Windows 10: Cannot Create Recovery Disk - USB

  1.    15 Sep 2015 #1

    Cannot Create Recovery Disk - USB


    I have just bought a new Inspiron 15 5000 Dell with Windows 10 and cannot create a recovery drive. Do you know how I can fix this?
      My ComputerSystem Spec

  2.    15 Sep 2015 #2

    can not create recovery disk error on Inspiron 15 5000 with Windows 10 - Windows 10 - Software Operating Systems - Dell Community


    I would suggest getting a 32gb flash drive and formatting with NTFS before attempting the recovery creation process. Then make sure the computer actually boots from it if it works.

    Then call Dell.
      My ComputerSystem Spec


  3. Posts : 1,178
    Windows 10 Home
       15 Sep 2015 #3

    Are you trying to create a Windows recovery drive or are you actually trying to make factory recovery media using Dell Backup and Restore?

    There are potential issues with DBAR on WIndows 10 that may impact you depending on when your system was loaded and shipped, which version of DBAR it had preinstalled, and whether and how you may have updated DBAR.

    Whether you're struggling with DBAR or Windows built-in recovery media creation, a generally good place to go for Dell specific info in this area (independent of Dell boilerplate) is Philip Yip's website: http://dellwindowsreinstallationguid...e-of-contents/ It took me some time to get used to his style of laying things out and you may want to start with the Menu button at upper right of the linked page.
      My ComputerSystem Spec


  4. Posts : 3,217
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       15 Sep 2015 #4

    NavyLCDR said: View Post
    can not create recovery disk error on Inspiron 15 5000 with Windows 10 - Windows 10 - Software Operating Systems - Dell Community


    I would suggest getting a 32gb flash drive and formatting with NTFS before attempting the recovery creation process. Then make sure the computer actually boots from it if it works.

    Then call Dell.
    Not having a 32GB Thumb drive on hand I tried it with a 64GB model and found that it Win10 reformatted a 32GB partition as FAT32, couldn't even get Disk Management to create a partition or format the remaining 32GB as the commands were grayed out/not available. I had to use GPARTED to clean things up. Got a few 32GB Thumb drives a couple of days later and things were then good. Caveat? with prices the way they are, even though a 16GB MAY work I'd just go with the 32GB. As the warning says, any data on the drive will be deleted.
      My ComputerSystem Spec

  5.    15 Sep 2015 #5

    Berton said: View Post
    Not having a 32GB Thumb drive on hand I tried it with a 64GB model and found that it Win10 reformatted a 32GB partition as FAT32.
    I believe FAT32 is required for the USB to be bootable on a UEFI setup.

    In general I've had problems with the Windows feature to Create a Recovery Drive. Sometimes it works, sometimes it doesn't, and I haven't figured out the pattern for when it works and when it doesn't.

    NavyLCDR said: View Post
    Then call Dell.
    This has got to be the advice when you buy something and it doesn't work - take it back to whoever sold it to you.
    However I wouldn't be surprised if Dell say it's a Windows 10 bug and they need Microsoft to fix it.
      My ComputerSystem Spec


  6. Posts : 705
    Windows 10 Pro x64
       15 Sep 2015 #6

    DavidY said: View Post
    ...I wouldn't be surprised if Dell say it's a Windows 10 bug and they need Microsoft to fix it.
    And Microsoft will quite rightly say it is down to Dell.

    Whether or not it is an MS bug, it is Dell's contractual duty to provide full support for both the oem device and the Windows pre-installed license. If they cannot solve the problem then they should take it up with MS on behalf of the end-user.

    Sadly, I do of course accept that the above is a million miles from experience faced by most end-users. And it is definitely not Dell-specific either.
      My ComputerSystem Spec

  7.    15 Sep 2015 #7

    DavidY said: View Post
    I believe FAT32 is required for the USB to be bootable on a UEFI setup.
    And that was the basis for my statement, "Then make sure the computer actually boots from it if it works." The thread I linked to had hints in it that the problem is that there is a file, probably install.wim that is larger than the 4gb file size limit imposed by FAT32 and that is why it fails.
      My ComputerSystem Spec


 

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