issue pc freeze often

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  1. Posts : 8
    windows 10
       #1

    issue pc freeze often


    hello
    i have few users with issue with pc that freeze for 30 sec very often when they switch app in the task bar
    OS is windows 10
    i ran sfc it found some corruption i reboot but still have issues
    i update all drivers / bios , ran memory check , cleanup temp files
    still have issue on random basis.

    Very unpleasant
    not sure what could be the issue
    i know the pc was coming from an image (they do that ) when i start this job not sure if i come from there.
    they want to save time.

    what else i can check ?
    Thanks
      My Computer


  2. Posts : 5,270
    Windows 11 Pro 64-bit
       #2

    In this guide, you will learn the steps to perform a clean boot on Windows 11 and Windows 10 to help you troubleshoot and determine conflicts in your setup.
      My Computer


  3. Posts : 8
    windows 10
    Thread Starter
       #3

    Thanks
    but i will have to re enable it one by one to see the problem is it freeze random and for 30 sec i check event logs there is not really something at the time it freeze in system or app event logs
      My Computer


  4. Posts : 6,195
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #4

    Please edit your profile with ALL your hardware specs. It will help us to help you
    System Specs - Fill in at Ten Forums

    Open a CMD window as administrator and type:
    chkdsk c: /f
    It will say your disk is in use and ask if you want to schedule to next start = yes
    Restart
    Pay attention on the results, specially bad blocks, bad clusters, bad sectors etc

    Back to Windows, open a CMD window as administrator and type:
    sfc /scannow

    If it finds any corrupted files, fixing or not, reboot and run again

    Then run
    Dism /Online /Cleanup-Image /ScanHealth
    and
    Dism /Online /Cleanup-Image /RestoreHealth

    Check disk log Read Chkdsk Log in Event Viewer
      My Computers


  5. Posts : 8
    windows 10
    Thread Starter
       #5

    hello
    for info its a ssd
    Thanks
      My Computer


  6. Posts : 6,195
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #6

    kerm007 said:
    hello
    for info its a ssd
    Thanks
    Thanks.
    The instructions I gave you are also for SSDs.
    Please edit your profile with ALL your hardware specs. It will help us to help you
      My Computers


  7. Posts : 8
    windows 10
    Thread Starter
       #7

    there is few user with the issues not all have the same spec
    but i will tries dism command
      My Computer


  8. Posts : 8
    windows 10
    Thread Starter
       #8

    hello
    i did all this and i went to a user pc this mornings and i get a freeze when i log in when i pass from one app to another let say explorer / outlook etc...
    i check in the event in system and application
    i see no error but i see this at the time of the freeze it freeze for 30 sec then it was ok

    A logon cache entry for user "Email address" was the oldest entry and was removed. The timestamp of this entry was 2/13/2024
    7:25:33.

    Event id
    45058

    not sure where the issue come from
    i also yesterday did windows update and office updates
      My Computer


  9. Posts : 6,195
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #9
      My Computers


  10. Posts : 8
    windows 10
    Thread Starter
       #10

    hello also at the time of the freeze i see this :
    A logon cache entry for user User@email.com was the oldest entry and was removed. The timestamp of this entry was 2/13/2024 7:25:33.

    Event id
    45058

    - - - Updated - - -

    also the issue is it's super random
    it could work for few days no issues and then boom start doing it again
    i have another user that it happen yesterday freeze for 30 sec or so then it's ok i check event no error at the time of the freeze in app and system event
    Thanks
      My Computer


 

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