New
#1
Spinning Wheel, 100% CPU, Blinking Windows
I'm posting this on mobile out of sheer desperation. I have no idea what my computer is doing or why. Without further ado, here's what's up.
COMPUTER DETAILS:
HP ENVY dv6
AMD A4-4300M APU with RADEON HD 2.50GHz
4GB RAM
WINDOWS 10 (64 bit) / upgraded from Windows 8
PROBLEM DESCRIPTION:
When I boot up my HP ENVY dv6 laptop, everything works fine until I log in. Once the desktop pulls up and loads the spinning "thinking" wheel never goes away. In addition to the wheel constantly spinning and acting like it's loading something, if I pull up a window, the outside of the window blinks as if I'm repeatitivly clicking outside the window and then back on the window. This never ends. In addition to all of this, I cannot scroll. When I attempt to scroll the computer won't stay, just keeps snapping back to where I begin my scrolling from.
In addition to all of this, when I opened my task manager to see what was running in there, I saw that my CPU was constantly running between 90% and 100% without me doing anything.
REPAIR ATTEMPTS:
1.) I've tried running CCLEANER to assist in clean up. I run CCLEANER whenever I finish using my computer for the day to keep everything working. I cleaned both, the registry and the other junk.
RESULT: no change
2.) I've downloaded a program called malware bytes anti malware , ran it numerous times and it found a bunch of files and deleted them. The results were:
- PUP.Optional.TidyNetwork
- PUP.Optional.MindSpark
- PUP.Optional.FindWide
- PUP.Optional.Freshy
- PUP.Optional.TNT
- PUP.Optional.WinYahoo
- PUP.Optional.FindWideTB
- Trojan.FakeDoc
There were multiples of each of the PUP files, at least 5 or 6 of each. There were 2 of the Trojan ones.
RESULT: no change
3.) scanned with MCAFFEE... Found a few threats and removed them.
RESULT: no change
4.) I've ran a defrag, 4 times.
RESULT: no change
5.) I removed every program that I didn't NEED. I have a total of 12 programs downloaded on the computer now such as:
- iTunes
- VLC Player
- DIVX
- Spotify
- CCLEANER
- Malwarebytes
- Utorrent
- Wondershare video editor
- QuickTime
- Winzip
- cyberlink media suite (bloat ware that came with the computer)
That's all I have on my computer at the moment besides very few files in the documents, music, movies and photos sections. I have not had the chance to browse around to see if there has been a related thread with a solved status so I apologize if it's already been solved. But if someone could give me some information it would be great. Also, I can provide screenshots upon request.
Also, I have minimized my start up to about 5 programs. Which are as follows:
- HP CoolSense
- HP message service
- IDT PC AUDIO
- QuickTime Task
- Synaptics touchpad
*if anyone could tell me what those files could be that malware bytes found and what their possible purpose would be that would help too, I'm curious.