Windows 10 hangs indefinitely on shutdown

Hello @PODxt,

PODxt said:

I did a clean install of Windows 10 about 15 days ago for a new computer build.

I witness several shutdown issues with this computer where the blue shutdown screen with the spinning wheel is spinning indefinitely. Well, I waited for 2 hours, I had time to watch a movie in the meantime and when the credits started rolling, Windows was still trying to shut down. I had to manually power off the computer.

I had a look at the event log and saw a lot of red warnings I am not able to interpret. There are a couple of thousands of red flags in there for the last 7 days.

What can I do to solve the shutdown issue and the event log errors?

WOW, that is a lot of ERRORS.

This might be heading towards an In-Place-Upgrade - Repair Install.

But lets see if we can do something to correct this first. Please perform the following . . .

 SFC and RestoreHealth

[1] Press the Win + X keys together > Command Prompt (Admin).
[2] Highlight ALL the commands below.
[3] Press the Ctrl + C keys together.
[4] Right-click inside the Administrator: Command Prompt Window > Paste.
[5] Press Enter.

Code:

sfc /scannow
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow

• When the above has finished processing . . .

[6] Right-click on the title bar of the Administrator: Command Prompt Window > Edit > Select All.
[7] Right-click on the title bar of the Administrator: Command Prompt Window again > Edit > Copy.

• Paste the results into your post using the [CODE] tags . . .

[8] In your post, click the Hashtag icon #.
[9] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

• In your post it will look like this . . .

Code:

<<< Results here >>>

IMPORTANT:

[1] It is recommended that when running SFC that Fast Startup is turned OFF [ Turn it back ON when finished ] . . .

> How to Turn On or Off Fast Startup in Windows 10

[2] If SFC finds errors that it can NOT repair, run SFC again [ upto 3 more times, Restarting after each ].
[3] To run DISM, you MUST be connected to the Internet to allow the Repair of any Component Store corruption.

NOTE: The SFC restarts allow any pending actions to be implemented.

 SFC Error Report

However, if there are STILL SFC ERRORS . . .

[1] Press the Win + X keys together > Command Prompt (Admin).
[2] Highlight the command below.
[3] Press the Ctrl + C keys together.
[4] Right-click inside the Administrator: Command Prompt Window > Paste.
[5] Press Enter.

Code:

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > "%userprofile%\Desktop\SFC_Details.txt"

• This will create a SFC_Details.txt file on the Desktop.

EITHER:

Copy & Paste the results into your post using the [CODE] tags . . .

[1] Open the SFC_Details.txt file in Notepad.
[2] Press the Ctrl + A keys together.
[3] Press the Ctrl + C keys together.
[4] In your post, click the Hashtag icon #.
[5] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

• In your post it will look like this . . .

Code:

<<< Results Here >>>

OR:

UPLOAD the file => How to Upload and Post Screenshots and Files at Ten Forums.

I hope this helps.

Thanks for your answer. I'm stuck at ... the 1st step There's no "Command Prompt (Admin)" see screenshot. I usually hit Win and type cmd, right click run as admin but I'm not sure this is what you meant.




- - - Updated - - -

Did it my way, here are the results:

Code:

Microsoft Windows [Version 10.0.19042.685](c) 2020 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan.  This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealthDeployment Image Servicing and Management toolVersion: 10.0.19041.572Image Version: 10.0.19042.685[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32>sfc /scannowBeginning system scan.  This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>

The Fast startup option is not present in my settings. This is due to the mandatory Ryzen Power Option Profile. I checked in group policy edit and fast startup is disabled.

Edit: FYI system is stable. RAM was tested with memtest for 48h+ with no error. CPU was stressed with Prime95, OCCT, Cinebench etc. No error.

FreeBooter said:

Using this batch script will allow Windows 10 to close programs that is not responding during shutdown.

Can you add to the batch to Initiate shutdown after running the batch file?

FreeBooter said:

All the settings are stored within the registry and are permanent.

Thanks FreeBooter.

Sometimes Hibernate causes boot and shutdown issues. Try turning off hibernate, powercfg /hibernate off, in CMD admin. Also check Windows Update history in case you have an update 'stuck' on requiring a restart to finish installing.