Windows 10 freezes when entering the desktop screen

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  1. Posts : 81
    10 v21H2
    Thread Starter
       #11

    Megahertz said:
    The freeze seems to be related to TPM. Did you install a TPM module?
    Is your BIOS up to date?

    TPM-WMI errors

    KB5016061: Addressing vulnerable and revoked Boot Managers
    No, my system is from many years ago and no new update has been released for its bios
    How to disable TPM?



    Is there a new BIOS update for this model?
    Last edited by Raeeka; 03 Aug 2023 at 20:41.
      My Computer


  2. Posts : 6,681
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #12

    The latest BIOS is BIOS V 2104

    Download the file and extract the P8Z77-V-ASUS-2104.CAP to a USB flash drive
    Shut down, enter BIOS and if your BIOS is older than V 2104, launch the Easy Flash, browse to the P8Z77-V-ASUS-2104.CAP on the USB flash drive.

    On BIOS, disable Secure Boot

    On the Event Viewer image I see a Application Hang for 8 sec
    Can you open to see what application is?
      My Computers


  3. Posts : 81
    10 v21H2
    Thread Starter
       #13

    The problem was not solved
    BIOS is the latest version
    It seems to be inactive

    Check out these pictures:




    On the Event Viewer image I see a Application Hang for 8 sec
    Can you open to see what application is?
    Yes, please see:








      My Computer


  4. Posts : 1,630
    win10 home
       #14

    Does Reliability History have any entries which are relevant to the freezes ?
    Have you disabled all third party programmes in ---Task Manager>Startup --- to see if Win 10 starts normally ?
      My Computer


  5. Posts : 81
    10 v21H2
    Thread Starter
       #15

    joeandmarg0 said:
    Does Reliability History have any entries which are relevant to the freezes ?
    Have you disabled all third party programmes in ---Task Manager>Startup --- to see if Win 10 starts normally ?
    Yes, I disabled it
    But it was useless
    Yes, the startup is normal
    Is it possible to make Windows not check tpm? From within Windows

    Check out these pictures:



    Last edited by Raeeka; 02 Aug 2023 at 04:39.
      My Computer


  6. Posts : 6,681
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #16

    The problem seems to be the Windows search crashing.
    Is Windows search working?

    I have found this from a user that had same problem (answers.Microsoft - faulting SearchApp.exe)
    "I deleted the domain user from the computer, recreated it and the problem is solved. I wish there was a simpler fix than deleting the account but at least I have it working."
      My Computers


  7. Posts : 81
    10 v21H2
    Thread Starter
       #17

    Is Windows search working?
    Yes, the search is active and there is no problem
    Unfortunately, deleting and creating a new account was useless!
    The initial freezing problem occurs when I restart the system
    I was really disappointed with this system and Windows!
      My Computer


  8. Posts : 1,630
    win10 home
       #18

    In Reliability History,go to the first SearchApp.exe failure,select it then RIGHT click on it and a box should appear with ---view tech details ---.Click on it and a report will appear which will give failure details which can be used to determine the cause.
    In the Search box,type in ---dxdiag ---and in the Display page note the Driver version in use and visit the maker's site and check for a later version and if available,download and install it.Also ensure the WHQL box is ticked,bottom left in Display page.
      My Computer


  9. Posts : 43,477
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #19

    You should also explore (from your first event log)
    Microsoft 10 Event ID 360 Warning User Device Registration

    which occurs multiple times.

    This may be related to MS 'Hello' for example.


    You ask
    "How to disable TPM?"

    How do you disable the TPM?

    The settings should be in your BIOS/UEFI.
    https://learn.microsoft.com/en-us/wi...rn-off-the-tpm
      My Computers


  10. Posts : 6,681
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #20

    dalchina said:
    You should also explore (from your first event log)
    Microsoft 10 Event ID 360 Warning User Device Registration

    which occurs multiple times.

    This may be related to MS 'Hello' for example.


    You ask
    "How to disable TPM?"

    How do you disable the TPM?

    The settings should be in your BIOS/UEFI.
    https://learn.microsoft.com/en-us/wi...rn-off-the-tpm
    @dalchina, the computer is from 2012 so I don't think there is any TPM settings on UEFI BIOS.
      My Computers


 

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