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  1.    16 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 2
    Windows 10

    Laptop freezes and has to be forced shut down and rebooted.


    Hello,

    I have had this problem since day one with windows 10 and its about to force me back to windows 7. Random times when working on my laptop it will just freeze. If there is something playing be it music or youtube it will make a god awful noise through the speakers.

    My laptop is an older laptop and dell says it does not support windows 10. I upgraded all my drivers including the bios.

    Any other suggestions or is this a live with it or downgrade?

    I have not tried a clean install yet. Would prefer not to if possible but it may be a last resort.
      My ComputerSystem Spec
  2.    17 Aug 2015 #2
    Join Date : Aug 2015
    Posts : 6
    Windows 10 Home

    I have this same problem, except my laptop is new.

    I've been troubleshooting this on my laptop for maybe the past month, more or less since I've gotten it. For me, at least it's:

    NOT an overheating problem.
    NOT a CPU overclocking problem.
    NOT an SSD problem.
    NOT a HDD problem.
    NOT a USB problem.
    NOT exclusive to Windows 10 (it happened when I had Windows 7 before I upgraded).

    There is no consensus as to what causes this freezing/audio stutter/buzzing. Right now I'm testing with a different power supply. I'm actually hoping it's the PSU, because I really don't want to even think it has something to do with the motherboard.

    If it ends up being a driver problem (which I am doubtful it is), I wonder how Windows 10 automatic driver downloads will cause issues if driver rollbacks are necessary.

    Anyway, we're basically shit out of luck. Don't expect to get any real advice, since there basically is none to be had. To actually address your post, I don't think you need to do a clean install. I've done various clean installs, both of Windows 7 and 10, and I still get this issue, so it's not (I don't think) an OS or driver issue. But maybe it is. No one knows.

    Really frustrating.
      My ComputerSystem Spec
  3.    17 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 6
    Windows 10 Home

    It's not a PSU problem.

    Might actually be a driver problem, since I doubt that I got 2 equally defective motherboards. That would be really unlucky.

    Which driver? Who knows. There is no BSOD, so can't see which driver fails.
      My ComputerSystem Spec
  4.    17 Aug 2015 #4
    Join Date : Jul 2015
    Posts : 19
    Win10 Pro / Win7 Ultimate

    Check the Event Viewer under the System category. Use filtering to show only the events within a specific timeframe. It might not tell you explicitly what caused the freezing but it will give you an idea of how such a scenario started. From there, with some trial and error, you should be able to figure out how to effectively reproduce it and find a solution for it.
      My ComputerSystem Spec
  5.    17 Aug 2015 #5
    Join Date : Aug 2015
    West Sussex, UK
    Posts : 6
    Windows 10

    I have a similar problem with a Dell Precision 490 (I know, not a laptop) and I am sure the same issues cross over. Whenever I open a video either in a News clip from (lets say, the BBC) or even in Facebook (Wimp etc) there are times when the PC just grinds to a standstill and cannot be rebooted / restarted without a powerdown? I have contemplated a new graphics card but I feel sure this is a simpler fixable bug. Can anyone help?
      My ComputerSystem Spec
  6.    17 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 6
    Windows 10 Home

    Quote Originally Posted by Tonanti216 View Post
    there are times when the PC just grinds to a standstill
    What does this mean, "grinds to a standstill"? I'm not an IT technician, but this is very untechnical language.

    Does it freeze with an audio loop (e.g., with hard drive activity)? Does it freeze without an audio loop (e.g., all lights turn off except for the power on LED)?
      My ComputerSystem Spec
  7.    17 Aug 2015 #7
    Join Date : Aug 2015
    West Sussex, UK
    Posts : 6
    Windows 10

    Quote Originally Posted by YawnGod View Post
    What does this mean, "grinds to a standstill"? I'm not an IT technician, but this is very untechnical language.

    Does it freeze with an audio loop (e.g., with hard drive activity)? Does it freeze without an audio loop (e.g., all lights turn off except for the power on LED)?
    First of all I should apologise for my little colloquialism, "grinds to a standstill", which of course is quite common parlance in England and simply means - Stopped! In my case it means, stops mid video playback with the PC failing to respond in all ways. The display remains at the point where the application stopped, there is no sound, the mouse and keyboard are inactive and the only way to get out of this dilemma is to press and hold the on/off switch until the machine stops and then I restart it. All is well with the world until I mistakenly let a video run again. This is usually when playing video clip from within Facebook or any news channel, I have not tried it with Youtube yet.

    I hope this helps?

      My ComputerSystem Spec
  8.    19 Aug 2015 #8
    Join Date : Aug 2015
    Posts : 6
    Windows 10 Home

    Lol. Just lol.

    My computer actually froze and shut down *during* a blue screen memory dump.

    Jesus Christ. It's like computer inception.

    I'm really starting to hate technology.
      My ComputerSystem Spec
  9.    19 Aug 2015 #9
    Join Date : Mar 2015
    Posts : 616
    Windows 10

    Quote Originally Posted by lfish21 View Post
    I have not tried a clean install yet. Would prefer not to if possible but it may be a last resort.
    You still have the option of an in-place upgrade to repair your install. The installer (Media Creation Tool) will update to include the latest patch, which in my case has resolved several issues I was having with the clean install from July 29th. You'll have the option to keep setting, files, apps and programs (this is what I did).
      My ComputerSystem Spec
  10.    21 Aug 2015 #10
    Join Date : Aug 2015
    Posts : 6
    Windows 10 Home

    Quote Originally Posted by fracking4oil View Post
    You still have the option of an in-place upgrade to repair your install. The installer (Media Creation Tool) will update to include the latest patch, which in my case has resolved several issues I was having with the clean install from July 29th. You'll have the option to keep setting, files, apps and programs (this is what I did).
    Maybe. I've installed Linux and so far no freezes, so it indeed is probably a software issue, which is a relief.

    What were your issues?
      My ComputerSystem Spec

 
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