random system freezes then restarts.


  1. mg8t7gn
    Posts : 91
    win10 professional 64 bit
       New #1

    random system freezes then restarts.


    This is an intermittent problem Randomly, my computer will freeze then reboot on it's own. There is no bsod. it just freezes then restarts. It doesn't matted what I'm doing. It also just restarts on it's own with me not even using it. I'm not sure what to do. I tried to upload the results of using v2 log collector, but it doesn't upload. I uploaded to one drive, but have no clue how to post it here. I'm on win10 pro 64 ver 22h2 build 19045.3693. Thanks.
    Mark
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  3. dalchina
    Posts : 43,022
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Hi, there are numerous threads on freezing issues. Please feel free to search tenforums for them and the ideas and suggestions.

    There is, once again, no easy diagnostic approach, and probably no useful report (freezing stops this being created).

    Expect a process of experimentation and elimination.

    Simplify, eliminate, identify.

    Are you over-clocking? Don't.

    Have you done basic checks on disk(s) and RAM?
    You have 2 disks- remove /disconnect the non-system disk.

    RAM - swap and eliminate sticks. Recently a user found this to be the cause.

    Overheating? Have you checked?

    Is all hardware compatible?

    Does freezing occur if you boot your PC from a live boot disk? (eliminating the installed O/S). (Google if unsure what that is).

    Consider your PSU.

    Etc... this and more have already been suggested... please feel free to search for more.

    Good luck.
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  4. mg8t7gn
    Posts : 91
    win10 professional 64 bit
    Thread Starter
       New #3

    Sorry for the delay in replying. Here's is what I've done so far: replaced power supply, removed/reseated memory, updated video driver. There are no warnings in device manager. I ran the MS memory test- results ok. The cpu is not overclocked. I've blown out what dust was inside the case. There doesn't seem to be a pattern as to when this happens. I can be using the computer or it can be at idle. No new programs were installed. When it happens when I'm using the computer, the mouse freezes and then it reboots. I can come back hours or the next day, and the computer will be at desktop and the programs that were running are exited. Once in a while it will bsod with either irql not less or equal or system service exception. I followed diagnostic procedures for these until it got beyond what I feel comfortable doing. It may go days without any problems, or it may do it 3-4 times when I'm using it. Thanks again.
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  6. dalchina
    Posts : 43,022
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #4

    Thank you for your reply.


    I tried to upload the results of using v2 log collector, but it doesn't upload
    There are size limits on attachments shown in the relevant tutorial.
    You can (zip and) upload the logs to a cloud server (Google Drive, Drop box, OneDrive etc etc) then post a share link here.


    Feel free to search for threads as I suggested for more ideas.

    History: (so often not given by posters)
    - when did this start?
    - what happened around then?
    (Some event, installation, upgrade, hardware change?)

    Review your drivers. Look at:
    - your Update History- down at the bottom. Any changes in the period of interest?
    - you Device Manager. Again check installation dates. in particular your graphics driver.

    Your MOBO appears to be from around 2018 so not that old.

    I asked several questions, some of which seem unaddressed. I will try to repeat them for you- please check none are missed.

    Have you done basic checks on disk(s
    ) - YES/NO
    - SMART checks- 3rd party programs e.g. Hard Disk Sentinel

    You have 2 disks- remove /disconnect the non-system disk.
    - result?

    Does freezing occur if you boot your PC from a live boot disk? (eliminating the installed O/S). (Google if unsure what that is).
    - have you done that? Result?

    Boot to Safe Mode (for 'long enough). Any problems?

    RAM - swap and eliminate sticks. Recently a user found this to be the cause.
    - even though you've run tests. Have you done that?
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  7. mg8t7gn
    Posts : 91
    win10 professional 64 bit
    Thread Starter
       New #5

    I tried to upload the results of using v2 log collector, but it doesn't upload
    There are size limits on attachments shown in the relevant tutorial.
    You can (zip and) upload the logs to a cloud server (Google Drive, Drop box, OneDrive etc etc) then post a share link here.
    I’ll try that.

    Feel free to search for threads as I suggested for more ideas.
    Will do.

    History: (so often not given by posters)
    - when did this start?
    - what happened around then?
    (Some event, installation, upgrade, hardware change?)
    It's been doing this a few months. I don’t recall if anything happened at that time. No ne hardware installed.
    Review your drivers. Look at:
    - your Update History- down at the bottom. Any changes in the period of interest?
    All updates shown as successful. Only thing failed is the latest KB5034441. Something to do with partition size too small. I looked into what to do and it is beyond my skill. Hopefully MS will correct it on their own
    - you Device Manager. Again check installation dates. in particular your graphics driver.
    No exclamation points on any of the listed items. Updated graphics driver last week to latest dated 10-17-2023

    Your MOBO appears to be from around 2018 so not that old.

    I asked several questions, some of which seem unaddressed. I will try to repeat them for you- please check none are missed.

    Have you done basic checks on disk(s
    ) - YES/NO
    yes
    - SMART checks- 3rd party programs e.g. Hard Disk Sentinel
    ran HDS. everything looks ok. temp at 41*c. performance & health- excellent. power on time- 1159 hours. estimated remaining lifetime- 580 days. anything else I should look at in HDS?

    You have 2 disks- remove /disconnect the non-system disk.
    - result?
    Removed usb drive. No change.

    Does freezing occur if you boot your PC from a live boot disk? (eliminating the installed O/S). (Google if unsure what that is).
    - have you done that? Result?
    No. need to do.

    Boot to Safe Mode (for 'long enough). Any problems?
    Need to do.

    RAM - swap and eliminate sticks. Recently a user found this to be the cause.
    - even though you've run tests. Have you done that?
    Swapped locations but did not use only 1 at a time.
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  8. dalchina
    Posts : 43,022
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #6

    As it's that far back, it may be harder to link it to driver updates - which may or may not be significant of course.
    However, if these are infrequent, still worth looking.

    Of course, if you're unlucky, could be something in the MOBO you can't readily swap.

    All you can do is try to find a case when this doesn't happen.

    Unfortunately there's probably no diagnostic data available.
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  9. mg8t7gn
    Posts : 91
    win10 professional 64 bit
    Thread Starter
       New #7

    uughh!! was fine for a while. froze and restarted 3 times in 15 minutes last night, once this morning. I'll try the v2 logger and see if I can figure it out. Does windows save a log somewhere with a diagnostic code?
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  10. dalchina
    Posts : 43,022
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #8

    As per my last comment... if the crash is abrupt and processing has been stopped- then there's no time to save anything.

    The event viewer likely reports an even id relating to the PC not having been shut down properly, but is unlikely to point to anything.

    Feel free to examine your Reliability History and Event Viewer around the time of the shutdown. Nirsoft's Fulleventlogview (free) gives a useful searchable linear list of events.
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  12. FreeBooter
    Posts : 5,330
    Windows 11 Pro 64-bit
       New #9

    • If new device drivers or system services have been added recently, try removing or updating them. Try to determine what changed in the system that caused the new bug check code to appear.
    • Look in Device Manager to see if any devices are marked with an exclamation point (!), which indicates a problem. Review the events log displayed in the properties for any faulting device driver. Try to update the related driver.
    • Check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing the error. Look for critical errors in the system log that occurred in the same time window as the blue screen.
    • If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available.
    • Install Windows updates.
    • If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't know what it is you probably are not overclocking.
    • Use SpeedFan to monitor temperatures in computers, overheating can cause BSOD.
    • Use Memtest86+ disc to check system memory's (RAM's) for errors.
    • Use CrystalDiskInfo to check SMART health report of the hard disk drive (HDD).



    Open the Command Prompt with administrative privileges and execute bellow commands one at a time.

    Code:
    Dism /online /cleanup-image /restorehealth



Sfc /scannow


Chkdsk C: /f
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