Computer used to wake on key or mouse; now needs power button


  1. Posts : 226
    Windows 10
       #1

    Computer used to wake on key or mouse; now needs power button


    I posted a long thread last month, about a PC that had a very slow wifi connection. A new card fixed that.

    Since I got it back from the shop though - and I believe all they did was replace the wireless card - I've no longer been able to wake the computer from sleep by clicking the mouse or tapping a key. Only thing that works is the power button.

    The most obvious thing - configure the mouse and keyboard to be able to wake the computer - aren't the issue. Both are configured that way and always have been.

    I really can't imagine that the newly-installed card, an Intel 7260, is the problem, but that's the only thing the shop - good guys who I trust - touched.

    Computer is a custom build, with an Intel DQ77KB motherboard.

    Any suggestions for how to get the computer to again wake by keyboard or mouse, as it did before the new wireless card?
      My Computer


  2. Posts : 36,217
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi, start with this and check they are listed as capable of waking it:
    See Devices able to Wake Computer in Windows 10

    If they are, but not enabled, you can use this:
    Allow or Prevent Devices to Wake Computer in Windows 10
      My Computers


  3. Posts : 226
    Windows 10
    Thread Starter
       #3

    dalchina said:
    Hi, start with this and check they are listed as capable of waking it:
    See Devices able to Wake Computer in Windows 10

    If they are, but not enabled, you can use this:
    Allow or Prevent Devices to Wake Computer in Windows 10
    C:\WINDOWS\system32>powercfg -devicequery wake_armed
    HID-compliant mouse (001)
    HID Keyboard Device
    Intel(R) 82579LM Gigabit Network Connection
    Intel(R) 82574L Gigabit Network Connection
      My Computer


  4. Posts : 36,217
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #4

    Please check
    Computer used to wake on key or mouse; now needs power button-1.png

    See also section on Missing Power Management Tab which may be relevant:
    Prevent a Mouse or USB Device from Waking Windows from Sleep Mode
      My Computers


  5. Posts : 12,557
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #5

    I ran into the mouse/keyboard wake issue and found the "problem" to be using USB 3 ports instead of the USB 2 ports which are set as Legacy in the BIOS.
      My Computers


  6. Posts : 226
    Windows 10
    Thread Starter
       #6

    dalchina said:
    Please check
    Computer used to wake on key or mouse; now needs power button-1.png
    Although I didn't include a graphic, the original post stated that the mouse and keyboard are and have always been configured to wake the computer. And the powercfg -devicequery wake_armed command in Post 3 above showed that to be the case.
      My Computer



  7. Posts : 36,217
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #7

    Thank you for your reply.
      My Computers


  8. Posts : 226
    Windows 10
    Thread Starter
       #8

    Update: I called the shop that had worked on the computer, and they of course couldn't imagine anything they'd changed on the computer, that would have caused the keyboard and/or mouse to be unable to wake it.

    They suggested the one other thing I had considered, which was from the power management tab of the properties of those devices, uncheck "allow this device to wake the computer." Then I put it to sleep, woke it, went back to the device properties, checked the wake boxes, and again put it to sleep.

    But this toggle - from wake to no-wake back to wake - didn't make a difference.

    The shop also confirmed that there shouldn't be a bios setting that would have changed to stop keyboard or mouse waking. And I'd looked at those settings, and I'd seen nothing either that looked wrong.

    So I'm still trying to find what I should do to restore waking the computer from the keyboard or the mouse.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 16:23.
Find Us




Windows 10 Forums