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  1.    18 Nov 2015 #1
    Join Date : Oct 2014
    Posts : 49
    Windows 10 Pro 64 bit

    Start Menu and Cortana Problems again!!!!


    Hello Again Guys,

    I love Windows 10 but for me it's been the most unreliable O/S I've used and I go back to Windows 95 days. Microsoft took away the start menu we all loved in Windows 8, after 2 years we finally get it back but boy is it buggy.

    Basically I have had start menu problems in the past but to cut a long story short I restored my PC back to a weekly image I do with True Image and the problem did not return, I installed Threshold 2 last Saturday and my PC ran fine, I used it last night without changing anything or getting any problems but I switched it on today and the first thing I notice is that some of the icons in the system tray which I set to be shown were hidden, I corrected that straight away.

    Then I clicked on my windows icon to access the start menu and it's now not showing also Cortana does not work, apart from that the PC is normal. I can open the Calculator and Edge modern apps as I have the shortcuts on the desktop.

    I have run SFC/ SCANNOW in safe mode and in normal mode and it tells me I have errors but they can not be fixed.

    I'm so fed up with it now, unless I can find a fix I'm just going to live with it, I can access my start menu folders from file explorer and most of my most used programs have short cuts on the desktop.

    Anyone else having similar problems and know of a fix?

    Thanks

    Tony
      My ComputerSystem Spec
  2.    18 Nov 2015 #2
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Just to mention from the beginning Start menu in Windows 10 is better then Windows 8 which might be confusing with Windows 7 which is start menu most liked.

    Did you try running this at Admin Command Prompt, copy and paste it in then press enter, let it finish
    Dism /Online /Cleanup-Image /RestoreHealth

    Same command prompt run sfc again
    sfc /scannow

    reboot after, let us know what happens from the commands.
      My ComputerSystem Spec
  3.    18 Nov 2015 #3
    Join Date : Oct 2014
    Posts : 49
    Windows 10 Pro 64 bit
    Thread Starter

    Ok I will try that thank you. Just an update I opened another account on this PC and the start menu and Cortana work on the other account so it's the dreading account corruption which I have been reading about, last time I had a similar problem nothing would fix it, not even an inplace reinstall the only way I could get it back was to roll the pc back a week.

    I difference between last time and this time was last time opening any settings menu or file explorer would take ages.

    Thanks

    Tony
      My ComputerSystem Spec
  4.    18 Nov 2015 #4
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Slow PC is another can be related to other causes or issues. User Account reasons i am not familiar why this would solve it.
    Were you updated to the new build 10586 yet ? Was through windows update.
      My ComputerSystem Spec
  5.    18 Nov 2015 #5
    Join Date : Oct 2014
    Posts : 49
    Windows 10 Pro 64 bit
    Thread Starter

    Yes I updated to 10586.3 via windows update, all was ok from Saturday to today :-(

    Quote Originally Posted by jds63 View Post
    Slow PC is another can be related to other causes or issues. User Account reasons i am not familiar why this would solve it.
    Were you updated to the new build 10586 yet ? Was through windows update.
      My ComputerSystem Spec
  6.    18 Nov 2015 #6
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Quote Originally Posted by tonymarcus View Post
    Yes I updated to 10586.3 via windows update, all was ok from Saturday to today :-(
    Try command prompt commands and first see how it goes under that account.
      My ComputerSystem Spec
  7.    18 Nov 2015 #7
    Join Date : Oct 2014
    Posts : 49
    Windows 10 Pro 64 bit
    Thread Starter

    Yep just doing that now

    Quote Originally Posted by jds63 View Post
    Try command prompt commands and first see how it goes under that account.
      My ComputerSystem Spec
  8.    18 Nov 2015 #8
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Quote Originally Posted by tonymarcus View Post
    Yep just doing that now
    Alright let me know outcome and if get any errors from the DISM command as SFC did not fix files.
      My ComputerSystem Spec
  9.    18 Nov 2015 #9
    Join Date : Oct 2014
    Posts : 49
    Windows 10 Pro 64 bit
    Thread Starter

    The DISM ends with the following errors:-

    Microsoft Windows [Version 10.0.10586]
    (c) 2016 Microsoft Corporation. All rights reserved.
    C:\WINDOWS\system32>sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.
    C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth
    Deployment Image Servicing and Management tool
    Version: 10.0.10586.0
    Image Version: 10.0.10586.0
    [==========================100.0%==========================]
    Error: 0x800f081f
    The source files could not be found.
    Use the "Source" option to specify the location of the files that are required t
    o restore the feature. For more information on specifying a source location, see
    http://go.microsoft.com/fwlink/?LinkId=243077.
    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
    C:\WINDOWS\system32>


    Quote Originally Posted by jds63 View Post
    Alright let me know outcome and if get any errors from the DISM command as SFC did not fix files.
      My ComputerSystem Spec
  10.    18 Nov 2015 #10
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    I had same problem after doing a clean install of the new build 10586.3.
    Suggest you download the correct ISO here http://www.microsoft.com/en-us/software-download/techbench


    After the download completes, right click the ISO and select Mount. In explorer whatever the drive number of the mounted ISO is use this command in Admin Command Prompt change the X to the mounted drive letter.

    DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:X:\Sources\Install.wim:1 /LimitAccess

    If this is successful rerun this command at same open prompt

    Dism /Online /Cleanup-Image /RestoreHealth

    Then same command prompt run sfc again
    sfc /scannow

    Can reboot after, but let us know if can not fix remains.
      My ComputerSystem Spec

 
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