Page 1 of 2 12 LastLast
  1.    19 Nov 2015 #1
    Join Date : Aug 2015
    Posts : 56
    Win 10 Pro X64, Win 10 Home X64, Win 7

    Can't create recovery drive


    I'm running Win 10 Version 1211 (build 10586.11) - i.e. the latest build with the latest update.

    I want to create a new recovery drive but when I get to the window that says "Connect a USB Flash Drive" and the process comes to a dead stop.

    -I'm using the same 16GB thumb drive that was previously used to create a Win 8.1 recovery drive so it should be good
    -The thumb drive appears in File Explorer and I can read and write to the drive so the system sees it

    Edit:
    I should also mention...
    -I have attempted this with and without "include system files" checked.
    -I find it interesting that after a thumb drive is inserted, I don't have the icon in my system tray that I would normally select to eject the thumb drive. Nonetheless, I can read and write to the thumb drive. I've inserted the same thumb drives in another computer with Win 10 build 10240 and I get the USB eject icon on my system tray
    Any suggestions?
    Last edited by dsscottage; 19 Nov 2015 at 16:34. Reason: More info
      My ComputerSystem Spec
  2.    19 Nov 2015 #2
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    From an elevated command prompt ("run as administrator" command prompt) type reagentc /info

    Please post results here.
      My ComputerSystem Spec
  3.    19 Nov 2015 #3
    Join Date : Aug 2015
    Posts : 56
    Win 10 Pro X64, Win 10 Home X64, Win 7
    Thread Starter

    Quote Originally Posted by NavyLCDR View Post
    From an elevated command prompt ("run as administrator" command prompt) type reagentc /info

    Please post results here.
    Here are the results:
    Code:
    Microsoft Windows [Version 10.0.10586]
    (c) 2015 Microsoft Corporation. All rights reserved.
    
    
    C:\WINDOWS\system32>reagentc/info
    Windows Recovery Environment (Windows RE) and system reset configuration
    Information:
    
    
        Windows RE status:         Enabled
        Windows RE location:       \\?\GLOBALROOT\device\harddisk0\partition7\Recovery\WindowsRE
        Boot Configuration Data (BCD) identifier: 2c156fe0-5b26-11e2-90a9-bcf1b5e7dcb1
        Recovery image location:   \\?\GLOBALROOT\device\harddisk0\partition7\RecoveryImage
        Recovery image index:      2
        Custom image location:
        Custom image index:        0
    
    
    REAGENTC.EXE: Operation Successful.
    
    
    
    
    C:\WINDOWS\system32>
      My ComputerSystem Spec
  4.    19 Nov 2015 #4
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    K. That all looks good, so it doesn't appear to be a problem with sources. Does your computer have both USB 2.0 and USB 3.0 slots? I seem to have less trouble doing stuff like this using the USB 2.0 slots. I would unplug the flash drive. Restart the computer by clicking on the power icon and selecting restart. Let it all start back up, try again with the flash drive plugged into a USB 2.0 slot, if you have a choice.
      My ComputerSystem Spec
  5.    19 Nov 2015 #5
    Join Date : Aug 2015
    Posts : 56
    Win 10 Pro X64, Win 10 Home X64, Win 7
    Thread Starter

    Quote Originally Posted by NavyLCDR View Post
    K. That all looks good, so it doesn't appear to be a problem with sources. Does your computer have both USB 2.0 and USB 3.0 slots? I seem to have less trouble doing stuff like this using the USB 2.0 slots. I would unplug the flash drive. Restart the computer by clicking on the power icon and selecting restart. Let it all start back up, try again with the flash drive plugged into a USB 2.0 slot, if you have a choice.
    I have 2 USB2 and 1 USB3 ports. I have been using the USB2 ports because my mouse is plugged into the USB3 port (convenience of location).

    I tried the USB3 port and the recovery drive is being created as I type.

    Also interesting....
    As per the edit in my original post, the "eject USB" icon doesn't appear when a thumb drive is plugged into one of the USB2 ports but it does appear when plugged into the USB3 port. The remove USB icon appeared for both ports before the update to Win 10 Version 1211 (build 10586.11). The update screwed up the driver for my VIA HD Audio chip )I fixed it.) I wonder if the USB2 driver is also screwed up.
      My ComputerSystem Spec
  6.    19 Nov 2015 #6
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    You might want to try this:
    Solved USB Port Oddities - Windows 10 Forums
      My ComputerSystem Spec
  7.    19 Nov 2015 #7
    Join Date : Aug 2015
    Posts : 56
    Win 10 Pro X64, Win 10 Home X64, Win 7
    Thread Starter

    Quote Originally Posted by NavyLCDR View Post
    Just to make sure that I understand and don't screw up, here is a screen shot of my USB devices in Device Manager:

    From the suggestion in the link you provided, I should replace 3rd and 4th driver listed but not the 5th because it is the USB 3.0 driver.
    I should also delete the second and third last USB Root Hubs but not the last one (xHCI)

    Do I understand correctly?

    BTW, I also have exactly the same drivers on my Win 10 build 10240 desktop and the USB 2.0 & 3.0 devices work as expected.
    Attached Thumbnails Attached Thumbnails usb.jpg  
      My ComputerSystem Spec
  8.    19 Nov 2015 #8
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    Quote Originally Posted by dsscottage View Post
    Just to make sure that I understand and don't screw up, here is a screen shot of my USB devices in Device Manager:

    From the suggestion in the link you provided, I should replace 3rd and 4th driver listed but not the 5th because it is the USB 3.0 driver.
    I should also delete the second and third last USB Root Hubs but not the last one (xHCI)

    Do I understand correctly?
    That's the way I read it!
      My ComputerSystem Spec
  9.    23 Nov 2015 #9
    Join Date : Aug 2015
    Posts : 56
    Win 10 Pro X64, Win 10 Home X64, Win 7
    Thread Starter

    I changed the drivers as recommended in the post:
    Solved USB Port Oddities - Windows 10 Forums

    It didn't improve anything.

    Since this is really seems to be a USB issue rather than a recovery drive issue, I have started a new thread at:
    No after Win 10 update - Windows 10 Forums
      My ComputerSystem Spec
  10.    23 Nov 2015 #10
    Join Date : Nov 2015
    Egypt
    Posts : 48
    windows 10 pro X64

    Quote Originally Posted by dsscottage View Post
    I'm running Win 10 Version 1211 (build 10586.11) - i.e. the latest build with the latest update.

    I want to create a new recovery drive but when I get to the window that says "Connect a USB Flash Drive" and the process comes to a dead stop.

    -I'm using the same 16GB thumb drive that was previously used to create a Win 8.1 recovery drive so it should be good
    -The thumb drive appears in File Explorer and I can read and write to the drive so the system sees it

    Edit:
    I should also mention...
    -I have attempted this with and without "include system files" checked.
    -I find it interesting that after a thumb drive is inserted, I don't have the icon in my system tray that I would normally select to eject the thumb drive. Nonetheless, I can read and write to the thumb drive. I've inserted the same thumb drives in another computer with Win 10 build 10240 and I get the USB eject icon on my system tray
    Any suggestions?

    First of all make sure that there is no iso files mounted virtually, meaning eject all virtual drives then try again, it should work.

    wish you luck
      My ComputerSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Performance & Maintenance Create Recovery Drive in Windows 10
How to Create a Bootable USB Recovery Drive in Windows 10 If you run into problems with your PC, a USB recovery drive can help you troubleshoot and fix those problems, even if Windows won't start. A recovery drive is a USB version of a...
Tutorials
Solved I cannot create the recovery drive.
Having recently upgraded to Windows 10 from Windows 7 I have tried to create a recovery drive to go on a USB flash drive. All I get, however, is the message " We can't create the recovery drive. A problem occurred while creating the recovery...
General Support
Can't create Recovery Drive
Win 10 is running fine, but I wanted to create a Recovery Drive just in case. In the search bar I typed "RecoveryDrive.exe" and pressed enter. UAC popped up and I replied. The first recovery screen popped up. I accepted defaults on screen and...
Performance & Maintenance
Ms you are going BONKERS -- Can't create recovery drive !!!!!!!
Hi there what sort of B/S is this -- surely a product this near to RTM (build 10240) should have an option to create a RECOVERY drive. I'd just LOVE to lock some of those I.T managers into a room with no Restrooms (WC's / bogs etc) with some...
Installation and Upgrade
What does Create a Recovery Drive do?
Hi I'm not sure from the description what the create a recovery drive option does. Does this make a bootable repair disk, or USB drive, and does it include the files to restore Windows on it or just a disk that lets you access Windows...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 23:51.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums