Surface Pro 4 Battery issues

I decided to charge the battery with the charger that came with the surafce. Unfortunately,despite having power through the charger and the charger looking as good as new, with no damage seen and the white light being on the side port. The battery is not charging or holding any charge after 24 hrs. I have followed the trouble shooting microsoft webpage,from holding the power button down for 30 secs, to holding the power button and volume up button till the surface screen appears, to unistalling the battery drivers from device manager. I also did the battery test bat file from microsoft but it doesn't show any issues.

Do I need a new battery and who do you recomend as I live in the UK and purchased the surface 2017 from currys?

If the laptop works without the battery than the charger is functioning correctly. Take a cloth with a bit of rubbing alcohol on it (or some on-the-go alcohol swabs), and clean the metal contacts that connect your battery to your laptop.

Make sure to install all Windows important updates.

Install the latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).



7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions won't resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to the laptop.

4. When you log in to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If the battery still doesn't charge, you may need to replace your battery.