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  1.    03 Nov 2015 #1
    Join Date : Sep 2015
    Posts : 267
    Windows 10 Home

    Laptop keeps freezing and no responce


    My laptop keeps freezing and nothing responds. I start task manager and nothing is running it reports! I can't even power off except fordoing ctrl alt delete and restart it. It's becoming an everyday occurrence. I am thinking in going back to windows 7. I wish Microsoft would have used 7 as a model to make another OS. In my opinion 7 is the best OS that Windows has made since XP. Is there anything I can do before I do a full reinstall? I am going to ask a stupid question but was once told there's no such thing. Can I use an Acronis image of my old c drive on my old laptop? I think it's a definite no, but I won't know until I ask. Thank you in advance.
      My ComputerSystem Spec
  2.    03 Nov 2015 #2
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,564
    Windows 10 x64 Home Version(1709) Build16299.98

    Hi have you tried the HP site for the latest BIOS update and drivers.
    When mine kept freezing before upgrading to windows 10 I found out the BIOS needed updating.
    Also several drivers where out of date
    Once done it was running a lot better
    Have you run sfc /scannow as that fixes a lot of problems.
    Notice the space between the c and /
    Run that and see if you can then shut down normally, by right clicking the windows sign down in the left hand corner
      My ComputerSystem Spec
  3.    03 Nov 2015 #3
    Join Date : Sep 2015
    Posts : 267
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    Hi have you tried the HP site for the latest BIOS update and drivers.
    When mine kept freezing before upgrading to windows 10 I found out the BIOS needed updating.
    Also several drivers where out of date
    Once done it was running a lot better
    Have you run sfc /scannow as that fixes a lot of problems.
    Notice the space between the c and /
    Run that and see if you can then shut down normally, by right clicking the windows sign down in the left hand corner
    Yes I run that once a month. The Bios has been updated twice. Which I find unusual as my Dell 1545 inspiron never updated the Bios once. Going to run scan now thanks.

    Ran scan found nothing. Ran HP assistant just to be sure no updates available. I haven't a clue what's up. Device manager saying nothing is running is the only time I have seen that in my life and not just once twice!
    Last edited by hollyoaks777; 03 Nov 2015 at 11:01.
      My ComputerSystem Spec
  4.    03 Nov 2015 #4
    Join Date : Nov 2015
    Posts : 4,890
    windows 10 Home threshold2

    In stead of going back to Win 7, try running the Reset option.
    Left click at Start button > left side, click Settings > click Update & Recovery > left side, click Recovery > right side, under Reset this PC, click Get Started.

    See if that can fix your issue.
      My ComputerSystem Spec
  5.    03 Nov 2015 #5
    Join Date : Sep 2015
    Posts : 267
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by billy268 View Post
    In stead of going back to Win 7, try running the Reset option.
    Left click at Start button > left side, click Settings > click Update & Recovery > left side, click Recovery > right side, under Reset this PC, click Get Started.

    See if that can fix your issue.
    Will this wipe everything off my computer?
      My ComputerSystem Spec
  6.    03 Nov 2015 #6
    Join Date : Nov 2015
    Posts : 4,890
    windows 10 Home threshold2

    Quote Originally Posted by hollyoaks777 View Post
    Will this wipe everything off my computer?
    You can keep your files.

    Click image for larger version. 

Name:	Reset this PC #2.jpg 
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      My ComputerSystem Spec
  7.    03 Nov 2015 #7
    Join Date : Sep 2015
    Posts : 267
    Windows 10 Home
    Thread Starter

    Just going to leave it. To much to do for it to happen again. If it happens again going back to 7 professional at least I can rely on that system. Thank you for your help.
      My ComputerSystem Spec
  8.    03 Nov 2015 #8
    Join Date : Nov 2015
    Posts : 4,890
    windows 10 Home threshold2

    Quote Originally Posted by hollyoaks777 View Post
    Just going to leave it. To much to do for it to happen again. If it happens again going back to 7 professional at least I can rely on that system. Thank you for your help.
    OK. If the suggestion is a bit too drastic, perhaps try something that belongs to troubleshooting arsenal.
    Run a system file check to look for corrupted files. It will try to do repair if any found.

    Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......
    sfc /scannow

    > press Enter.
    It will take quite sometime.
    When finished, it will give you one of the 3 reports...............(paraphrasing)
    1. No integrity violation.
    2. Found corrupt files and repair successful.
    3. Found corrupt files but unable to repair.

    If the report is #1, your solution lies elsewhere.
    If the report is #2, check if your problems have been resolved.
    If the report is #3, use this method................
    In the same Command Prompt (Admin) window, copy and paste this command...........

    dism /online /cleanup-image /restorehealth

    >press Enter.
    Again it will take some time.
    When finished, it will give you a report.
      My ComputerSystem Spec
  9.    03 Nov 2015 #9
    Join Date : Sep 2015
    Posts : 267
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by billy268 View Post
    OK. If the suggestion is a bit too drastic, perhaps try something that belongs to troubleshooting arsenal.
    Run a system file check to look for corrupted files. It will try to do repair if any found.

    Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......
    sfc /scannow

    > press Enter.
    It will take quite sometime.
    When finished, it will give you one of the 3 reports...............(paraphrasing)
    1. No integrity violation.
    2. Found corrupt files and repair successful.
    3. Found corrupt files but unable to repair.

    If the report is #1, your solution lies elsewhere.
    If the report is #2, check if your problems have been resolved.
    If the report is #3, use this method................
    In the same Command Prompt (Admin) windows, copy and paste this command...........

    dism /online /cleanup-image /restorehealth

    >press Enter.
    Again it will take some time.
    When finished, it will give you a report.
    OK thank you mate going to take that option. I was once told you should never flash Bios unless you really know what you are doing. But he also said there is no need at all to flash bios. Is this true? waiting on restore health it's at 20% just now.
    Last edited by hollyoaks777; 03 Nov 2015 at 12:21.
      My ComputerSystem Spec
  10.    03 Nov 2015 #10
    Join Date : Nov 2015
    Posts : 4,890
    windows 10 Home threshold2

    Quote Originally Posted by hollyoaks777 View Post
    I was once told you should never flash Bios unless you really know what you are doing. But he also said there is no need at all to flash bios. Is this true? .
    I can't answer question which I have no personal experience on.
    Sorry.
      My ComputerSystem Spec

 
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