DIY Desktop Can't = Sleep or Shut Down or Restart

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  1. Posts : 13
    Win10 Pro
       #1

    DIY Desktop Can't = Sleep or Shut Down or Restart


    hi, i've read all 14 pages of this subforum but hadn't found anyone with my problem.......for 20 months, i put my new desktop to sleep when not in use (hardly ever shut down) and i restart the pc once a week.

    last 3 days, the pc won't go to sleep (the monitor will turn off but all the pc fans keep spinning).......and when i try to shut down or restart (the monitor stays on but the shut down + restart processes keep on going without end)

    i can go online and do most things just fine except when i view photos (sometimes i can't skip to the next photo)............and my external SSDs sometimes not recognized by the pc

    -------------------------------------------------------------------------------------------------------------------------

    (( please note that i'm not IT-savvy at all ))


    ### my version of Win10 Pro (22H2) (OS Build 19045.2913).......i didn't buy the OS but it provided by the shop that assembled my pc

    # i ran Anti-Virus and Anti-Malware (both no issues)...............i ran ''sfc /scannow'' and ''chkdsk'' (via File Explorer).......ran ''HD Tune error scan'' and everything is fine........but when i tried to run ''chkdsk /f'' using prompt command (it says file is NTFS and won't run and prompt command window won't close)

    # prior to these problems, i tried to clone the boot drive to a backup SSD (i do this every 1 or 2 weeks over 20 months) but the cloning process failed.............so could this be the cause ?

    # i also always put my pc to sleep with many opened Chrome browser tabs ......so could this cause the issue ?

    # i don't know anything about ''Windows Restore Point''......but can it solve the issue ?

    # i checked Windows Update and there was a AMD Display driver (optional update)........could this solve the issue ?


    many thanks in advance..............
      My Computer


  2. Posts : 8,105
    windows 10
       #2

    Welcome to the forum. Will the CMD prompt shutdown work? Anything new installed that may stop shutdown?
      My Computer


  3. Posts : 13
    Win10 Pro
    Thread Starter
       #3

    Samuria said:
    Welcome to the forum. Will the CMD prompt shutdown work? Anything new installed that may stop shutdown?

    many thanks for your reply...............i'm a real novice so i didn't even know there's such a thing as CMD prompt to shut down !...........i just press on the power button till the pc turns off...........

    i didn't install anything new...............i managed to restart my pc this morning after powering it up (after last night's forced shut down)..........and now ''Sleep'' has disappeared from the ''Start Menu'' .............also, under ''Power and Sleep'', the option to turn off the pc after a certain amount of time has disappeared.........

    under ''Update and Recovery'' - i found the option to ''Reset this PC'' .............i'm afraid to use it as i don't know what it will do, but will that help to solve all the problems ?
      My Computer


  4. Posts : 402
    Windows 10 and Windows 11
       #4

    Open a command prompt and enter the following command....

    shutdown /r /f /t 000

    The /r switch tells the command to restart after a shutdown. The /f switch forces all open applications to close. The /t 000 switch says shutdown immediately (zero time delay). Be sure to include all the spaces I have included.

    Does it shutdown fully and immediately when you use this command?
      My Computer


  5. Posts : 13
    Win10 Pro
    Thread Starter
       #5

    ubuysa said:
    Open a command prompt and enter the following command....

    shutdown /r /f /t 000

    The /r switch tells the command to restart after a shutdown. The /f switch forces all open applications to close. The /t 000 switch says shutdown immediately (zero time delay). Be sure to include all the spaces I have included.

    Does it shutdown fully and immediately when you use this command?

    many thanks for the info...............i'll try that tonight but i've a feeling it's not gonna work...........as ''Sleep'' has disappeared from the ''Start Menu'' .............also, under ''Power and Sleep'', the option to turn off the pc after a certain amount of time has disappeared.........
      My Computer


  6. Posts : 16,942
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #6

    I suggest you go to your display card maker's support site and reinstall the display driver even if it is the same version as the one you have now.
    Display driver corruption does occur & it can lead to quite bizarre symptoms including failure to sleep.


    Best of luck,
    Denis
      My Computer


  7. Posts : 13
    Win10 Pro
    Thread Starter
       #7

    Try3 said:
    I suggest you go to your display card maker's support site and reinstall the display driver even if it is the same version as the one you have now.
    Display driver corruption does occur & it can lead to quite bizarre symptoms including failure to sleep.


    Best of luck,
    Denis

    i read about that also but there was an AMD display driver update and i downloaded and installed that already............i'm using a CPU with integrated graphics.........

    i'm thinking of trying the ''Reset PC'' and ''Restore Point''...............but i'm not sure what they'll do and i'm afraid i'll lose my data on this SSD..............i do have a clone of this boot drive as a ''backup'' so i might have to use that one in a worst case scenario
      My Computer


  8. Posts : 6,303
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #8

    Findcount said:

    # prior to these problems, i tried to clone the boot drive to a backup SSD (i do this every 1 or 2 weeks over 20 months) but the cloning process failed.............so could this be the cause ?
    You may have corrupted files on your drive or even a drive failure. You should backup your data,
    Open a CMD window as administrator and type:
    chkdsk c: /f
    It will say your disk is in use and ask if you want to schedule to next start = yes
    Restart

    Back to Windows, open a CMD window as administrator and type:
    sfc /scannow

    If it finds any corrupted files, fixing or not, reboot and run again

    Then run
    Dism /Online /Cleanup-Image /ScanHealth
    and
    Dism /Online /Cleanup-Image /RestoreHealth
      My Computers


  9. Posts : 13
    Win10 Pro
    Thread Starter
       #9

    Megahertz said:
    You may have corrupted files on your drive or even a drive failure. You should backup your data,
    Open a CMD window as administrator and type:
    chkdsk c: /f
    It will say your disk is in use and ask if you want to schedule to next start = yes
    Restart

    Back to Windows, open a CMD window as administrator and type:
    sfc /scannow

    If it finds any corrupted files, fixing or not, reboot and run again

    Then run
    Dism /Online /Cleanup-Image /ScanHealth
    and
    Dism /Online /Cleanup-Image /RestoreHealth

    many thanks for the info...............i also asked Microsoft community and someone suggested i try the method here (https://support.microsoft.com/en-us/...3-966e85d4094e

    so is it the same method as what you suggested ?.............i won't lose any data, right ?...........and if the method is not successful, will i lose my data or my Win10 won't work anymore ?

    ## the pc can now shut down and restart..............but the ''sleep'' option is missing from the start menu !
      My Computer


  10. Posts : 16,942
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #10

    Yes, they suggested using SFC to check & replace system files, as did Megahertz. SFC will not affect your data or cause any Windows 10 problems at all. See Option 3 of the tutorial:-
    SFC-DISM - TenForumsTutorials

    I know that you have already checked it but "the ''sleep'' option is missing from the start menu" is highly likely to be a display driver problem. Do you by any chance have two display adapters, a built-in one on the motherboard and a separate display card???? It is possible that it's a system file problem that SFC will sort out for you but ...


    Best of luck,
    Denis
      My Computer


 

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