How to stop win10 from rebooting every other night?


  1. Posts : 2
    microsot win10
       #1

    How to stop win10 from rebooting every other night?


    Hi,
    I recently bought a new laptop, microsoft surface laptop Go 12.4 touchscreen (Windows ver 21H2). The laptop has been working fine, except for the fact that it will randomly reboot my pc every now and then when it sleeps and not in use. At first I thought it was because of updates, but it didn't make sense because it was happening too frequently. This is extremely annoying, because that means i have to open all my work apps and restart everything from where I left off, this is very time consuming. I found out about reliability monitor and I checked and I saw that it was reported as miscellaneous failures or crashes, unexpected windows shutdowns, so I know this isn't designed this way, it's just a malfunction. But it's not giving me more info, why it is happening, how i can avoid it, and more importantly how i can fix it?

    I would like to know why this is happening, is it the laptop that's causing it? or is it the windows software that's faulty? it's a brand new laptop so i shouldn't be having any issues, if I can determine it is the laptop then I can still return it. I'm thinking the battery might be getting too hot, or overused, would this cause the system to shut down when in sleep mode?? If that's the case then this laptop might not be for me.

    I would appreciate any feedback. I attached a screenshot of the reliability monitor. How to stop win10 from rebooting every other night?-shutdown-failures.png
      My Computer


  2. Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @fronzcak,
    Welcome to TenForums.

    As a start, you could list all the ERRORS and WARNINGS from WinEvent to determine what is causing a problem.

    Copy & Paste the following into a CMD Prompt and press Enter.

    It will produce two log files on your Desktop, one named App_ERR_WAR.log, and the other named Sys_ERR_WAR.log.

    If you have a relocated Desktop, then change the output Path accordingly.

    Application ERRORS & WARNINGS:-
    Code:
    
    PowerShell "Get-WinEvent -FilterHashtable @{LogName='Application'; level=1,2,3} -ErrorAction 'SilentlyContinue' | Format-Table ProviderName, TimeCreated, RecordID, LevelDisplayName, Id, Message -Autosize | Out-String -Width 1000" > %UserProfile%\Desktop\App_ERR_WAR.log
    

    System ERRORS & WARNINGS:-
    Code:
    
    PowerShell "Get-WinEvent -FilterHashtable @{LogName='System'; level=1,2,3} -ErrorAction 'SilentlyContinue' | Format-Table ProviderName, TimeCreated, RecordID, LevelDisplayName, Id, Message -Autosize | Out-String -Width 1000" > %UserProfile%\Desktop\Sys_ERR_WAR.log
    

    We could also look at Scheduled Tasks if you wanted ?

    I hope this helps.
    Last edited by Paul Black; 08 Aug 2022 at 13:49.
      My Computer


  3. Posts : 2
    microsot win10
    Thread Starter
       #3

    Paul Black said:
    Hello @fronzcak,
    Welcome to TenForums.

    As a start, you could list all the ERRORS and WARNINGS from WinEvent to determine what is causing a problem.

    Copy & Paste the following into a CMD Prompt and press Enter.

    It will produce two log files on your Desktop, one named App_ERR_WAR.log, and the other named Sys_ERR_WAR.log.

    If you have a relocated Desktop, then change the output Path accordingly.

    Application ERRORS & WARNINGS:-
    Code:
    
    PowerShell "Get-WinEvent -FilterHashtable @{LogName='Application'; level=1,2,3} -ErrorAction 'SilentlyContinue' | Format-Table ProviderName, TimeCreated, RecordID, LevelDisplayName, Id, Message -Autosize | Out-String -Width 1000" > %UserProfile%\Desktop\App_ERR_WAR.log
    

    System ERRORS & WARNINGS:-
    Code:
    
    PowerShell "Get-WinEvent -FilterHashtable @{LogName='System'; level=1,2,3} -ErrorAction 'SilentlyContinue' | Format-Table ProviderName, TimeCreated, RecordID, LevelDisplayName, Id, Message -Autosize | Out-String -Width 1000" > %UserProfile%\Desktop\Sys_ERR_WAR.log
    

    We could also look at Scheduled Tasks if you wanted ?

    I hope this helps.
    I already looked at scheduled tasks and disabled it, like I said this is not an update thing, it's some software issue it seems like.
      My Computer


 

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