Can't boot, failed startup repair and usual


  1. tfm
    Posts : 6
    Windows Home, 64-bit
       #1

    Can't boot, failed startup repair and usual


    Hello,

    Please let me know if this is not the right place to post this.

    I've been having a lot of WHEA_UNCORRECTABLE_ERROR BSOD lately.

    At a certain point, trying to debug it, I've had one of them during start up. After that, I've had some CRITICAL_PROCESS_DIED BSODs and Win10 won't boot.

    From now on, Win10 just won't boot, but fails and turns off right after the Huawei logo disappears.

    I've tried Troubleshoot -> Advanced Options -> Startup repair, it returns Startup Repair couldn't repair your PC.

    I've tried Uninstall Updates -> Uninstall latest quality update, it returns We ran into a problem and won't be able to uninstall the latest quality update of Windows.

    I've tried Uninstall Updates -> Uninstall latest feature update, to the same result.

    Also tried Startup Settings -> Enable Safe Mode, it just won't boot and turns off.

    Tried Command prompt -> SFC /Scannow, it reaches 100% and returns Windows Resource Protection could not perform the requested operation.

    DISM says DISM does not support servicing Windows PE with the /Online option. Also tried it from a USB boot, to the same result.

    Also, from the USB boot, I can see the directory structures, but I can't reach my files. DIR won't show files even in Windows directory, or Users. Is it because of encryption?

    I would very much like to boot without reinstalling Windows, because of some open sessions in the browser.

    Can you please advise? Is there anything else I can do? Maybe replace startup files manually?
      My Computer


  2. Posts : 34,948
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Win10 just won't boot, but fails and turns off right
    Hi, as you can't boot, you have two options to check your disk.
    a. On another PC, download and create a live boot disk with utilities, usually including a basic disk checking program - or you could then run a fully portable one. E.g. Kyhi's, Bob Omb's boot disk.

    Booting from a live boot disk would also let you run other tests if you wished.

    b. Remove the disk, put it in a caddy, connect it to another PC and then run a disk check.

    Hard Disk Sentinel is excellent and instant- SSDs too. Portable version available.

    Recovery? Depends on the outcome of that, and what- if any- backups you have.

    a. Have you been using disk imaging regularly and routinely as is so very often recommended here?
    If so, once you know you have a good disk to use, restore and image. Relatively quick and simply. Such programs let you create a boot disk to do this.

    b. Do you only have backups for some data? You'll need to recover what you can that you haven't if your disk is failing.

    At this point what you report suggests significant corruption, so need to know the state of your disk.

    The latop appears to be from around 2020, and your disk Storage: 1TB SSD (PCIe, NVMe).
    As such it would be disappointing to find it had failed.
      My Computers


  3. tfm
    Posts : 6
    Windows Home, 64-bit
    Thread Starter
       #3

    dalchina said:
    Hi, as you can't boot, you have two options to check your disk.
    a. On another PC, download and create a live boot disk with utilities, usually including a basic disk checking program - or you could then run a fully portable one. E.g. Kyhi's, Bob Omb's boot disk.

    Booting from a live boot disk would also let you run other tests if you wished.

    b. Remove the disk, put it in a caddy, connect it to another PC and then run a disk check.

    Hard Disk Sentinel is excellent and instant- SSDs too. Portable version available.

    Recovery? Depends on the outcome of that, and what- if any- backups you have.

    a. Have you been using disk imaging regularly and routinely as is so very often recommended here?
    If so, once you know you have a good disk to use, restore and image. Relatively quick and simply. Such programs let you create a boot disk to do this.

    b. Do you only have backups for some data? You'll need to recover what you can that you haven't if your disk is failing.

    At this point what you report suggests significant corruption, so need to know the state of your disk.

    The latop appears to be from around 2020, and your disk Storage: 1TB SSD (PCIe, NVMe).
    As such it would be disappointing to find it had failed.
    Thank you for chiming in. I've set up a Kyhi's rescue disk (Win10XPE - Build Your Own Rescue Media).

    It booted alright and I had no BSODs for about 2 hours. A side note here is that I've been having some trouble with USB sticks not showing in BIOS, under bootable drives. They just don't, and most of times they also don't appear on the boot options F12. Tried 3 different USB sticks, FAT32 and MBR.

    Can't boot, failed startup repair and usual-whatsapp-image-2021-03-23-14.49.27.jpeg

    However, even not showing up in BIOS, USB loaded with Kyhi's appeared on F12 boot option.

    I could not open the files in the Onedrive default location. Diretory struture seemed to be intact, but I just couln't open anything. Using explorer, it lagged for some time and just didn't show anyfile. Using command prompt, it returned that there is no such location. I am not sure if this is a protection measure, or just an evidence that there was disk corruption.

    I tried SFC and got the Windows resource protection could not start the repair service message:

    Can't boot, failed startup repair and usual-whatsapp-image-2021-03-23-20.26.16.jpeg

    How do you suggest I check the SSD health status? I'd like to point out a recent risk of using chkdsk on Win10 + SSD:
    PSA: Running Check Disk Can Break Your SSD | Tom's Hardware

    Does it make sense to you?

    Also, I used to check SSD health every day using Crystal Disk Info. SMART was fine, 0x0 for every meaningful attribute, and general health (based on available lifetime) was at 87%.

    So, just assuming the SSD is fine, then the main concern is the startup files corruption. I don't have a drive image. I do have a cloud based backup of almost everything. Only issue is that my onedrive subscription just expired about 2 weeks ago, and there is data there that I do need. Adding insult to injury, there are some open sessions on browser (work stuff) that, if lost due to a new install, would be really troublesome.

    So I'd like suggestions to try to fix the boot.
    Last edited by tfm; 23 Mar 2021 at 19:13.
      My Computer


  4. Posts : 366
    Windows 10 Pro x64
       #4

    Unfortunately, it would seem to me that a reinstall of Windows is your only viable option here.

    So, it sounds like you are not able to boot into Windows at all, not even under safe mode?

    The only thing I can suggest is if you have access to another computer, download a Windows 10 ISO from Microsoft and extract it to a 8GB or larger USB drive. Boot from that USB drive and start going through the process to install Windows. On the bottom left hand corner of one of the screens, you should see an option to repair the computer or to repair Windows. This may give you a way to fix these issues you are having.

    After a bit of searching, I found this page - How To Boot or Repair Windows 10 Using The Installation Media

    Try this and see if it fixes your issue. It may produce different results as it is using a copy of the resources needed for repair on the installation media rather than the seemingly very badly corrupted install of Windows.

    Let us know how it goes.
      My Computers


  5. tfm
    Posts : 6
    Windows Home, 64-bit
    Thread Starter
       #5

    ArazelEternal said:
    Unfortunately, it would seem to me that a reinstall of Windows is your only viable option here.

    So, it sounds like you are not able to boot into Windows at all, not even under safe mode?

    The only thing I can suggest is if you have access to another computer, download a Windows 10 ISO from Microsoft and extract it to a 8GB or larger USB drive. Boot from that USB drive and start going through the process to install Windows. On the bottom left hand corner of one of the screens, you should see an option to repair the computer or to repair Windows. This may give you a way to fix these issues you are having.

    After a bit of searching, I found this page - How To Boot or Repair Windows 10 Using The Installation Media

    Try this and see if it fixes your issue. It may produce different results as it is using a copy of the resources needed for repair on the installation media rather than the seemingly very badly corrupted install of Windows.

    Let us know how it goes.
    Thanks, but I've tried that before. It didn't work...

    I have found this
    Download SFCFix - MajorGeeks

    It's late here, I'll try it tomorrow. Anyone has had any experience before with SFCfix?

    Anyone has other suggestions?
      My Computer


  6. Posts : 34,948
    Win 10 Pro (1903) (2nd PC is 21H2)
       #6

    Hi,
    Also, from the USB boot, I can see the directory structures, but I can't reach my files. DIR won't show files even in Windows directory, or Users. Is it because of encryption?
    This is strange. Did you use bitlocker encryption?

    That suggests you are facing a clean install.
    ------------------------------------------------------------

    But for that one simple thing you could have tried is to create Macrium Reflect's boot disk. (Free).

    On that boot disk is a useful 'Fixboot' utility - does more than booting from a Win 10 install disk and via Repair your computer, to Startup Repair.

    You need to install Macrium R on a PC then create the boot disk.

    Boot your PC from that, run the Fix boot utility, report the result.

    --------------------------------------------------------------------------------
    As to your attempt to run SFC /SCANNOW offline, note that your Windows partition may not appear as 'C:' as seen from a command prompt like that. You need to first identify which partition is your Windows partition, note the drive letter, and if not C: try again.

    However, that only deals with consistency of the system files in C: and not with other areas of the disk needed for booting; nor does it deal with registry corruption, for example.
    Can't boot, failed startup repair and usual-1.png
    Here's your screenshot correctly oriented as I didn't want to turn my laptop through 90 deg.

    However, again, if you can't see the files...
    ---------------------------------------
    After this experience, and probably after a clean install, I hope you will start to use disk imaging regularly and routinely- of all Windows partitions- so you can recover even if your disk is corrupt, your PC fails or is stolen. And you have a complete accessible backup.
      My Computers


  7. Posts : 3,986
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #7

    You wrote that you can't see the USB as a boot device on BIOS but it shows on boot menu.
    How did you built the Kyhi's rescue disk? did you use Rufus? Is the USB formatted as Fat32? Is the partition active?

    On a computer with Windows, open a CMD window as administrator and type:
    diskpart
    list disk (it will list all drives. Identify the USB drive number)
    select disk n (replace n by the USB drive number obtained with list disk)
    clean
    convert mbr
    create part primary
    select part 1
    format fs=fat32 quick
    assign
    active
    exit (to exit diskpart)

    Mont the Kyhi's rescue disk iso and copy all files and folders to the root of the USB drive.
    It will boot as Legacy and UEFI


    I would say you have a failing disk as it fails and turns off right after the Huawei logo disappears.
    Boot from Kyhi's rescue disk, open a CMD window and type:
    chkdsk x: /f (replace x with the drive letter).

    Kyhi's rescue disk also has Macrium Reflect so you can try it's boot repair.
      My Computers


  8. tfm
    Posts : 6
    Windows Home, 64-bit
    Thread Starter
       #8

    Hi guys, just to say that the issue was the SSD. It turns out it is a known Huawei Mate X Pro bug. This link pretty much explains it.

    Possible Fix for anyone experiencing WHEA_UNCORRECTABLE_ERROR - reseat SSD : MatebookXPro

    I have cleaned the SSD finger contacts, reinstalled it, and problem solved.

    It has been about 6 months of continuous use, not a single BSOD. I'd call it fixed, this might be helpful to other people.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 21:51.
Find Us




Windows 10 Forums