FN keys not working after sleep


  1. gabgab
    Posts : 310
    Microsoft Windows 10 Home 64-bit 19045 Multiprocessor Free
       New #1

    FN keys not working after sleep


    hi,

    in addition to the hot laptop issue when going to sleep i just posted, there's also this one that when resuming from sleep the FN keys are not working.

    Machine is a ZenBook 13 UX325 - i read few other people having this issue.

    latest bios, all latest drivers, etc. frustrating

    FN keys not working after sleep-image.png
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  3. Megahertz
    Posts : 6,300
    Windows 11 Pro - Windows 7 HP - Lubuntu
       New #2

    Please edit your profile with ALL your hardware specs. It will help us to help you
    System Specs - Fill in at Ten Forums

    Did the laptop came with Win 10 or was an "upgrade"?
      My Computers
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  4. Paul Black
    Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #3

    Hello @gabgab,

    As a start, please perform the following . . .

     SFC and RestoreHealth

    [1] Press the Win + X keys together > Command Prompt (Admin).
    [2] Highlight ALL the commands below.

    IMPORTANT:

    • It is recommended when running SFC that Fast Startup is turned OFF [ Turn it back ON when finished ] => How to Turn On or Off Fast Startup in Windows 10

    • If SFC finds any ERRORS that it can NOT repair, run SFC again upto 3 more times, Restarting after each to allow any pending actions to be implemented.

    • DISM will initially try and Repair ANY Corrupted or Missing files using the Component Store.
      If this is NOT possible, DISM will use Windows Update. Therefore, Internet access is required.
      If you are NOT connected to the Internet, you will receive a Error: 0x800f081f.

    [3] Press the Ctrl + C keys together.
    [4] Right-click inside the Administrator: Command Prompt Window > Paste.
    [5] Press Enter.

    Code:
    
sfc /scannow
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow

    • When the above has finished processing . . .

    [6] Right-click on the title bar of the Administrator: Command Prompt Window > Edit > Select All.
    [7] Right-click on the title bar of the Administrator: Command Prompt Window again > Edit > Copy.

    • Paste the results into your post using the [CODE] tags . . .

    [8] In your post, click the Hashtag icon #.
    [9] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

    • In your post it will look like this . . .

    Code:
    
<<< Results here >>>

     SFC Error Report

    However, if there are STILL SFC ERRORS . . .

    [1] Press the Win + X keys together > Command Prompt (Admin).
    [2] Highlight the command below.

    NOTE:

    If you have a Relocated Desktop, then change the %UserProfile% part of the Command below to the actual path of the Relocated Desktop folder.

    [3] Press the Ctrl + C keys together.
    [4] Right-click inside the Administrator: Command Prompt Window > Paste.
    [5] Press Enter.

    Code:
    
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > "%UserProfile%\Desktop\SFC_Details.log"

    • This will create a SFC_Details.log file on the Desktop.

    EITHER:

    Copy & Paste the results into your post using the [CODE] tags . . .

    [1] Open the SFC_Details.log file in Notepad.
    [2] Press the Ctrl + A keys together.
    [3] Press the Ctrl + C keys together.
    [4] In your post, click the Hashtag icon #.
    [5] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

    • In your post it will look like this . . .

    Code:
    
<<< Results Here >>>

    OR:

    UPLOAD the file => How to Upload and Post Screenshots and Files at Ten Forums.


    I hope this helps.
      My Computer
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  6. gabgab
    Posts : 310
    Microsoft Windows 10 Home 64-bit 19045 Multiprocessor Free
    Thread Starter
       New #4

    thank you, there were no errors whatsoever with all those commands, in my opinion is a drivers issue, Asus needs to fix - they want me to send the PC in for repairs but this is a 100% drivers issue, classic.

    Code:
    1. C:\WINDOWS\system32>sfc /scannowBeginning system scan.  This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.

2. C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealthDeployment Image Servicing and Management toolVersion: 10.0.19041.844Image Version: 10.0.19042.985[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.

3. C:\WINDOWS\system32>sfc /scannowBeginning system scan.  This process will take some time.Beginning verification phase of system scan.Verification 100% complete.
    i've submitted a bug report and they will ask to the HQ in Taiwan, so annoying though, such a nice machine, plenty of errors like these...

    - - - Updated - - -

    Megahertz said:
    Please edit your profile with ALL your hardware specs. It will help us to help you
    System Specs - Fill in at Ten Forums

    Did the laptop came with Win 10 or was an "upgrade"?
    it came with Win10 pre-installed in factory, then added upgrades myself.
      My Computer
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  7. Megahertz
    Posts : 6,300
    Windows 11 Pro - Windows 7 HP - Lubuntu
       New #5

    Yes, it is probably a software issue.
    Is your BIOS up to date?
    On my Sony Vaio, the Fn keys are translated into commands not by a driver but by a startup program.

    The Asus site for ZenBook 13 UX325
    https://www.asus.com/Laptops/For-Hom...11th-Gen-Intel

    I would say that the Fn software is here:
    https://dlcdnets.asus.com/pub/ASUS/n....5.0_13234.exe
      My Computers
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  8. gabgab
    Posts : 310
    Microsoft Windows 10 Home 64-bit 19045 Multiprocessor Free
    Thread Starter
       New #6

    Megahertz said:
    Yes, it is probably a software issue.
    Is your BIOS up to date?
    On my Sony Vaio, the Fn keys are translated into commands not by a driver but by a startup program.

    The Asus site for ZenBook 13 UX325
    https://www.asus.com/Laptops/For-Hom...11th-Gen-Intel

    I would say that the Fn software is here:
    https://dlcdnets.asus.com/pub/ASUS/n....5.0_13234.exe
    thank you, yes they actually recently released a new BIOS which i flashed the other day. and i also tested the FN lock disabled and enabled from BIOS, no change.

    let me have a look at that second link you shared..

    cheers,

    - - - Updated - - -

    niet niet, i even installed that one (second link) again, same story, no FN keys combo after sleep. annoying.

    I noticed that if you uninstall the graphics drivers, the FN keys are NEVER working, so that tells me it's that.

    i tested both the customised asus intel ones and the stock intel from intel.com and same story. also added a bug in windows10

    so annoying...lol, i use a lot sleep especially when you finish working and resume the next day.

    in the end you can do all those controls with other settings in win10 but they are very handy the FN's. especially volume and bri
      My Computer
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