Windows 10 will not sleep.

Greflin said:

I have two pc's that are nearly identical. They are both on windows 10 64bit. Initially one would sleep and one would not go to sleep. Pc a would sleep just fine. At 15 mins it shut off the screen and then went to sleep. PC b would stay awake. I made sure the network cards weren't set to wake the pcs. The only devices that are set to wake the pc's are the mice and keyboards and under windows 7 they have no issues. I disabled allowing them to wake the computers, no dice.

The only difference between the computers was the one that would not sleep had a Microsoft account attached to the windows accounts. This week I installed a program from the Microsoft store and it attached an account to pc a and now it will not go to sleep. I tested and removed the account, and sure enough my computers would go to sleep. But every time I log into the program it re-adds the windows account to the computer. On computer A I can get away with deleting the account and just not using the program. On computer B My kids and wife use about 5 apps that add the account after deleting it. I tested everything they use.

Has anyone else had this issue? Or can anyone out there think of a solution that can let my computers go to sleep, and have a Microsoft account attached to the windows accounts? Thanks lots.

Hi Greflin and welcome to TenForums.

That is definitely odd. I have my MS account on this computer, and it has no problem sleeping, so I haven't noticed the problem you're having. If you've not changed the USB sleep/power settings or network adapter sleep/power settings in Device Manager, the only other thing I can think of is, you might try is turning off Fast Startup to see if that makes a difference after a few shutdowns/startups (not restarts). Also, does the computer sleep if you "log out" of the user account?

You might want to use the feedback app to report this to MS.

Greflin said:

I turned off fast startup. The network adapters(wired and wireless) are both disabled to not wake the pc. If I log out it will sit at the login screen and stay there without sleeping. My next step is to contact microsoft directly I was just trying to see if anyone else out there had any ideas. Thanks.

Yes, sorry I couldn't be of more help. Yours is the first of which I've heard.

If you do come up with a solution, please be sure to come back here and let us know. :)