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Microsoft Account reset password logjam
Hi all,
Trying to help a friend with her Lenovo Ideapad320 laptop running v slow. Windows 10 home
What I did was ran ccleaner with all selected.
Then reflashed BIOS to Ver 5QCN24WW as suggested on lenovo support.
Now it boots up ok but I get a message Your PIN is no longer available due to a change to the security settings on this device. Click to set up your PIN again.
When I do that I am prompted to enter her Microsoft account details. She has her username, but no record of the password.
Two factor authentication has been set previously
So I enter her Microsoft account username and ask for password reset. I ask for access code to her gmail account, then mobile number,which worked, only to be told you have requested too many codes today. Please try again tomorrow.
So wait 1 day and tried again only to be told the same thing. I am completely stuck.
Can anyone please help?