #3

    Quite right it failed to work.
      My System SpecsSystem Spec


  4. Joined : Nov 2015
    Posts : 1,870
    64bit Win 10 Pro ver 1607 Build 14393.693
       02 Dec 2015 #4

    When you are at the login screen there should be a power icon at the lower right of the screen. Click on this and then hold down the shift key and click Restart. This should get you to a screen where you can select troubleshoot and Advanced Options to reset or repair your laptop.
      My System SpecsSystem Spec


 


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