Windows 10: System become very unstable, freezes, no BSOD?

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  1. Posts : 27
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       05 Oct 2015 #11

    Now, after I fixed the bootmenu, I entered in safemode
    runned sfc/scannow
    "Windows Resource Protection did not find any integrity violations."

    boot in memtest, pass, no errors.

    System is more stable that it was, but it is still unstable after I start some program that requires more memory and
    system recources.
    I just got black screen.

    This is message I got:
    Faulting application name: SearchUI.exe, version: 10.0.10240.16431, time stamp: 0x55c9bba1
    Faulting module name: CortanaApi.dll, version: 0.0.0.0, time stamp: 0x55bebfac
    Exception code: 0x80000003
    Fault offset: 0x0000000000151c23
    Faulting process id: 0x728
    Faulting application start time: 0x01d0ff88fa9ad671
    Faulting application path: C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
    Faulting module path: C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dll
    Report Id: 19e12d53-06f4-470b-9ab4-7649b53e4adb
    Faulting package full name: Microsoft.Windows.Cortana_1.4.8.176_neutral_neutral_cw5n1h2txyewy
    Faulting package-relative application ID: CortanaUI


    I dont need this Cortana, (if that is the cause of crash?) can I turnoff?

    Dont know where else to look? What else could be the cause?
    Where exactly in Event viewer should I look for this last crash?
      My ComputerSystem Spec


  2. Posts : 12,302
    Windows 10 Pro
       05 Oct 2015 #12

    With your last uploaded cbs.log file the corruption was repaired.

    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD

    In Event viewer either Application or System, but I am not sure which of the 2.

    Cortana - turn off / on - Windows 10 Help Forums
      My ComputersSystem Spec


  3. Posts : 27
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       05 Oct 2015 #13

    Thanks, I checked Cortana settings and all were allready turned off.
      My ComputerSystem Spec


  4. Posts : 12,302
    Windows 10 Pro
       05 Oct 2015 #14

    Please check your hard, just to rule them out as a possible cause.
    If you are using an SSD, please only run chkdsk.



    System become very unstable, freezes, no BSOD? Diagnostics Test System become very unstable, freezes, no BSOD?
     HDD & SSD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk Disk Check - Windows 7 Help Forums
      My ComputersSystem Spec


  5. Posts : 27
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       05 Oct 2015 #15

    It is without errors:
    "Windows has scanned the file system and found no problems.
    No further action is required."
      My ComputerSystem Spec


  6. Posts : 12,302
    Windows 10 Pro
       05 Oct 2015 #16

    Although this is not the right section, please run the tool from the BSOD Posting Instructions and upload the zip file.
    I would like to see what is happening in the background with your system.

    With the background I mean stuff you cannot find properly with only taskmanager.
      My ComputersSystem Spec


  7. Posts : 27
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       05 Oct 2015 #17

    Excuse me for asking, does these log and dump files contain some privacy information?
      My ComputerSystem Spec


  8. Posts : 12,302
    Windows 10 Pro
       05 Oct 2015 #18

    Acronis said: View Post
    Excuse me for asking, does these log and dump files contain some privacy information?
    The files contain only system information.
    The pc name is included in some files as it is bounded to the system, but further no privacy information that I have ever seen.
    You can always remove the uploaded files whenever you want.

    EDIT: as described in the begin of the instructions
    Note   Note
    It will not contain any personal or sensitive information about you or your data.
      My ComputersSystem Spec


  9. Posts : 27
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       06 Oct 2015 #19

    Thanks for help, but since I am not the only user I dont have permission to share that files. I think I will have to do reinstall of windows anyway.
      My ComputerSystem Spec


  10. Posts : 12,302
    Windows 10 Pro
       06 Oct 2015 #20

    Please make screenshots of the installed apps.
      My ComputersSystem Spec


 
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