Explorer.exe crashing alot

AMDMan2016 · 06 May 2019

Hello All

Just recently started using Windows Defender/Windows Security in 1809, decided today to clean up Music folder, for some reason though in middle of working on cleaning up some empty folders, explorer.exe crashes and restarts. Then i have to remember where i was

Any ideas why this is happening? is it related to left over Avast stuff that i though i got fully rid of? Should i do a system reset soon of my Intel I7 Desktop?

EyeInTheSky · 06 May 2019

Could you please click on the "view technical details" of the explorer.exe crash reported in the Reliability History monitor and paste those into the thread.

Also, I noticed you're using "Pro" version, so I have to ask if you modified the start layout using the Group Policy" editor?

AMDMan2016 · 06 May 2019

Nothing Modified with Start layout using Group policy

Here is the Technical Details

Faulting application name: explorer.exe, version: 10.0.17763.348, time stamp: 0x03d46193
Faulting module name: SHELL32.dll, version: 10.0.17763.348, time stamp: 0x6a056922
Exception code: 0xc0000005
Fault offset: 0x00000000005374d9
Faulting process id: 0x2c88
Faulting application start time: 0x01d503b38a3ec228
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\System32\SHELL32.dll
Report Id: f312f267-a3ad-4423-a2f7-25060719fa9f
Faulting package full name:
Faulting package-relative application ID:

Latest Drivers that I can find installed for system, Nvidia drivers latest, this been going once or twice a day of explorer crashes for a week at least now

EyeInTheSky · 06 May 2019

Your Exception Error Code 0xc0000005 is outlined here:

Exception Error Code 0xc0000005 Fixed on Windows 7 & 10

Possible causes are outlined in the link provided. You also hinted that it may be left over Avast files but the linked article suggests many other causes of the broad error exception code 0xc0000005.

AMDMan2016 · 06 May 2019

Ok reads that over, runs sfc /scannow later on here, Checks memory later on with memtest86 (once find a flash drive to put it on), and run full virus scan to make sure clean fully, Just switched back to Defender recently, i probably switch Antivirus programs way too much, will just pick 1 and stick with that one

EyeInTheSky · 06 May 2019

AMDMan2016 said:

Ok reads that over, runs sfc /scannow later on here, Checks memory later on with memtest86 (once find a flash drive to put it on), and run full virus scan to make sure clean fully, Just switched back to Defender recently, i probably switch Antivirus programs way too much, will just pick 1 and stick with that one

Those are all very good ideas and were my next suggestions because I think you had a conflicting resource problem with possibly having two antivirus programs concurrently running or their is a hardware conflict of some sort.

AMDMan2016 · 06 May 2019

Yeah well i uninstalled Avast Free via Add/Remove, ran it's removal tool in safe mode, deleted folders manuallly all i could find... oh well clean install planned whenever 1903 Releases, then will decide on Antivirus program for sure then, meanwhile checks everything out with sfc/scannow, and memtest86, and if those pass fine, then look at other things and go from there

Doing full virus scan now with Defender, will check with Malwarebytes Free later on as well, maybe even Eset online scan--i'll make sure it's really clean virus/malware wise

EyeInTheSky · 06 May 2019

I would be interested to know what caused Explorer to crash with that particular exception code in your case; so looking forward to what you find out.

AMDMan2016 · 06 May 2019

Will Post results, and further info if i get any, or if all the scans clean, then i'll scratch my head more lol, but will still post update whatever it is when, when all is said and done

EyeInTheSky · 06 May 2019

AMDMan2016 said:

Will Post results, and further info if i get any, or if all the scans clean, then i'll scratch my head more lol, but will still post update whatever it is when, when all is said and done

Yeah, hopefully it is something simple that a Malware program can catch and prevent the bugger from crashing Explorer.