Dell XPS Hardware Checkup System Tests Were Not Completed Successfully


  1. Posts : 4
    Windows 10
       #1

    Dell XPS Hardware Checkup System Tests Were Not Completed Successfully


    Hi Everyone-

    Hoping to get some help/insight. My laptop (Dell XPS 13 / Version number 18362.657) has been struggling to turn on for sometime. The screen will light up with the Dell logo, however will not move past that point until I manually shut down & restart.

    I've been running some tests through the SupportAssist to make sure everything is okay and during the Hardware Checkup / Stress Test, I got the 'System Tests Were Not Completed Successfully' with an error on Video Card - Intel (R) HD Graphics 630: Transformation and Lighting Stress Test with an abnormal exit.

    I believe these may be related, but looking for some insight on how to fix this error, and seeing if it'll fix my system startup issue.
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,183
    Windows 10 Pro x64 Version 2004
       #2

    Hi linak. Welcome to the TenForums @linak

    When your machine first starts up, you see Dell logo, press F12 and run the Dell Diagnostics.

    If they run clean then you likely have some driver issues with your video.

    Try the Dell Diagnostics and let the thread know status.
      My Computer


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    Just ran the test- no issues detected.

    How should I solve the driver issue?
      My Computer

  4. Caledon Ken's Avatar
    Posts : 24,183
    Windows 10 Pro x64 Version 2004
       #4

    I would uninstall your video driver with DDU and then re-apply.


    Official Display Driver Uninstaller DDU Download
      My Computer


 

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