Constant Crashing & Sleep Wake Issues

  1. Posts : 9
    Windows 10 64bit Home

    Constant Crashing & Sleep Wake Issues

    OS Name Microsoft Windows 10 Pro
    Version 10.0.18363
    Build 18363
    System Manufacturer ASUSTeK COMPUTER INC.
    System Model UX490UAR
    System Type x64-based PC
    SMBIOS Version 3.0

    First Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.
    Troubleshooting Steps:

    1. Reinstalled Windows 10 (clean)
    2. Updated all drivers
    3. Replicated on multiple Windows 10 versions, updates
    4. BIOS latest version
    5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
    6. Disabled "fast startup" in control panel

    Second Problem:constantly crashing, blue screen of death.

    Last info from Diagnostic Data Viewer:

    Antimalware Service Executable

    Faulting Application Path: C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2001.10-0\MsMpEng.exe
    Creation Time: 3/14/2020 1:39:54 PM
    Problem: MpTelemetry
    Status: Report sent

    Problem signature
    Problem Event Name: MpTelemetry
    Problem Signature 01: unspecified
    Problem Signature 02: HardeningTelemetry
    Problem Signature 03: HardeningTelemetryDisableAS
    Problem Signature 04: 4.18.2001.10
    Problem Signature 05: unspecified
    Problem Signature 06: unspecified
    Problem Signature 07: unspecified

    Extra information about the problem
    Bucket ID: fdb8de8b2cbae82736f81cfce42d2152 (1655104735544156498)

    Constant Crashing & Sleep Wake Issues-options.pngConstant Crashing & Sleep Wake Issues-options-2.pngConstant Crashing & Sleep Wake Issues-plan2.pngConstant Crashing & Sleep Wake Issues-power-plans.pngConstant Crashing & Sleep Wake Issues-windows.png
      My Computer

  2. dalchina's Avatar
    Posts : 30,009
    Win 10 Pro (1903)

    Hi, consider
    Windows 10 KB4535996 update is causing sleep problems and degrading performance

    You could try.. clean install an earlier build of 1909 if you have an iso or bootable disk available, or clean install 1903 (e.g. iso via Heidoc iso downloader) and block updates to 1909.

    Given the other things you report, uninstalling a possibly problematic update seems unlikely to resolve your problems.

    Did your problems start after upgrading to 1909 (from what?)

    It looks as if your PC is fairly recent and supports Win 10
    ASUS ZenBook 3 Deluxe UX490UA Driver & Tools | Laptops | ASUS Global
      My Computers


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