Problems with SFC, Dism and Windows Update

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  1. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #21

    The logs were in a foreign language and could not be scanned.
    Only a few files have been viewed.

    List:
    a) any antivirus software (always on and manual)
    b) any non-Microsoft firewall software
    c) any drive encryption software

    Make sure images are posted for all steps / tests.

    These are preliminary steps /tests.


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    Use this link as needed when posting results:
    How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com


    13) Make sure that there is no over clocking while troubleshooting

    14) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    15) Use the information in this link to find the chkdsk report in the event viewer.
    Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10


    16) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    17) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    18) These steps / tests can be performed overnight:
    a) HD Tune full error scan
    b) Sea Tools for Windows long generic test
    c) Chkdsk /r /v

    19) Uninstall Avast using the applicable uninstall tool:
    Avast Uninstall Utility | Download aswClear for Avast Removal

    20) Make sure Microsoft defender is on

    21) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

    22) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of

    23) Download and install Minitool Partition Wizard > click launch > post an image of the results into this thread
    MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com
    MiniTool Portable Partition Magic Brings Easier Disk Management



    Take Screenshot in Windows 10
    https://support.microsoft.com/en-gb/...re-screenshots
    How to Upload and Post Screenshots and Files at Ten Forums




    Code:
    The index bitmap $I30 in file 0x1d is incorrect.

    Code:
    Event[705]:
      Log Name: System
      Source: Ntfs
      Date: 2020-06-27T15:25:52.159
      Event ID: 55
      Task: N/A
      Level: Erro
      Opcode: Informa■žes
      Keyword: N/A
      User: S-1-5-18
      User Name: AUTORIDADE NT\SISTEMA
      Computer: Thunderbird
      Description: 
    Corrup■Ďo detectada na estrutura do sistema de arquivos, no volume C:.
    
    Uma corrup■Ďo foi encontrada em uma estrutura de Ţndice do sistema de arquivos. O nĚmero de refer█ncia do arquivo ┌ 0x200000001357e. O nome do arquivo ┌ "\Users\Odyss┌us\Pictures\Minhas Imagens\Pessoal\FamŢlia\Todos". O atributo de Ţndice corrompido ┌ ":$I30:$INDEX_ALLOCATION".

    Code:
    Corrup■Ďo detectada na estrutura do sistema de arquivos, no volume \\?\Volume{634741f0-d71d-4099-e8cc-6ab31e61a1ca}.
    
    Uma corrup■Ďo foi encontrada em uma estrutura de Ţndice do sistema de arquivos. O nĚmero de refer█ncia do arquivo ┌ 0x100000000001d. O nome do arquivo ┌ "\$Extend\$RmMetadata\$TxfLog". O atributo de Ţndice corrompido ┌ ":$I30:$INDEX_ALLOCATION".

    Code:
    Event[127]:
      Log Name: System
      Source: Ntfs
      Date: 2020-06-26T17:55:12.546
      Event ID: 55
      Task: N/A
      Level: Erro
      Opcode: Informa■žes
      Keyword: N/A
      User: S-1-5-18
      User Name: AUTORIDADE NT\SISTEMA
      Computer: Thunderbird
      Description: 
    Corrup■Ďo detectada na estrutura do sistema de arquivos, no volume C:.
    
    Uma corrup■Ďo foi encontrada em uma estrutura de Ţndice do sistema de arquivos. O nĚmero de refer█ncia do arquivo ┌ 0x200000001357e. O nome do arquivo ┌ "\Users\Odyss┌us\Pictures\Minhas Imagens\Pessoal\FamŢlia\Todos". O atributo de Ţndice corrompido ┌ ":$I30:$INDEX_ALLOCATION".

    Code:
    Event[32]:
      Log Name: System
      Source: Ntfs
      Date: 2020-06-26T17:21:35.231
      Event ID: 55
      Task: N/A
      Level: Erro
      Opcode: Informa■žes
      Keyword: N/A
      User: S-1-5-18
      User Name: AUTORIDADE NT\SISTEMA
      Computer: Thunderbird
      Description: 
    Corrup■Ďo detectada na estrutura do sistema de arquivos, no volume D:.
    
    Uma corrup■Ďo foi encontrada em uma estrutura de Ţndice do sistema de arquivos. O nĚmero de refer█ncia do arquivo ┌ 0x100000000001d. O nome do arquivo ┌ "\$Extend\$RmMetadata\$TxfLog". O atributo de Ţndice corrompido ┌ ":$I30:$INDEX_ALLOCATION".
    Last edited by zbook; 29 Jun 2020 at 03:44.
      My Computer


  2. Posts : 3,996
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #22

    dalchina said:
    Have you considered an in-place upgrade repair install as post #2?
    Did you ever did a win 10 clean install after the Win 8 to win 10 upgrade?

    I think is time for a in-place upgrade Repair Install as dalchina suggested.

    Avoid Win 10 2004. If you don't have Win 10 1909 use Heidoc Windows-ISO-Downloader tool
      My Computers


  3. Posts : 48
    Windows 10
    Thread Starter
       #23

    Greetings!

    I tried to do an Inplace as suggested by dalchina and after a long time the system returned to me that there was an error in the inslation.
    I restarted and the system returned to me with the Windows installation screen with the following error ...

    Problems with SFC, Dism and Windows Update-anotacao-2020-06-29-145822.png

    Could not install Windows 10
    The computer has been set to the state before Windows 10 installation started.

    0x80004005 - 0x 1000A

    The installation failed in the DOWLEVEL phase with an error during the PREPARE_FIRST_BOOT operation

    I had not seen the forum after four in the morning, I read it now, I will try the procedures suggested by zbook, this or format and give error in the clean installation or any error that may still occur. I'm unlucky. : /
      My Computer


  4. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #24

    The above error is seen with antivirus software.

    Please do not attempt upgrades until the preliminary steps in post #21 are completed.
      My Computer


  5. Posts : 3,996
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #25

    Corrup■Ďo detectada na estrutura do sistema de arquivos, no volume C:.

    Detected file system corruption on volume C:

    Uma corrup■Ďo foi encontrada em uma estrutura de Ţndice do sistema de arquivos.
    O nĚmero de refer█ncia do arquivo ┌ 0x200000001357e.
    O nome do arquivo ┌ "\Users\Odyss┌us\Pictures\Minhas Imagens\Pessoal\FamŢlia\Todos".
    O atributo de Ţndice corrompido┌ ":$I30:$INDEX_ALLOCATION

    You have a logical disk issue.
    You have to fix it first.

    Open a CMD window as administrator and type:
    chkdsk c: /f
    It will say that the disk is in use and if you want to schedule to next start = Yes
    Restart.

    zbook my have better sugestions
      My Computers


  6. Posts : 48
    Windows 10
    Thread Starter
       #26

    List:

    a) any antivirus software (always on and manual) - Avast Premium Security (Always On)

    b) any non-Microsoft firewall software - Avast Firewall

    c) any drive encryption software - No disk encryption software

    -------------------------------------------------------------------------------------

    C: \ windows \ system32> sfc / scannow

    Starting file verification. The process will take a few minutes to complete.

    Starting verification phase of system verification.
    58% verification completed.

    Windows Resource Protection cannot perform the requested operation.

    C: \ windows \ system32> dism / online / cleanup-image / scanhealth

    Deployment Image Maintenance and Management Tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.836

    [==================== 35.2%]
    Error: 605

    The specified buffer contains malformed data.

    The DISM log file can be found at C: \ windows \ Logs \ DISM \ dism.log

    C: \ windows \ system32> dism / online / cleanup-image / restorehealth

    Deployment Image Maintenance and Management Tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.836

    [=============== 26.0%]
    Error: 605

    The specified buffer contains malformed data.

    The DISM log file can be found at C: \ windows \ Logs \ DISM \ dism.log

    C: \ windows \ system32> sfc / scannow

    Starting file verification. The process will take a few minutes to complete.

    Starting verification phase of system verification.
    58% verification completed.

    Windows Resource Protection cannot perform the requested operation.

    C: \ windows \ system32> chkdsk / scan
    The file system type is NTFS.
    The volume label is Horse of Steel.

    Stage 1: examining the basic structure of the file system ...
    811520 of processed file records.
    File verification completed.
    25467 large file records processed.
    0 invalid file records processed.

    Stage 2: examining the file name binding ...
    73572 new analysis records processed.
    Corruption found in the index "$ I30" of the directory "\ Users \ Odysseus \ Pictures \ My Images \ Personal \ Family \ Everyone <0x2.0x1357e>"
    ... queued for offline repair.
    Cluttered index "$ I30" found in the directory "\ Users \ OdyssÚus \ Pictures \ My Images \ Personal \ Family \ Everyone <0x2.0x1357e>"
    ... queued for offline repair.
    1020112 of index entries processed.
    Index check completed.
    12 unindexed files scanned.
    12 missing entries (\ Users \ OdyssÚus \ Pictures \ My Images \ Personal \ Family \ Everyone \ Foto0280.jpg <0x3,0x1357c>, ...) in the index "$ I30" in the directory "\ Users \ OdyssÚus \ Pictures \ My Images \ Personal \ Family \ Everyone <0x2.0x1357e> "
    ... queued for offline repair.
    0 non-indexed files recovered in lost and found.
    73572 new analysis records processed.

    Stage 3: examining security descriptors ...
    Verification of security descriptors completed.
    104297 data files processed.
    CHKDSK is checking the USN diary ...
    USN journal check completed.
    Windows encountered problems that must be resolved offline.
    Run "chkdsk / spotfix" to correct the problems.

    944236543 KB of total disk space.
    542660496 KB in 491415 files.
    335832 KB in 104298 indexes.
    0 KB in bad sectors.
    916823 KB in use by the system.
    65536 KB occupied by the log file.
    400323392 KB available on disk.

    4096 bytes in each allocation unit.
    Total 236059135 allocation units on the disk.
    100080848 allocation units available on disk.

    C: \ windows \ system32> wmic recoveros set autoreboot = false
    Updating '\\ THUNDERBIRD \ ROOT \ CIMV2 property (s): Win32_OSRecoveryConfiguration.Name = "Microsoft Windows 10 Pro | C: \\ windows | \\ Device \\ Harddisk0 \\ Partition4"'
    Property (s) updated successfully.

    C: \ windows \ system32> wmic recoveros set DebugInfoType = 7
    Updating '\\ THUNDERBIRD \ ROOT \ CIMV2 property (s): Win32_OSRecoveryConfiguration.Name = "Microsoft Windows 10 Pro | C: \\ windows | \\ Device \\ Harddisk0 \\ Partition4"'
    Property (s) updated successfully.

    C: \ windows \ system32> wmic recoveros get autoreboot
    AutoReboot
    FALSE


    C: \ windows \ system32> wmic recoveros get DebugInfoType
    DebugInfoType
    7


    C: \ windows \ system32> bcdedit / enum {badmemory}

    RAM defects
    ---------------
    identifier {badmemory}
    badmemorylist 0x10007

    -------------------------------------------------------------------------------------

    I will do more tests tonight with chkdsk.
      My Computer


  7. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #27

    Run Memtest86 version 8.4 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.

    MemTest86 - Official Site of the x86 Memory Testing Tool

    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.
    Please post this in addition to the images.
      My Computer


  8. Posts : 3,996
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #28

    You ran chkdsk C: /scan
    "Windows encountered problems that must be resolved offline"

    Open a CMD window as administrator and type:
    chkdsk c: /f
    It will say that the disk is in use and if you want to schedule to next start = Yes
    Restart.
      My Computers


  9. Posts : 48
    Windows 10
    Thread Starter
       #29

    Greetings!

    Here are the results of the requested tests.

    Dropbox - Thunderbird Tests Results.zip - Simplify your life
      My Computer


  10. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #30

    For disk management > see instructions and tutorial
    a) widen each column as necessary so that the contents in the parenthesis are not cutoff
    b) widen row disk 0 as necessary so characters are not cutoff

    For Memtest86 > when available post the second test result images

    Were the RAM modules replaced at any time?


    Update the progress with each step.


    When the steps are completed:
    1) find a flash drive that you can format (> or = 8 GB)

    2) create a bootable windows 10 iso 2004
    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10

    3) download windows 10 iso 1909 to the desktop
    http://windowsiso.net
    Microsoft Windows and Office ISO Download Tool
    TechBench by WZT (v4.1.1)
    UUP dump

    4) make a free backup image using Macrium:
    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect

    5) Make sure that Avast is uninstalled and Microsoft defender is on

    6) Place the computer in clean boot:
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    7) Perform an in place upgrade repair with Windows 10 2004 while in clean boot

    8) Select not to allow updates during the upgrade

    9) Make sure Wifi and ethernet are disconnected during the next upgrade attempt

    10) For any upgrade failure:
    a) post a new V2
    b) post results using the powershell command



    Repair Install Windows 10 with an In-place Upgrade
    Last edited by zbook; 02 Jul 2020 at 22:17.
      My Computer


 

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