New
#21
The logs were in a foreign language and could not be scanned.
Only a few files have been viewed.
List:
a) any antivirus software (always on and manual)
b) any non-Microsoft firewall software
c) any drive encryption software
Make sure images are posted for all steps / tests.
These are preliminary steps /tests.
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}
12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
Use this link as needed when posting results:
How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com
13) Make sure that there is no over clocking while troubleshooting
14) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.
C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
15) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10
16) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan
17) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US
18) These steps / tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /r /v
19) Uninstall Avast using the applicable uninstall tool:
Avast Uninstall Utility | Download aswClear for Avast Removal
20) Make sure Microsoft defender is on
21) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread
22) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
Disk Management - How to Post a Screenshot of
23) Download and install Minitool Partition Wizard > click launch > post an image of the results into this thread
MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com
MiniTool Portable Partition Magic Brings Easier Disk Management
Take Screenshot in Windows 10
https://support.microsoft.com/en-gb/...re-screenshots
How to Upload and Post Screenshots and Files at Ten Forums
Code:The index bitmap $I30 in file 0x1d is incorrect.
Code:Event[705]: Log Name: System Source: Ntfs Date: 2020-06-27T15:25:52.159 Event ID: 55 Task: N/A Level: Erro Opcode: Informaþ§es Keyword: N/A User: S-1-5-18 User Name: AUTORIDADE NT\SISTEMA Computer: Thunderbird Description: CorrupþÒo detectada na estrutura do sistema de arquivos, no volume C:. Uma corrupþÒo foi encontrada em uma estrutura de Ýndice do sistema de arquivos. O n·mero de referÛncia do arquivo Ú 0x200000001357e. O nome do arquivo Ú "\Users\OdyssÚus\Pictures\Minhas Imagens\Pessoal\FamÝlia\Todos". O atributo de Ýndice corrompido Ú ":$I30:$INDEX_ALLOCATION".
Code:CorrupþÒo detectada na estrutura do sistema de arquivos, no volume \\?\Volume{634741f0-d71d-4099-e8cc-6ab31e61a1ca}. Uma corrupþÒo foi encontrada em uma estrutura de Ýndice do sistema de arquivos. O n·mero de referÛncia do arquivo Ú 0x100000000001d. O nome do arquivo Ú "\$Extend\$RmMetadata\$TxfLog". O atributo de Ýndice corrompido Ú ":$I30:$INDEX_ALLOCATION".
Code:Event[127]: Log Name: System Source: Ntfs Date: 2020-06-26T17:55:12.546 Event ID: 55 Task: N/A Level: Erro Opcode: Informaþ§es Keyword: N/A User: S-1-5-18 User Name: AUTORIDADE NT\SISTEMA Computer: Thunderbird Description: CorrupþÒo detectada na estrutura do sistema de arquivos, no volume C:. Uma corrupþÒo foi encontrada em uma estrutura de Ýndice do sistema de arquivos. O n·mero de referÛncia do arquivo Ú 0x200000001357e. O nome do arquivo Ú "\Users\OdyssÚus\Pictures\Minhas Imagens\Pessoal\FamÝlia\Todos". O atributo de Ýndice corrompido Ú ":$I30:$INDEX_ALLOCATION".
Code:Event[32]: Log Name: System Source: Ntfs Date: 2020-06-26T17:21:35.231 Event ID: 55 Task: N/A Level: Erro Opcode: Informaþ§es Keyword: N/A User: S-1-5-18 User Name: AUTORIDADE NT\SISTEMA Computer: Thunderbird Description: CorrupþÒo detectada na estrutura do sistema de arquivos, no volume D:. Uma corrupþÒo foi encontrada em uma estrutura de Ýndice do sistema de arquivos. O n·mero de referÛncia do arquivo Ú 0x100000000001d. O nome do arquivo Ú "\$Extend\$RmMetadata\$TxfLog". O atributo de Ýndice corrompido Ú ":$I30:$INDEX_ALLOCATION".
Last edited by zbook; 29 Jun 2020 at 03:44.