Shutdowns on system


  1. Posts : 13
    Windows 10 Professional (x64) Version 1909 (build 18363.778)
       #1

    Shutdowns on system


    Morning, hope all are well today.

    I had a shutdown on my system couple weeks ago. Stats below. When booting it back up I had to go in and reset my bios. Since then I have not been able to get it right. At the moment it is working ok but I expect another shut down. So I am looking for some help because maybe I am missing something or someone will spot something I have not seen.

    There is a short story behind this. I built it several years back and it has been a nice little gem. This is really the only time I have had an issue. I bought it through New Egg. It was a package deal Motherboard + Ram + processor. I have done overclocking before but do not claim to be a pro. I had planned on overclocking this just a touch but since it was going to be a home machine, a little would be fine. After running it seems like a couple of months it started doing this shut down thing. I worked with it a bit but I decided to call New Egg and get some direction. Ended up it was suggested by New Egg that I needed to call the board manufacturer and see what they could do. I attempted to send it back but New Egg said after 30 days if a part failed I would need to call the manufacturer of that part and give them a chance and if nothing was able to be fixed they would provide me with a return number and I could return it.

    Well I talked to several people who had me do different things over, I guess another couple of months. Finally I got this one guy who knew his stuff. He looked at my error files and my CPUZ info. He then said, Hey I bet it is your memory. Had me down clock my memory by one step. It never shut down again till now. I did overclock the processor as I remember just one maybe two steps to compensate for downclocking the ram.

    Now it is acting like I said above. So I was wondering if someone could look at the info below and maybe suggest something. Memtest showed no issues as long as the system would stay up. I did test the memory in another system here I built and it said it was fine. I used Hot CPU Tester, no issues there. Used Utra-X products to test the board and it didn't show anything. I pulled the board and did a thorough visual and everything look good use a magnifier. I check everything visually. Put it back together the same issue.

    At this point I am thinking it is in the settings. But to the best of my memory I am using the same settings as before except I don't have the processor overclocked. So what gives? Oh, tried another psu just in case. It did the same thing.

    OS Name Microsoft Windows 10 Pro
    Version 10.0.18363 Build 18363

    SMBIOS Version 2.7 American Megatrends Inc. v1001
    ASUSTeK COMPUTER INC. Motherboard 970 PRO GAMING/AURA revision Rev 1.xx
    AMD FX(tm)-4350 Quad-Core Processor
    clock speed 4200.0 MHz
    FSB speed 200.0 MHz
    multiplier 21.0x
    Northbridge AMD RD9x0 rev. 02
    Southbridge AMD SB910/950 rev. 40
    Graphic Interface PCI-Express
    PCI-E Link Width x16
    PCI-E Max Link Width x16
    Memory Type DDR3
    Memory Size 16 GBytes
    Channels Dual
    Memory Frequency 401.3 MHz (1:2)
    CAS# latency (CL) 6.0
    RAS# to CAS# delay (tRCD) 6
    RAS# Precharge (tRP) 6
    Cycle Time (tRAS) 14
    Bank Cycle Time (tRC) 20
    Uncore Frequency 2207.4 MHz
    DIMM # 1
    SMBus address 0x50
    Memory type DDR3
    Module format UDIMM
    Module Manufacturer(ID) G.Skill
    Size 8192 MBytes
    Max bandwidth PC3-12800 (800 MHz)
    Part number F3-2133C11-8GXL
    Number of banks 8
    Nominal Voltage 1.50 Volts
    EPP no
    XMP yes
    XMP revision 1.3
    AMP no
    JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
    JEDEC #1 6.0-6-6-16-22 @ 457 MHz
    JEDEC #2 7.0-7-7-19-26 @ 533 MHz
    JEDEC #3 8.0-8-8-22-30 @ 609 MHz
    JEDEC #4 9.0-9-9-24-33 @ 685 MHz
    JEDEC #5 10.0-10-10-27-37 @ 761 MHz
    JEDEC #6 11.0-11-11-28-39 @ 800 MHz
    XMP profile XMP-2134
    Specification PC3-17100
    Voltage level 1.500 Volts
    Min Cycle time 0.937 ns (1067 MHz)
    Max CL 11.0
    Min tRP 11.69 ns
    Min tRCD 11.69 ns
    Min tWR 14.88 ns
    Min tRAS 28.63 ns
    Min tRC 40.65 ns
    Min tRFC 260.00 ns
    Min tRTP 7.50 ns
    Min tRRD 5.00 ns
    Command Rate 2T
    XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
    XMP #1 11.0-13-13-31-44-2T @ 1067 MHz (1.500 Volts)
    XMP profile XMP-2132
    Specification PC3-17100
    Voltage level 1.500 Volts
    Min Cycle time 0.938 ns (1066 MHz)
    Max CL 11.0
    Min tRP 11.88 ns
    Min tRCD 11.88 ns
    Min tWR 15.00 ns
    Min tRAS 28.75 ns
    Min tRC 40.94 ns
    Min tRFC 260.42 ns
    Min tRTP 7.50 ns
    Min tRRD 5.00 ns
    Command Rate 1T
    XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
    XMP #1 11.0-13-13-31-44-1T @ 1066 MHz (1.500 Volts)

    DIMM # 2
    SMBus address 0x51
    Memory type DDR3
    Module format UDIMM
    Module Manufacturer(ID) G.Skill (7F7F7F7FCD000000000000)
    Size 8192 MBytes
    Max bandwidth PC3-12800 (800 MHz)
    Part number F3-2133C11-8GXL
    Number of banks 8
    Nominal Voltage 1.50 Volts
    EPP no
    XMP yes
    XMP revision 1.3
    AMP no
    JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
    JEDEC #1 6.0-6-6-16-22 @ 457 MHz
    JEDEC #2 7.0-7-7-19-26 @ 533 MHz
    JEDEC #3 8.0-8-8-22-30 @ 609 MHz
    JEDEC #4 9.0-9-9-24-33 @ 685 MHz
    JEDEC #5 10.0-10-10-27-37 @ 761 MHz
    JEDEC #6 11.0-11-11-28-39 @ 800 MHz
    XMP profile XMP-2134
    Specification PC3-17100
    Voltage level 1.500 Volts
    Min Cycle time 0.937 ns (1067 MHz)
    Max CL 11.0
    Min tRP 11.69 ns
    Min tRCD 11.69 ns
    Min tWR 14.88 ns
    Min tRAS 28.63 ns
    Min tRC 40.65 ns
    Min tRFC 260.00 ns
    Min tRTP 7.50 ns
    Min tRRD 5.00 ns
    Command Rate 2T
    XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
    XMP #1 11.0-13-13-31-44-2T @ 1067 MHz (1.500 Volts)
    XMP profile XMP-2132
    Specification PC3-17100
    Voltage level 1.500 Volts
    Min Cycle time 0.938 ns (1066 MHz)
    Max CL 11.0
    Min tRP 11.88 ns
    Min tRCD 11.88 ns
    Min tWR 15.00 ns
    Min tRAS 28.75 ns
    Min tRC 40.94 ns
    Min tRFC 260.42 ns
    Min tRTP 7.50 ns
    Min tRRD 5.00 ns
    Command Rate 1T
    XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
    XMP #1 11.0-13-13-31-44-1T @ 1066 MHz (1.500 Volts)
      My Computer


  2. Posts : 4,071
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #2

    Please specify how much is the overclock on each device (Base clock, CPU, Memory etc)
    What are the max CPU working temperatures?
    From Fx-4350 specs I can see that it has a TDP / TDP of 125W and a max temperature of 61C.
    Do you have a good CPU heat sink?
    Do you have a temperature monitor?
    Do you have a MB speaker and is BIOS set to alert when CPU temperatures reaches 60C?

    My suggestion is to disable all overclock to see if it works without issues.
      My Computers


  3. Posts : 13
    Windows 10 Professional (x64) Version 1909 (build 18363.778)
    Thread Starter
       #3

    Hasn't been overclocked since the first shut down, and the thing is that this has always run what I think is hot. But it has not shut down the whole time. I have only the stock fan. I have been meaning to get a stronger one. That one thing that always get put behind other things.Shutdowns on system-untitled.jpgIt is set to alert me. I don't monitor the temp regular. My bad. I had this on my system but have not used it as I should. Everything else, no.
      My Computer


  4. Posts : 4,071
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #4

    Overclock brings together over voltage that brings over temperatures.
    You did not answered what was overclock and how deep it was.

    My suggestion is:
    - See if you have the latest (Non Beta) BIOS.
    - Download, extract (I have mine extracted to C:\Program Files (x86)\HardwareMonitor) and run Open Hardware Monitor. Set it to run on windows start. You can configure to show on gadget and on tray (see mine as an example).

    It will record the min and Max temperatutes (and many other parameters). Very good.
    Attached Thumbnails Attached Thumbnails Shutdowns on system-hdmonitor2.jpg   Shutdowns on system-hard_mon.jpg  
    Last edited by Megahertz; 07 Jul 2020 at 16:03.
      My Computers


  5. Posts : 13
    Windows 10 Professional (x64) Version 1909 (build 18363.778)
    Thread Starter
       #5

    I wanted to come back and again thank you all for your input. I think I have found what the issue is or was. Sometimes you can panic and the simple stuff slips through your fingers. I put a fan in the back of the pc to blow air out. I also checked the grease on the cpu and heatsink. It was pretty crusty.

    I replaced the grease. Once everything was set up and I turned it on. It instantly thanked me. I have been stepping up the load now for 24hrs. No shut downs. Right now it has been running hard for 18 hours and doing fine. No overclocking just putting a load on it.

    Thank You!
      My Computer


 

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