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Help with win repair install Dell
The desk top is not mine but my inlaws - I will be visiting soon.
Its a Dell inspiron 3470 8gb Ram PC .
They do not know what they did to it but each time they try to use it if hangs on the login window, with the balls constantly circling when they click the box to log in.
I went through all the dell checks via f12 and nothing was found to be wrong so I used the Dell support assist OS Recovery and chose reset and update with copy data backup. After it finished when try to log in they get a message saying unable to log in as internet is needed and they are not connected.
Google tells me it could be because the reinstall does not include the wifi drivers - only wired drivers -- is that right. ?
Thank You.
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One more thing, that when I was at the dell reset and update with copy data backup diolog screen I had a choice of "select OS to install" and I could choose either win 10 or win 11 - does that mean their machine had been updated to win 11. And could it of been that win 10 to 11 update that has caused their hanging issues.
Is there a clue to what OS it was because the default screen wallpaper before the reinstall was the pyramids and the sphinx