Windows 10 slow start - Hanging on booting screen

reeseyj · 19 Jun 2023

Hello All,

I have a customer's laptop, ASUS X515JA, has Windows 10 installed, when the PC is powered on, it hangs on the booting screen with the dots circling around for more than 2 mins, once gets into windows, it's fast. I followed the instructions of taking a boot trace with Windows Performance Recorder, and the ETL file is uploaded to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
Any ideas what's causing the delay?

Specs of the laptop:
Processor: Intel® Core™ i5-1035G1 Processor 1.0 GHz (6M Cache, up to 3.6 GHz, 4 cores
Graphics Card: Intel® UHD Graphics
Memory: DDR4 8GB
Storage: 512GB M.2 NVMe™ PCIe® 3.0 SSD

Paul Black · 19 Jun 2023

Hello @reeseyj,

Welcome to TenForums.

Have you checked that they are NOT Windows Updates [ Pending ] installing ?

reeseyj · 19 Jun 2023

Already did all the Windows updates but still same thing, takes 2 or 3 minutes to boot

FreeBooter · 19 Jun 2023

In this guide, you will learn the steps to perform a clean boot on Windows 11 and Windows 10 to help you troubleshoot and determine conflicts in your setup.

joeandmarg0 · 19 Jun 2023

Is Fast Startup enabled ?
Have you tried ---control panel >troubleshoot >system & security >run maintenance tasks ---?
Are the startup items in Task Manager reduced to the minimum?

zinou · 22 Jun 2023

Hi, and welcome to Tenforums.

Your issue seems to have to do with loading the registry hive when the OS loads your user profile.

Windows 10 slow start - Hanging on booting screen-2023-06-22_09h30_09.png

First, try to create a new user and log in with that user to see if it took the same time.

To identify the registry Key Windows is trying to load, you need to register another boot trace while enabling the "Registry I/O activity" in WPR:

Windows 10 slow start - Hanging on booting screen-2023-06-22_09h31_34.png

Don't forget to compress the ETL file before uploading it.