AOL Gold Problem - Delayed Sign On

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  1. Posts : 54
    Windows 10
       #1

    AOL Gold Problem - Delayed Sign On


    Not sure if this forum can provide solutions for an ISP issue, but here it is.

    I use Windows 10 and AOL Gold.

    Since early last March when I open AOL, there is a long delay. This usually occurs after my PC has been idle and I open AOL, but it will do it on occasion after I am on my PC.

    After repeated attempts I finally was able to talk with a higher-level AOL tech. These are his remarks.
    He claims my AOL is not properly closing when I sign off, and there are some programs running in the background when I try to sign on again. To that point, I turned off all of my startup programs and that did not help. The tech finally said my Windows is corrupted and I should reinstall Windows.

    The other steps I have taken are:

    Turned Off all of my antivirus software, reinstalled AOL, did sfc /scannow, Check Disc for errors, and did DISM.exe /Online /Cleanup-image /Restorehealth

    So, is there a solution other than reinstalling Windows?

    Thanks,
    Jerry
    5/31/20
      My Computer


  2. Posts : 32,885
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    General troubleshooting can be performed.

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan

    7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    8) Place the computer in clean boot:
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    9) Which AV software was disabled?

    10) There are log collectors used in another Ten Forums room.
    Run each V2 and DM and upload results directly into this thread
    BSOD - Posting Instructions
      My Computer


  3. Posts : 54
    Windows 10
    Thread Starter
       #3

    I did Steps 1 thru 6 and 8* and the delay issue was not fixed.

    *Questions on Clean Boot –

    I tried Clean Boot a number of times. After a Restart, I didn’t notice any change on my computer screen. Is that normal?

    And, I did sign in as an administrator (see screenshot 32). I left that screenshot on my computer screen and proceeded with the clean boot sequence. Another thing I noticed was after I finished the clean boot and started the steps to Restart Computer to Normal Setup, there is a step to “uncheck Hide all Microsoft services.” When I checked that page, all boxes were already unchecked.

    Jerry
    Attached Thumbnails Attached Thumbnails AOL Gold Problem - Delayed Sign On-screenshot-32-.png  
      My Computer


  4. Posts : 32,885
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    When available please post #7, #9, and #10
      My Computer


  5. Posts : 54
    Windows 10
    Thread Starter
       #5

    The attachment are for items 7 and 10.

    For item 9, the AV I use are Malwarebytes and McAfee from AOL.

    Item 10 was a bit challenging, so hope I did it right. Below is the V2 log.

    DESKTOP-I57DH7V-Mon_06_01_2020_211917_05.zip

    When I tried the DM log, I got an error message trying to upload it to the forum, so maybe I did something wrong. I hope the V2 log will give you the information you need.

    Jerry
    AOL Gold Problem - Delayed Sign On Attached Files
      My Computer


  6. Posts : 32,885
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    1) When available please complete the commands 4 to 6 and post results into the thread.


    First scannow:
    Code:
    Windows Resource Protection found corrupt files and successfully repaired them.


    Second scannow not ran or not included in text file.


    3) The DM log collector was uploaded and the V2 log collector was missing.

    4) If you have problems uploading then use a share link for the V2 log collector folder/files (one drive, drop box, or google drive)

    5) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

    6) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    7) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10

    8) Run Crystal Disk standard edition:
    CrystalDiskInfo – Crystal Dew World
    Post images into the thread.

    9) Uninstall McAfee using the applicable uninstall tool:
    https://service.mcafee.com/webcenter...%3Dczx2a1w70_9

    10) Uninstall Malwarebytes using the applicable uninstall tool:
    https://downloads.malwarebytes.com/file/mb_clean

    11) Make sure Microsoft defender is on
      My Computer



  7. Posts : 54
    Windows 10
    Thread Starter
       #7

    Attachment Test 2 is the Scannow file.

    Hopefully, the below is the V2 log.

    DESKTOP-I57DH7V-(2020-06-02_11-13-35).zip


    Screenshots of Requested Images

    Item Number Screenshot Number (The screenshot numbers should be in order as listed; sorry the screenshot numbers did not line up under the heading)
    5 33
    6a 34
    6b 35
    7 36
    8 37 & 38


    Test 2.docx
    Attached Thumbnails Attached Thumbnails AOL Gold Problem - Delayed Sign On-screenshot-33-.png   AOL Gold Problem - Delayed Sign On-screenshot-34-.png   AOL Gold Problem - Delayed Sign On-screenshot-35-.png   AOL Gold Problem - Delayed Sign On-screenshot-36-.png   AOL Gold Problem - Delayed Sign On-screenshot-37-.png  

    AOL Gold Problem - Delayed Sign On-screenshot-38-.png  
      My Computer


  8. Posts : 32,885
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    These were the posted text files:

    Code:
    Microsoft Windows [Version 10.0.18363.657]
    (c) 2019 Microsoft Corporation. All rights reserved.
    
    C:\Windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.
    
    C:\Windows\system32>dism /online /cleanup-image /scanhealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    
    Image Version: 10.0.18363.657
    
    [==========================100.0%==========================]
    Code:
    Microsoft Windows [Version 10.0.18363.836]
    (c) 2019 Microsoft Corporation. All rights reserved.
    
    C:\Windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\Windows\system32>


    These were the commands:
    Code:
    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    
    7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread



    Please post results for:
    1) Open administrative command prompt and type or copy and paste:
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    McAfee and Malwarebytes have not yet been uninstalled:
    9) Uninstall McAfee using the applicable uninstall tool:
    https://service.mcafee.com/webcenter...%3Dczx2a1w70_9

    10) Uninstall Malwarebytes using the applicable uninstall tool:
    https://downloads.malwarebytes.com/file/mb_clean

    11) Make sure Microsoft defender is on


    For Ccleaner uncheck:
    a) Memory Dumps
    b) Windows log files

    For startup and recovery system failure:
    a) un-check automatically restart
      My Computer


  9. Posts : 54
    Windows 10
    Thread Starter
       #9

    I thought I had removed the AV software. Anyway, see Screenshots 41 and 42 for removal confirmation.
    See Test 3 attachment for the online scans.
    See Screenshot 43 for CCleaner change
    See Screenshot 44 for Startup and Recovery change.
    Attached Thumbnails Attached Thumbnails AOL Gold Problem - Delayed Sign On-screenshot-41-.png   AOL Gold Problem - Delayed Sign On-screenshot-42-.png   AOL Gold Problem - Delayed Sign On-screenshot-43-.png   AOL Gold Problem - Delayed Sign On-screenshot-44-.png  
    AOL Gold Problem - Delayed Sign On Attached Files
      My Computer


  10. Posts : 32,885
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    1) Place the computer in clean boot and maintain the computer in clean boot:
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    2) Upload a new V2 after placing the computer in clean boot:
    BSOD - Posting Instructions

    3) Test the AOL software while in clean boot > report results into the thread
      My Computer


 

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