Why can't I send some crash reports to Microsoft?


  1. Posts : 255
    Windows 10
       #1

    Why can't I send some crash reports to Microsoft?


    Why can't I send some problem reports to Microsoft?

    Why can't I send some crash reports to Microsoft?-problem-reports-window.png

    Double clicking a problem or using the right click menu to open `view technical details` there is no option to send the problem to Microsoft. It should appear as it did on some issues, so why not others? Like those three?

    I'm using Windows 10 20H2
      My Computer


  2. Posts : 1,602
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #2

    My guess would be that of the 3 not reported compared with the 497 that were reported - it tends to suggest that the report could not be completed due to the nature of the error.
    Sometimes an error can stop the data being gathered to send.

    Of far more concern to me is what appears to be such a vast number of errors, and even the few shown on your screenshot raise IMHO the possibility of a problem that needs examining.

    If you are submitting them for altruistic reasons that is good, not that I do. If you are submitting in the hope that Microsoft will use this data to deal personally with your system - by way of some special offered updates etc. I very much doubt it.
    It is the gathering of the report data that enables microsoft to realise a problem - across a large percentage of users - and therefore recognise the need for a patch etc., or an update withdrawal until fixed

    Enable or Disable Windows Error Reporting in Windows 10



    Therefore my recommend is to carry out checks on your system with which I will assist if need be, to establish the possible causes of these errors. As I said far more important IMHO than the actual issue you raise.
      My Computer


  3. Posts : 41,327
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    An additional option to send reports to Microsoft is via the feedback hub:
    https://support.microsoft.com/en-us/...3-f66612949332
      My Computer


  4. Posts : 255
    Windows 10
    Thread Starter
       #4

    Therefore my recommend is to carry out checks on your system with which I will assist if need be, to establish the possible causes of these errors.
    What do you mean by checks?
      My Computer


  5. Posts : 1,602
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #5

    1.
    Uninstalling Comodo reduced the boot time from 6m30s to 3 minutes.
    So what AV is in use now please or is Comodo back on it

    2. Is the general performance now reasonable

    3. Is the boot time to load screen still at 3 minutes or has it improved or gone back to 6 mins

    4. If you wish my assistance please send me the log as shown here.
    BSOD - Posting Instructions

    V2 log collector and attach to reply please

    5. So please answer the points 1 to 3 and attach the log
      My Computer


  6. Posts : 255
    Windows 10
    Thread Starter
       #6

    1. Comodo is gone and Windows Defender Antivirus with Windows Defender Firewall is on
    2. The performance of Windows is bad, although it's better than it was last week, last month or 5 months ago due to the 12 solutions I did in my other thread. For example, today my computer froze for so long, the clock didn't move for 15 minutes.
    3. It's gone back up to 6 minutes again. It's not 3 minutes any more.
    4. The V2 log is attached here. BX2PC-(2021-03-18_22-02-35).zip
    5. See above answers
    Last edited by desbest; 18 Mar 2021 at 18:20.
      My Computer


  7. Posts : 1,602
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #7

    I have had a look at the logs.

    1. What you have installed on your computer is, and quite rightly so, not a matter for me, or indeed anyone else. It is and must always remain your choice.

    2. However, I regret that I am not prepared to spend my time, trying to sort out your performance issues, with such an assortment of 3rd party software installed, a lot of which has the undoubted ability to slow down the general performance of your computer.

    3. I have little doubt that the 172 seconds taken recently from windows commencing its boot to login is partly to do with what is loading

    4. You have at least three third party driver update apps
    Driver Talent
    Driver Booster
    Driver Fix

    5. I am not suggesting that windows 10 updates for drivers are perfect, but they are IMHO far more reliable than such third party apps.

    6. The three driver update apps are only the thin end of the wedge.

    7. Windows 10 manages drives very well. To a considerable degree they are self checking and you have ore than one active disk monitoring app installed

    8. You have the Basilisk 52.9.2021.02.06 (x64 en-US) 52.9.2021.02.06 Moonchild Productions installed an offshoot of Pale Moon. The software comes with the warning that it should always be considered BETA and is development software and will always be such

    9. You also appear to have
    Dissenter 80.1.5.114 Gab AI Inc
    installed - I may be wrong but I think that is the free speech browser
    Dissenter | The Comment Section of the Internet
    the dissenter add-on having been banned by Firefox and others
    The removal of the Dissenter extention - addons.mozilla.org - Mozilla Discourse

    10. Again that is only a small selection of what is installed that may well, at least partially account for your problems.

    11. As I said what you have installed is a matter for you, but I cannot assist you with that plethora of third party apps, installed.

    12. Finally I hope one way or another you can get the performance problem sorted.
      My Computer


  8. Posts : 255
    Windows 10
    Thread Starter
       #8

    Macboatmaster said:
    I have had a look at the logs.

    1. What you have installed on your computer is, and quite rightly so, not a matter for me, or indeed anyone else. It is and must always remain your choice.

    11. As I said what you have installed is a matter for you, but I cannot assist you with that plethora of third party apps, installed.
    I agree.

    Macboatmaster said:
    4. You have at least three third party driver update apps
    Driver Talent
    Driver Booster
    Driver Fix

    6. The three driver update apps are only the thin end of the wedge.

    5. I am not suggesting that windows 10 updates for drivers are perfect, but they are IMHO far more reliable than such third party apps.
    I had to install third-party driver update software because my computer manufacturer (Acer) was giving me outdated drivers on their website. With Windows 10 being given a new version every 6 months, this can cause current drivers being used to become corrupt. "Use windows update" isn't a good alternative because it lacks the drivers on the Acer website that are newer versions from what I got when I first brought the computer.

    Macboatmaster said:
    7. Windows 10 manages drives very well. To a considerable degree they are self checking and you have ore than one active disk monitoring app installed

    8. You have the Basilisk 52.9.2021.02.06 (x64 en-US) 52.9.2021.02.06 Moonchild Productions installed an offshoot of Pale Moon. The software comes with the warning that it should always be considered BETA and is development software and will always be such
    CrystalDiskInfo is a good software for checking the health of my hard drive and there's nothing wrong with installing it. Also Windows 10 doesn't have the features CrystalDiskInfo provides.

    Why can't I send some crash reports to Microsoft?-crystaldiskinfo-screenshot.png

    Basilisk is also a good software at is allows me to play flash games and run XUL extensions (like Pin4Ever), both things Firefox no longer supports.

    Why can't I send some crash reports to Microsoft?-basilisk-screenshot-unique-uses.png


    10. Again that is only a small selection of what is installed that may well, at least partially account for your problems.
    I understand that debugging Windows performance problems is very time and resource intensive and that we are all volunteering our time here out of our busy lives for free.

    9. You also appear to have
    Dissenter 80.1.5.114 Gab AI Inc
    installed - I may be wrong but I think that is the free speech browser
    Dissenter | The Comment Section of the Internet
    the dissenter add-on having been banned by Firefox and others
    The removal of the Dissenter extention - addons.mozilla.org - Mozilla Discourse

    12. Finally I hope one way or another you can get the performance problem sorted.
    I understand that sociological and political issues are not suited for a technical support forum, and on this forum not allowed. But you singling out Gab when it doesn't have a virus, it the program and its corresponding service doesn't load at startup, and and the Dissenter service can easily be disabled in Computer Management, it seems very unfair. Are you refusing to help me because I have Dissenter web browser and Dissenter firefox extension installed? Because you hate Gab?
      My Computer


 

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