Devices and Printers - Add Device / Add a printer - Flashes and closes

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  1. Posts : 9
    Windows 10
       #1

    Devices and Printers - Add Device / Add a printer - Flashes and closes


    Hello,


    I have Windows 10 1909 and when i go to:


    control panel - Devices and Printers - Add Device / Add a printer the menu flashes for 1 sec and then closes.


    Also if i go to:


    start menu - settings - devices that menu also flashes for 1 sec and them closes.


    In addition Bluetooth settings don't work.


    I don't have a printer installed and i don't have any Bluetooth devices i just noticed that those menus don't work.
    I have installed windows about a month ago. I have setup my computer exactly like i want it it's very stable and fast and would not like to format and start over.


    I have tried the usual routine:




    sfc /scannow


    DISM.exe /Online /Cleanup-image /Scanhealth


    DISM.exe /Online /Cleanup-image /Restorehealth


    DISM.exe /online /cleanup-image /startcomponentcleanup


    Get-appxpackage -all *shellexperience* -packagetype bundle |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + “\appxmetadata\appxbundlemanifest.xml”)}


    and didn't help at all.


    I have tried to find relevant error messages in Event Viewer but nothing came up.
    I assume some service is not starting properly or something similar that's why the menus won't work.


    Any help will be appreciated.




    Thank you
    Chris
      My Computer


  2. Posts : 35,508
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi, you might review this and see if anything helps.. same symptom, shows some things that didn't help, unfortunately the O/P stopped replying.

    'Add a printer' dialog crashes immediately

    Similar here:
    Cannot add printer in Windows 10 - Super User

    Check these services:
    *Make sure the Print Spooler service is running ...

    1.GO to Start then run and type services. msc and then click OK.
    2.Scroll down and find Printer Spooler service under the Name column
    3 Right click on Printer Spooler and select Properties. From dropdown menu choose automatic for Startup type. Check Service status, if service is stopped click on Start and than OK button, but if service is started first stop it with Stop button than click on Start and OK.

    *Also..check for dependencies... while in the Print Spooler service properties..
    1.Click the Dependencies tab. The first box lists all of the system services that must be running for Print Spooler to start. These are the dependencies.
    2.Make a note of each service, click OK
    3. Now go through the list and start each service upon which Print Spooler is dependent( if the service is not already started). If a service was not started, right-click it, click Properties and then confirm that the Startup type is Automatic.
    You might check a couple of Bluetooth services:
    [SOLVED] - Devices and Printers will not open or load! Fixed - YouTube
      My Computers


  3. Posts : 9
    Windows 10
    Thread Starter
       #3

    dalchina said:
    Hi, you might review this and see if anything helps.. same symptom, shows some things that didn't help, unfortunately the O/P stopped replying.

    'Add a printer' dialog crashes immediately

    Similar here:
    Cannot add printer in Windows 10 - Super User

    Check these services:


    You might check a couple of Bluetooth services:
    [SOLVED] - Devices and Printers will not open or load! Fixed - YouTube




    * The similar threads didn't really help.

    * Print spooler is indeed running

    I managed to find this entry is event viewer :


    Faulting application name: SystemSettings.exe, version: 10.0.18362.628, time stampFaulting module name: ntdll.dll, version: 10.0.18362.719, time stampException code: 0xc0000409Fault offset: 0x000000000008c4dfFaulting process id: 0x5dcFaulting application start time: 0x01d65c73bde6d610Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exeFaulting module path: C:\Windows\SYSTEM32\ntdll.dllReport Id: 2650871a-016a-4c76-9c33-f02e5371b2c8Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewyFaulting package-relative application ID: microsoft.windows.immersivecontrolpanel


    I found this thread here that is identical to mine:

    Windows Settings > Devices crashes. Alternative for Bluetooth? - Super User
      My Computer


  4. Posts : 35,508
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #4

    * The similar threads didn't really help.
    Thank you for your reply. As my crystal ball is currently down for scheduled maintenance my ability to provide an exact and precise solution to your particular problem is, regrettably, limited. Good luck.
      My Computers


  5. Posts : 9
    Windows 10
    Thread Starter
       #5

    What information do you need to help ?
      My Computer


  6. Posts : 35,508
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #6

    If you create a new user for test purposes, log in as that user, do you see the same thing? If not, it's specific to your user profile and general Windows repairs will not help.
      My Computers


  7. Posts : 9
    Windows 10
    Thread Starter
       #7

    I found a disabled service:

    C:\Windows\system32>sc config BluetoothUserService_405f6 start=demand[SC] ChangeServiceConfig FAILED 87:The parameter is incorrect.

    and can not start it, i am getting error 87

    * from the services menu i am getting: The parameter is incorrect
    * Tried editing the registry from Start 4 to Start 2 but upon restart it reverts back to 4

    - - - Updated - - -

    Powershell as admin:


    PS C:\Windows\system32> get-service -name BluetoothUserService_405f6 | set-service -startuptype automatic -confirm:$falseset-service : Service 'Bluetooth User Support Service_405f6 (BluetoothUserService_405f6)' cannot be configured due to the following error: The parameter is incorrectAt line:1 char:48+ ... serService_405f6 | set-service -startuptype automatic -confirm:$false+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : PermissionDenied: (System.ServiceProcess.ServiceController:ServiceController) [Set-Service], ServiceCommandException + FullyQualifiedErrorId : CouldNotSetService,Microsoft.PowerShell.Commands.SetServiceCommand
      My Computer


  8. Posts : 35,508
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #8

    Searching for
    BluetoothUserService error 87
    offers e.g.
    https://answers.microsoft.com/en-us/windows/forum/all/changing-bluetooth-user-support-service-from/f453e44c-4215-4a1e-b987-f82b356a0dae

    https://www.tenforums.com/drivers-hardware/115194-parameter-incorrect-bluetooth-user-support-service-auto-2.html

    post #15


    You could:
    - perform an in-place upgrade repair of 1909, for which you need a 1909 iso- freely downloadable- see tutorial (or bootable disk)

    - try using Tweaking.com's free repair tool - follow the guided instructions and select only relevant repairs (services)
      My Computers


  9. Posts : 9
    Windows 10
    Thread Starter
       #9

    dalchina said:
    Searching for
    BluetoothUserService error 87
    offers e.g.
    https://answers.microsoft.com/en-us/windows/forum/all/changing-bluetooth-user-support-service-from/f453e44c-4215-4a1e-b987-f82b356a0dae

    https://www.tenforums.com/drivers-hardware/115194-parameter-incorrect-bluetooth-user-support-service-auto-2.html

    post #15


    You could:
    - perform an in-place upgrade repair of 1909, for which you need a 1909 iso- freely downloadable- see tutorial (or bootable disk)

    - try using Tweaking.com's free repair tool - follow the guided instructions and select only relevant repairs (services)



    Thank you Tweaking.com's free repair tool worked i reset the windows services to default and the BluetoothUserService started but the original problem remains add printer add device flashes and closes.
      My Computer


  10. Posts : 35,508
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #10

    Ok, good, see post #6, then given your post #3 you could try the appropriate command to re-register Settings
    Reinstall and Re-register Apps in Windows 10

    but that still wouldn't deal with
    control panel - Devices and Printers - Add Device / Add a printer the menu flashes for 1 sec and then closes.
    Is your problem similar to this - note the additional Add device that was failing and things that were tried:
    'Add a printer' dialog crashes immediately

    (Note: Tweaking.com's tool offers a 'repair print spooler' repair, but your problem may be different)
      My Computers


 

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