Blue Screen "Your Device Ran Into a Problem"

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  1. Posts : 356
    Windows 10 Home 64 Bit
       #1

    Blue Screen "Your Device Ran Into a Problem"


    Without being to technical. is there a simple fix for this ?.....it's happened a couple of times now, last time it said "Stopcode Kernel Data Error".....this time it says "System Service Exception".....what's going on ?.....Blue Screen "Your Device Ran Into a Problem"-photo0962.jpg
      My Computers


  2. Posts : 42,904
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, this belongs in the specialised BSOD section of tenforums, where you will find instructions on using a tool you download to collect log files, necessary to support your post for someone to try to advise.
      My Computers


  3. Posts : 6,292
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #3

    Del 80 said:
    Without being to technical. is there a simple fix for this ?.....it's happened a couple of times now, last time it said "Stopcode Kernel Data Error".....this time it says "System Service Exception".....what's going on ?.....
    I would say that your drive has a problem. Is it a HDD or a SSD?
    Boot from a Win 10 installation drive.
    At the Windows Setup screen, press Shift+F10 simultaneously to open a command line prompt. Type:
    diskpart
    list vol (take not of your Windows partition letter. It may not be C:)
    exit
    chkdsk X: /f (replace X with the Windows partition letter)

    Pay attention on the results, specially bad blocks, bad clusters, bad sectors etc
      My Computers


  4. Posts : 356
    Windows 10 Home 64 Bit
    Thread Starter
       #4

    It's HDD.......just about to attempt the above.....hopefully results to follow.......
      My Computers


  5. Posts : 42,904
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #5

    chkdsk has limitations- and you won't be checking other partitions- and certainly not the whole of the drive.

    For a more comprehensive check on the whole physical drive:
    a. Create a bootable drive to run Seatools:
    SeaTools | Support Seagate US

    b. If you have or can create a live boot disk e.g. Hirens, Bob Omb's ... then you can boot your PC into a familiar Win 10 environment0- such disks/isos usually include a program such as Crystal Diskinfo- or you can get and run its portable version.
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  6. Posts : 356
    Windows 10 Home 64 Bit
    Thread Starter
       #6

    Well, Seagate is telling me that my HDD is healthy......at least I THINK that's what it means......Blue Screen "Your Device Ran Into a Problem"-photo0972.jpg
      My Computers


  7. Posts : 42,904
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #7

    And thank you for your reply. It seems so- I'm not familiar with the tool personally.

    Now you should run chkdsk as well... they look for different things.
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  8. Posts : 356
    Windows 10 Home 64 Bit
    Thread Starter
       #8

    Well, just ran CHKDSK.....it runs so fast that I couldn't see any problems......presumably if there ARE problems it will flag them up ?......
      My Computers


  9. Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #9

    Hello @Del 80,

    Del 80 said:
    Well, just ran CHKDSK.....it runs so fast that I couldn't see any problems......presumably if there ARE problems it will flag them up ?......
    Copy & Paste > chkdsk %SystemDrive% into a CMD Prompt and press Enter.

    The results will show in the Console.

    Check the CHKDSK results above, especially for . . .

    -> Bad file records processed.
    -> Windows has checked the file system and found no problems.
    -> No further action is required.
    -> In bad Sectors.

    I hope this helps.
      My Computer


  10. Posts : 356
    Windows 10 Home 64 Bit
    Thread Starter
       #10

    Thanks Paul.....it says something like "The disk is locked and cannot be accessed" ??........
      My Computers


 

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